I just returned from my 6th stay at the Occidental Grand Cozumel Royal Club (July 6-13). And as always, it's such an awesome experience. Prior to booking our trip, we were in constant contact with Mgr. Marcela Gomez who took great care in making sure all of our accomodations would be met upon arrival and of course, they were! Nelly Baas, the Mgr at Royal Club, is an absolute pleasure and always helpful and friendly. We always stay in Royal Club because we love the few extra perks that come with it...the La Carreta Restaurant, personal consierge, great rooms closest to beach. Our favorite thing in Royal Club is the jaccuzi pool, but we were slightly disappointed this time because it was never working properly the 8 days we were there. :( We love spending the whole day at the beach and then getting in the jaccuzi pool before retiring for the day, but this time, it just wasn't working properly. It was never warm or bubbling. Hopefully they will have it working properly before our next visit! That's a big deal for us!
Food is pretty good, mostly what you'd expect in an all-inclusive resort. However, the specialty restaurants are really good. We tried Los Olivos and it was super good! The Beach Club restaurant has great lunch everyday! We love the Beach Club restaurant and staff! We were so happy to see Crystal, Arturo, Antonio, Jorge and all our friends there! They are becoming like our family!
The beaches are breath-taking and beautiful! But this year, I enjoyed it more than ever because of Sergio Juarez (mi novio)! He took extra great care of us, not only on the beach but at the disco as well! I fell in love with him and I'm coming back to marry him!! :) <<<===== (seriously)!
We are definitely looking forward to our next vacation at Occidental Grand! See you next July, if not before!
Royal Club is the way to go! Great rooms and are closest distance to the beach!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.