This was my second trip to this resort as a Royal Club Memeber. This time the food was sub par and most of my meals were left un eatten. The lack of security allowed people to wander freely throughout the resort even into the PRIVATE Royal Club area. The only thing they were good at was over serving people alcohol. After lodging several complaints with security about a single repeat offednder guest (5 to be exact) , I was physically assualted and forced to defend myself. Security once again did nothing but take the highly intoxicated trouble maker to his room. I learned that evening that this trouble maker had incidents with several hotel guests. The very next day I was informed by management that there was nothing they could do, they were not removing the troublemaker from the resort, and they would not gaurentee my safety and I should stay away from him. Thats pretty hard when he seemed to show up where ever I was.
I could not beleive the lack of professionalism of the management staff. All I was told was we will take care of it over and over again. They informed me that the day manager was speaking to the trouble maker guest. Several minutes later I observed the drunk stumble out of the managers office , YES with a drink in his hand. I had no choice but to check out of the resort and move to another resort at an additional cost to me. Most likely I will NEVER return to this resort and certianly not recommend it to anyone.
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- Also Known As:
- Royal Club At Occidental Grand Cozumel Hotel Cozumel
- Royal Hotel