We stayed in the "Royal Club" area of this resort but were not informed upon arrival what all this included. We found out the next to last day that we had a special restaurant we could use and that we could get free movie rentals from the front desk. There was plenty of sun but the water in the pools was FREEZING cold! I had a pedicure from the spa that was not worth a dime.
My husband was told he had to wear closed toe shoes to dinner, so he changed into tennis shoes, but then every man in the restaurant had on flip flops.
They insist you have a reservation for several restaurants, but there were only 5-6 other people eating with at least 20 open tables.
All in all a fairly nice place...probably won't return though.

During our trip to the Yucatan, we decided to spend 3 days out on Cozumel. It wasn't enough... it was truly the highlight of our trip.

The Occidental Grand Cozumel was just a wonderful place to stay. When we arrived, we were told that we were being upgraded to the Royal Club because we had reserved a king room and none were available. We still didn't have a king bed, but it was so nice to have that upgrade, that we really didn't mind! The Royal Club is kind of elitist, but I would probably pay for the upgrade again now that I know what it's like. You're rooms are the closest to the beach and you get your own concierge, your own restaurant, room service plus probably some other extras that I am forgetting. Not that we spent all of our time there... I actually really enjoyed the open air restaurant/bar down on the beach (not to mention the beach itself), but we did try the buffet one night and definitely preferred the Royal Club for dinner. The one quirky thing about this place is that they don't use straws. I suppose they are trying to be environmentally friendly, but it was kind of strange not having them for some of the frozen drinks.

The resort itself is very charming and nothing is really too spread out (so you're not walking for miles like at some places). We rented a jeep to tour the island of Cozumel and that was definitely a good way to explore the island. We also booked a snorkeling tour from the dive shop at the resort and I suppose my only complaint about that trip was that it was too short and that we should have booked the longer tour. But that's our fault, not theirs.

This place (and Cozumel) definitely rocked. I can't wait to go back and when I do, I will probably stay here again.

How do you top your last stay here?..You stay at the Royal Club..Although unable to upgrade to a suite the room was great,with a balcony view of the ocean,jungle and RC pool(giant hot tub)..Room was always stocked with plenty of bottled water..We ate most meals at the RC restaurant..Especially enjoyed the private rest.,for breakfast and lunch,as opposed to a buffet..Service was outstanding!!..Arturo,Jose,and Fausto were excellent..Be sure and get the flaming coffee for a great show...Because of low occupancy,the only bar open after 6(besides disco),was the lobby bar..Not a problem since the best bartender,Manual worked there..Also ate steak and shrimp at the sonora which was very good..Rooftop pizza place being worked on,but moved to buffet rest..Beach was great,with plenty of chairs.If the beach is not big enough for you,walk in either direction for hundreds of yards of additional beach...The only negative,was not being able to snorkel from the onsite dive shop because of low occupancy..I felt they could have done more to get us a boat from the allegro or iberostar...I felt the RC was well worth the extra money and will do it again soon......

If you are looking for genuinely friendly staff, relaxing atmosphere yet plently to do - if you choose... well this is the place. This was our 3rd stay and we were not nor have we ever been disappointed. One recomendation would be to book the Royal Club, the service is incredible and the book the restaurants - especially the Royal Club restaurant. If you cannot afford the RC room accomodations that is fine, our previous stays were in regular rooms and just as nice except for the fect that we could not dine at the RC restaurant. The service, food quality and attention to your needs is surpassed by none. Again, try to dine at the restaurants, the buffet is fine but if you are loking for special then go for the restaurants.
The Grand Coz is our most favorite vacation place. You must try it and we highly recommend shopping in town but on Sunday - no ships come in on Sunday and while some people will say the shops will be closed, trust me, there will be more than enough open for business for you to get great deals on beautiful silver and Mexical artifacts. GO, you must go, it is truly heaven on earth, we will visit again shortly...