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“Fantastic” 5 of 5 stars
Review of Casa Viento

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Casa Viento
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The Country Club Estates, Cozumel, Mexico   |  
Hotel amenities
Ranked #21 of 57 Hotels in Cozumel
Toronto
Top Contributor
73 reviews 73 reviews
36 hotel reviews
Reviews in 44 cities Reviews in 44 cities
124 helpful votes 124 helpful votes
“Fantastic”
5 of 5 stars Reviewed March 30, 2009

My nine-year-old daughter and I were booked for five nights at Casa Viento - but after our first night quickly rearranged our trip to stay longer. Casa Viento has everything the independent traveller could possibly want: spacious rooms, comfortable beds, quality linens, Wi-Fi, bountiful hot water, aesthetic appeal. There's a pool in the courtyard. A beautiful beach is a two minute walk away. But these amenities are nothing compared to the warmth of the hosts, Nicole and Raul.

The hotel is a 10 minute drive north of San Miguel - close enough to quickly pop in for a dinner or drink, but far enough away
from the cruiseship port to relax. There's a great beach a two-minute walk away as well as good shore snorkeling and horseback riding within a five minute walk. Many people eat breakfast at the nearby country club. We chose to have coffee and granola by the pool in front of our room. The rooms are well-equipped with fridges, coffee-makers and a few dishes. Some rooms have full kitchens. I really liked the little table and chairs on the patio in front of our room where my daughter and I could hang out and play card games by the pool.

We will definitely be back. A few suggestions:

1. This would be a great place to go with a bunch or friends or family for a group vacation. There are five rooms - some with full housekeeping - and a great patio area and pool where you could hang out.
2. There are a number of nearby places for breakfast, but they are nothing special and a bit pricey. Next time I will pack my own favorite coffee grind and a few breakfast foods for the first morning so we don't have to go out for breakfast even once.
3. Rent a car from ISIS for $35/day, which includes all taxes and insurance. It is easy to drive around the island and taxis are expensive.

  • Stayed March 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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109 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Brighton
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 25, 2009

I have no idea where Nicole and Raul get the energy to provide the kind of service they do but as all of the other reviewers have outlined, we too experienced the unique Casa Viento way during our 5 night stay there. So friendly and so helpful without being over the top in a "have a nice day' kind of way. It really was like staying with friends - friends you want to stay in touch with to! A unique combination of Beverly Hills chic from Nicole and Raul, the authentic laid back local to give you insight into the Islands where, how, what and when. As kiters too you couldn't ask for a better guide or teacher in Raul, an experienced waterman that you can trust 100%. Its a shame that people have probably come to accept and expect lower standards from other hotel establishments which is why Casa Viento stands out like a jewel in the crown. They pave the way to which others should rapidly follow; personal, informal, friendly and flexible. We'll definitely be going back one day.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 23, 2009

If you want to be in an all inclusive 5 star resort, wearing a wrist-band, drinking watered down alcohol, listening to intoxicated people yelling, getting up early in the morning to get for a pool lounger, and having music blaring in your ears all day long..... stay away from the Casa Viento Hotel. This hotel is just so not about that! The Casa Viento is about relaxing, enjoying the sounds of nature, looking at tropical plants, and reading a fine book. It is a casual place where the guests are treated like family and friends.

My partner and I spent 21 days at the Casa Viento and had the pleasure of getting to know the owners, Nicole and Raul. We had dinner out twice with this couple and also did a BBQ night at the hotel with them. Nicole is such a delight to be around --- always smiling and just making sure everyone is well cared for. She is just really a wonderful, wholesome person. Upon arriving at the hotel, which was after 8:30 p.m., Raul dropped us off to get a late night dinner and upon departure, he took us to the airport. Just really a nice touch!

The Casa Viento is well cared for and maintained. The owners are thoughtful, caring, laid-back, and just want to provide good customer service. They want their guests to be comfortable and to feel like a family member or friend.... and we certainly did feel just that! If you needed something -- they had it (e.g. snorkel equipment, milk/sugar for your coffee, crackers if you felt sick, etc.). The hotel is located in the North Hotel Zone, about 10 kms from town.

This boutique hotel has six rooms. We stayed in Studio #5 located on the ground floor, which had patio with a table/chairs and the room overlooked the pool. The room had a king size bed which was comfortable -- unheard of in Mexico. The beds are usually like sleeping on hard boards. The linens on the bed were changed daily - except for Sundays when the cleaning lady had the day off. The linens were very high quality cottons. The linens were well laundered - they actually smelled just like at home. In fact, we both felt like we were in our own bed at home. There was an overhead air conditioner with a remote control which worked all the time. The room never had a musty smell. The flooring had just been retiled and again was spotlessly clean. The bathroom had an enlarged shower which was just a new renovation completed by the owners. The bathroom was spotless and we had luxurious bath sheets which were soft, cuddly and smelled just like at home. We even had FACECLOTHS which was a real nice treat! There were always plenty of towels with always a few extra -- just in case. Showering with hot water for me was a must... and I always had just that. There was free, fast WIFI internet access at this hotel whereby we could keep in touch with family/friends back home. Again, that was great to have. As well, our room had a coffee pot and small bar fridge which again worked well. Studio 5 did not have a television --- we brought our laptop loaded with movies or you get movies from Nicole. There is a security guard on duty 24 hours per day. We always felt safe and secure. If we were out for the day, we never even locked our room.

Diva the resident "doggie" made many trips to the guest rooms, checking to make sure she wasn't missing anything, and ensuring that everyone was Ok. If she knew you were in the room, she would gently knock on the door with her paw to let you know she could use a doggie treat. Oh yes, there was Tiki the parrot who whistled at me from time to time when I walked by his cage.

The lack of an affordable transportation system in Cozumel is a real down-side for visiting/vacationing on this island. There is no public transportation system (e.g. bus) so you must take taxis or rent a car (about $35 US per day). Just before we arrived in Cozumel, the taxi fares took a huge increase -- almost 50% --- which we felt to be excessive and really limited how we were able to get around the Island. A round trip to town from the Casa Viento was 180 pesos (about $14 US). We had talked to some people who were staying down in the South Hotel Zone and they were paying $30 US round trip.
After touring around the island and getting to see some of the other hotels which we had considered prior to our arrival in Cozumel, we are so glad we chose the Casa Viento. It more than met our expectation of wintering away from the cold Canadian winter!

Thank you Nicole and Raul for your warm hospitality. May all your dreams for the Casa Viento come true!

  • Stayed February 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 13, 2009

Staying at Casa Viento is like traveling to Cozumel and staying with old friends. Nicole and Raul are friendly from the moment you arrive to the moment you leave. The appeal goes well beyond that, however. They help with all the small things that allow you to enjoy every moment of the trip, like lending out snorkel equipment and making reservations. Just like good friends, they are helpful and unfailingly friendly and pleasant. As one example, Raul came out to give us the bug spray before we even knew we needed it, let alone asked about it. In short, I could not recommend CV more highly.

To list all the advantages of CV would require more text than people reading these things want to read, so I won’t even try. It was great for us, and I think it would be great for anyone. If you’re looking to drink like a fish and stagger back to the hotel room, this isn’t your place, but anyone else could hardly do better than CV. Everything was perfectly clean and worked flawlessly. They even have a DVD library if you spend the night in. The pets, Diva (pooch) and Tiki (parrot) add to the flavor of the place.

If you do stay at CV, a few tips. We really enjoyed walking to the restaurant at the golf course for breakfast. Yes, it’s a bit more expensive than some other places, but it’s a great walk, and you can see birds and crocodiles along the way. If you take a cab back from town to the hotel, direct the driver to the “country club,” and they’ll know where to take you. (Say “country club” with your best Spanish accent.) We also very much enjoyed eating lunch at Playa Azul, which is within walking distance. We did without a car for two days, and rented a car for two days. That worked out fine. If you don’t rent a car, it’s 90 pesos in and out of town from the hotel by taxi. The location might be a downside for people who want to be in town, but it was a plus for us. A nice beach is a two minute walk away, and it’s easy to get a cab by walking to the big hotel nearby. They have a security guard outside at all times, and we always felt safe.

When we were at CV, we basically didn’t do anything without asking Nicole and Raul first, and they always gave us good advice. Staying at CV is a travel experience that is at once both excellent and unique. We feel incredibly lucky to have had the chance to stay at Casa Viento.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2009

This was by far one of the most unique places I have stayed while on vacation. Nicole and Raul were beyond accomodating and made our trip so great. We definitely plan on coming back!

  • Stayed February 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alaska
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed February 27, 2009

We spent 5 nights at Casa Viento and 4 days taking kiteboarding lessons with Raul. Nicole and Raul were very friendly and made sure we had everything we needed. The kiteboard lessons were awesome, tons of fun! 24hr security and only a few rooms makes you feel completely safe and all your stuff secure.

This is a perfect hotel if you want to be away from the cruise ship crowds. There aren't many restaurants in close walking distance but it's easy to drive or catch a cab into town.

  • Stayed February 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2009

This was an ideal place for four women to stay. The whole place is beautifully maintained & appointed & very secure. The owners are friendly and accommodating in every way as are the staff. It's a bit far from town so a car is probably a good idea though taxis are readily available and the beach so close transportation really isn't an issue. We would have liked doors on the bathrooms in our suite but got along ok without. Loved Diva, the dog. She really made it seem like home.

  • Stayed January 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Viento

Address: The Country Club Estates, Cozumel, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #21 of 57 Hotels in Cozumel
Number of rooms: 6
Also Known As:
Casa Viento Cozumel
Casa Viento Hotel Cozumel

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