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“Tasty food, beautiful grounds, great staff and huge rooms” 5 of 5 stars
Review of Royal Club at Occidental Grand Cozumel

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Royal Club at Occidental Grand Cozumel
4.0 of 5 Hotel   |   Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico   |  
Hotel amenities
Ranked #24 of 58 hotels in Cozumel
Mundelein, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Tasty food, beautiful grounds, great staff and huge rooms”
5 of 5 stars Reviewed January 22, 2013

The Occidental Grand Cozumel is all around fabulous! The Royal Club is frosting on the cake, but there's nothing to complain about for this resort. The rooms are spacious, clean, and well-appointed. The staff is very friendly and wants only to make you happy. Everyone from the waiters to the groundskeepers smile with a friendly "Hola!" as you pass. The food is wonderful -- even dieters and/or picky eaters can find something to tasty to eat. Be sure to try the breakfast bread with chocolate inside! A beautiful, clean beach has plenty of chaise lounges and enough shade to make the fair-skinned feel comfortable. There's a huge Activity Pool with plenty of entertainment and a Quiet Pool for relaxing under an umbrella with a good book. Lovely grounds surround you -- foliage and flowers are everywhere and iguanas roam freely, posing for the photos that we humans are always taking. There is also a nature preserve that finds turtles swimming, herons and egrets gracefully flying and a baby crocodile who patiently waits for his dinner. This area is totally protected -- you can view it all from the bridge that links the two swimming pools. Take an evening walk and see more stars than you could imagine. Any concerns or complaints are quickly acted upon, although there is occasionally a language barrier -- but that is quickly corrected by one of the always-present staff members. This is a perfect vacation for those needing to relax as well as people who love action and water sports. True value and more pampering than can be expected.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Mundelein, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 21, 2013

We have been coming to the Occidental Grand Royal Club for many years now. The grounds are gorgeous and wonderfully maintained. The rooms are spacious and airy! The staff...well there are just not enough words to describe the wonderful way they treat each and every guest. Nelly who heads up the team in the Royal club is outstanding! She always makes you feel important and will do whatever possible to make your stay perfect! Any issues you may have are quickly dealt with. We love staying on the third floor, but the room we were given had air conditioning issues, we were moved and settled in a new room within 20 minutes! Adrian heads up the restaurants for this resort and does an outstanding job! His days are long, as we see him at breakfast and then again at dinner, but he always has a smile on his face. I made mention that I hadn't seen any Coconut Ice Cream the first couple of days we were there and the next meal he brought me some personally. It's just amazing the attention they give you! The food selections are great, you can always find something to your taste. The specialty restaurants are offer quieter settings with a nice selection. Love the antipasto bar at the Mediterranean!
Getting reservations for them is easy when dealing with Nelly and her team. The beach at the Resort rivals any you will find anywhere else in the world! Gorgeous and smooth, we watched them groom the sand with rakes! Walks down the beach in front of surrounding resorts showed us just how well maintained our beach was. We had been kayaking and decided we wanted to learn to sail. We asked one of the staff that handles this area when the class was to learn. It was a quieter day for them and they were busy, so he took us out right then and taught us how to sail! Loved that!
I could ramble on and on, but suffice to say, it's always a wonderful experience when you upgrade to the Royal Club!!

Room Tip: We ask for a southern facing room as it is quieter.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrie, Ontario
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 13, 2013

This is our third visit to the Royal Club. We stayed for the Christmas and New Year time frame. It certainly did not disappoint. It seems to get better and better. I can think of no negative issues, no complaints and no problems which were not resolved quickly and efficiently. We found our suite to be exceptionally clean and stocked fully and daily with emenities. There were always plenty of clean towels and the minfridge was always kept full with water, beer and cold sodas. Maid service was wonderful, beds were turned down in the evening and chocolates placed on each pillow. Our air conditioner worked very well as did our ceiling fan. The room was quiet and a pleasure to return to after a day at the beach.

The main reason we enjoy this resort is the people who service it. Friendly and smiling and always willing help with any requests. We found the food and drink to be delicious and plentiful. Waiters and chefs were always courteous and concerned with customer service. Bar service was quick and tipping did not determine whether one was served promptly or not. We often left a little something in the tip jar because often we were provided a little extra. We were happy to see the large collection of premium liquors were still in abundance behind the bar. All one had to do was ask. How civilized to enjoy a Gran Marnier after dinner.

Now speaking of customer service Nelly Baas the Club Royal Manager again distinguished herself as a lady who makes things happen. This lady looked after all our needs in a competent and professional manner. Her can-do attitude coupled with her ability to make one feel special certainly was evident every time met or when we had a request. Thank you so much Nelly. Her replacement staff were also very receptive to any and all requests. It was very enjoyable to drop in and have a glass of champagne whenever the urge hit. The Club Royal Restaurant again was a highlight. It was nice to see old friends still providing service there and it was also pleasant to see the new and I think improved dinner and lunch menu. If you haven't tried the Mayan Coffee you're mssing out; it was spectacular. We enjoyed the occasional a la carte breakfast pondering the day over hot coffee, orange juice and sweet cakes.

The Occidental Grand worked very hard to ensure we had a wonderful Christmas and New Year's experience. Santa arrived via a Para Sail and hung around for pictures. There were many ballons and lots of neat things for the kids. The set-up for both evenings took an enormous amount of work. Next morning when we strolled past the square amazingly it was all cleaned up.

I could go on and on but I would likely only mirror my last year's review. In the opinion of our group the Occidental Grand is a safe, exceptionally clean and beautiful resort which prides itself on customer service. We will definitely be back.

Room Tip: We were on the second floor which seemed a little quieter
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nova Scotia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 16, 2012

Royal Club, Occidental Grand Cozumel, December 1 to 8, 2012

This was our 4th consecutive year my Wife and I have chosen the Occidental Grand Cozumel to celebrate our Wedding Anniversary.

We stayed for 2 weeks last year and submitted a lengthy review on our extremely enjoyable stay and our experience this year proved that it just keeps getting better.
We have travelled extensively to Cuba, Dominican Republic and Mexico and this is the only resort that we have continued to return to. In fact, our Son and his Fiancée made their first trip to this resort with us last year and liked it so much they joined us again this year, announcing their plan to get married at the OC Grand.

Their special day was made perfect in a big part due to the planning and attention to detail by the Ricardo Torres, Special Events Coordinator. I expect they’ll be submitting their own review so I’ll leave any further wedding details to them but, suffice it to say that it was a beautiful event that was thoroughly enjoyed by all.

As mentioned above, I reviewed this resort last year so I won’t repeat all the details but I will say that all the positive comments outlined in that report still stand. If anything, everything has gotten even better than previous years.

While this resort offers us everything we would want in regards to rooms, restaurants and facilities, it is actually the staff that makes this place special for us. Everyone in the entire resort goes above and beyond to make you comfortable but, for us, that extra special touch comes from staying at the Royal Club.

With the wedding, we were a larger group than we normally travel with and we all stayed in the Royal Club but that certainly did not diminish the special attention, extra effort and friendly smiles provided by everyone there.

First and foremost………Nelly Bass. The Graceful and seemingly ever-present “face” of the Royal Club. She never fails to impress us with her hard-work and attention to our every request, often offering us something before we’d even ask! She is truly a gem and honestly one of the reasons the Royal Club is so impressive to us and why we continue to return without hesitation.

The entire staff at La Carreta (Royal Club Restaurant) are simply outstanding. The Room Service, the morning cappuccinos, the outstanding meals, the drink service by the hot-tub or the spectacular Spanish Coffee in the evening, they are always there with a smile. At the risk of mistaking a name or missing someone, a very special gracias to; Tomas, Mayorico and Adrian. (My apologies if I’ve missed anyone).

As in previous years, we used the services of Palancar Dive shop and, as usual, they were very good. The majority of our group were not certified divers so took advantage of the Scuba “lessons” in the pool and subsequent shore-dive. Their instructor was Alfonso Aranda who was instrumental in getting my wife into the sport last year and, once again, his calm and patient approach allowed a number of our group to experience their first dive in what many consider to be one of the best dive destinations in the world.

Also, for the third year, we were fortunate to have the same driver/taxi for what has now become our annual island tour including the east-side, shopping in town and anything else we wanted to do or see. His service is outstanding, his prices are reasonable and he is very personable and professional. We would highly recommend to anyone so, if you are interested in his contact information, please PM me.

To summarize; we couldn’t be more pleased with our vacation and certainly will not hesitate to recommend this very special resort.
The charm and character of the Occidental Grand Cozumel and the dedication of Nelly Bass and her staff at the Royal Club is what keeps us return year after year.

Muchas gracias and Hasta la vista

Room Tip: Royal Club is worth the upgrad
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 27, 2012 via mobile

We arrived at the hotel at midnight, which was a shame as the royal club reception was closed, so no welcome champagne for us. We were given a map and directions and set off in the pitch black to find our room - a challenge when jet lagged!

Our room was 2016 - on the ground floor. Big tip - do NOT get a ground floor room. It was huge, but smelt very badly of damp and even the bed clothes smelt of it. The next morning no light got into the room as outside faced straight onto trees/rainforesty shrubs. However, we asked to change rooms and there was no fuss and we were moved to a first floor room the next afternoon - and it was light, bright and lovely. It was an effort getting access to the nrpew room, but we were sent a bottle of champagne as way of apology which was a nice touch.

The royal club is lovely - two of the accommodation blocks are walled off and have their own pool (with jacuzzi) and restaurant - which was a big factor in our decision to upgrade as we had been concerned about comments on the quality of the food in the other restaurants. No problem we thought, we'll just eat in the royal club restaurant every night - but we soon found out that the menu in there never changes - not ideal when you are staying for 2 weeks and there are only 2-3 menus choices! Really think this should be more clearly explained or, preferably, the menus change every week for more variety.

Because of this we ate in all the restaurants - le olivio was very disappointing, very little atmosphere and poor service, but la sonata (the steak house) was very good, but popular, so you had to book early. The main buffet varied wildly for dinner - food was best on Mexican and BBQ nights - other nights, not so good. Same applies to lunch - simple food, but we could always find something to eat - and the desserts were great.

The beach is a short walk over a wooden bridge across a marsh/mangrove swamp that had masses of terrapins (and a small alligator!), but the sides of the bridge were nearly all taped off with 'danger' on them...

Special mention should go to Adrian at the royal club restaurant - always attentive and really friendly. If you eat there you must order the Mayan coffee - an amazing show!

One last negative - the safe in our room broke 3 times in a week, always when we were on our way out and we had to hang around to let the maintenance man in. Got done - but 3 times??

If you are a scuba diver - we were not Impressed with Dive Palancar - the set up at the hotel. Yes, they are cheap, but the equipment is in poor condition, we were not asked about our experience and got zero briefing - they seemed to just want to get as many people on and out of the boat asap - more like a water taxi. Probably fine for really experienced divers, bit not for us. Pro divers at the neighbouring complex were great and had good, European instructors who filled us with confidence and really looked after us - worth the extra money.

Nelly our concierge was great and always sorted out our restaurant bookings and other requests promptly.

Another downside that you shoulfpd be awa

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 22, 2012

My wife and I visit here regularly with friends or our kids. This month, we brought out company management team back again. Everyone had a fabulous time. The service is awesome. The resort is amazingly beautiful. Fishing boat picked up us at the resort dock for a day of great fishing and unforgettable snorkeling. We will be back again next year with team.

Room Tip: All of the rooms are great. I actually love the highest level, 3rd floor, because you can see all th...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, CT
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 13, 2012

We visited the Occidental Grand late May Early June for 9 days. We’ve been to the Grand a number of times. It is located on the southwest portion of the island.

The Royal Club is a two building gated enclave that separates itself from the rest of the Occidental Grand Resort. As a guest of the Royal Club it has additional benefits and most definitely a feel of personal service.

The Royal Club guests are taken by golf cart from the front entrance of the resort to their own concierge check-in. The check-in is very quick and easy. Your luggage is brought to your room by a staff member.

The Royal Club has its own exclusive restaurant. The wait staff seems to be hand picked and provides exceptional service. The food is prepared and presented in a way that increases the dining experience. They open for Breakfast and lunch (no reservations required). Diner reservations are made at the same office that you check in. They also make diner reservations, for you, at the other a la carte restaurants.

La Carreta (the Royal Club restaurant) serves dinner in five courses. soup, salad, appetizer, main course and dessert. They have a fine selection of entries such as rack of lamb, NY strip, tenderloin, grouper, chicken and vegetarian meals. The house wines and liquors are an up grade as well. Table side flaming desert coffee drinks are available upon request. They are a beautiful end of the meal presentation. No charge, but we tip extra for the effort.

The other a la carte restaurants at the Occidental Grand are Los Olivios with a Mediterranean theme and Sonora Grill with a Southwest theme. Both have nice menus and good service. All Inclusive resorts all have some process for making restaurant reservations. Some are more cumbersome than others. The Royal Club guests simply stop by the office. It’s a couple of minutes and you’re done. Buffets are always available if you prefer more casual dining. All meals are well stocked with a variety of meal choices. Each night has a different theme such as Italian, Asian. Mexican… The resort also has a late night pizza restaurant.

They keep the in room refrigerator stocked daily with soda, beer and bottled water. At the Royal Club every evening they provide turn down service. They arrange the comforter, fluff the pillows and generally leave a treat with the next day’s itinerary.

The Royal Club also has a small private pool. Each of the two buildings has a computer for the guests use at no charge. The Royal Club office is staffed from about 8:00am until about 10:00pm. Mostly we found the Royal Club manager (Nelly Baas) in the office. Nelly is one of the reasons the Royal Club is a definite upgrade. She could be a concierge in a New York City Hotel without the NY attitude. She is calm, confident and most of all sincerely friendly.

The reason we started going to this resort is the diving. The on-site operation (Dive Palancar) is a well run full service dive shop. They schedule 4 dives a day. Also, several times a week they have night dives. Because of the location of the resort it is a short boat trip to the many spectacular dive sites.

I recommend the Occidental Grand and The Royal Club. I’m already booked for my next trip there!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Royal Club at Occidental Grand Cozumel

Address: Kilometro 17.5, Carretera Sur Cozumel, El Cedral | San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#4 Luxury Hotel in Cozumel
#7 Spa Hotel in Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Club at Occidental Grand Cozumel 4*
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Also Known As:
Royal Club At Occidental Grand Cozumel Hotel Cozumel
Royal Hotel

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