Overall a very nice place. Great location, great beach, good facilities, good food and service. I should preface the review by saying it is spring break and the resort is full of families and couples. This put a lot of strain on the staff and the facilities.
First the good:
Really nice resort great location to dive sites. The beach is really nice with sand a good ways into the water. Snorkeling off the beach was surprisingly good. The quality of the food was good and fairly typical of other all inclusives we went to. The rooms are clean and modern and roomservice did a really good job. The bar service was by good and drinks were always available (no straws anywhere though). The food at the specialty restaurants was very good. Get the Mayan coffee at the royal club restaurant (la caretta) it's really good and a great show. If you like wine the house wine is drinkable but not great. They have a wine list (at extra cost) which is a good option.
The bad: because the resort was so full the staf was really stretched thin. You could get help if you asked but there was. Or much effort in looking to help you out. The other way to say it is the staff was reactive not proactive. There were long lines for drinks by the beach at times and in the lobby bar before dinner. Understandable though given the crowds.
Specialty restaurants were really hard to get into. You were always on the waiting list (which is really a nice no) if you weren't a pest you didn't get to eat at all of them. They need to create more capacity during busy times. The restaurant by the beach is. It used for dinner but it should be during busy times. Lines for drinks got really long during the day at the beach bar and at night before dinner. Maybe they could open another one or two. Drink service on the beach and around the pool is spotty they could use more people serving drinks. Tipping is no expected but greatly appreciated. A smile and a tip really improves service. The impossible becomes possible. My advice tip in advance of a request. For example we needed tables of 8 every night at dinner. This was impossible to get reservations for so we got two tables for 4. One person would go to the restaurant with a tip and ask to get the tables pushed together it was never a problem.
Beach chairs are are problem at the resort during busy times. The great chair grab starts before daybreak and ends about 6:46am. If you don't get up and claim your chairs you need to drag chairs from the pool area down to the beach. Forget about any shade. This is not unique to this resort but a fairer system is needed. Half the chairs are empty at any point in the day. The gym is in serious need of updating
The other ugly aspect is the little silvere garage can next to the toilets in the room. In order to save the ecosystem all paper is to be put in those cans, All Paper. One word... Gross. Here again a better plan is needed ( biodegradable paper, a better sanitary sewer system?).
The only other advice I have is that you need to be aware that when the north wind blows ( el Norte) the port closes and the waterfront shuts down ( boats, fishing, diving, snorkeling,etc) there is not much to do here that doesn't involve water.
Overall this is a nice family and couples resort. No wild stuff here. You will have a good time but try to avoid busy times of year if you can.
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- Also Known As:
- Royal Club At Occidental Grand Cozumel Hotel Cozumel
- Royal Hotel