This review is woefully late but definitely deserved. A buddy and I dove with Tres Pelicanos in November. I've dove in Coz a few times before with some good experiences and some not so good. It's fairly easy to recognize when people are only interested in making a buck. It's true in almost any business and particularly so with a dive operation because of the direct contact you have with them.
That being said, it's refreshing to have come across a small start up business that goes about business in the right way.
From the way they handle the reservations to the atmosphere at the shop to the genuine way that Servando looks after the divers...you never get the feeling that you are nothing more than an ATM machine.
Their prices are very reasonable and I took advantage of a great rate to get my Nitrox certification. Servando helped me through the course and on the night of my test he showed up at the shop with a smile on his face and patience to spare. Keep in mind this was after a long day of diving and lugging tanks around. He must have been ready for bed but he didn't show it.
Servando shared some stories of the very early days with Tres Pelicanos. Days with very few divers because nobody knew who they were. One day he took out a single diver. They may have lost money that day but in my mind that's the day they proved their level of customer service and a big reason why their business has taken off.
The diving itself was great. We had a gentlemen from Texas with us for a few days and he entertained us with his prowess at Lionfish hunting.
Diving your tank is a great feeling. It goes back to the value equation....you get your maximum bottom time, they take you to any reef (many operations charge extra for some of the sites), you travel in a very comfortable extra wide fast boat and the staff are excellent.
Pretty tough to find any negatives.
Being a sales and marketing guy, I enjoyed tossing ideas around with Servando on how to make the experience even more unique.
I suggested using the available time before the dive and during the surface interval to educate the divers on what they could expect to see. Every dive operation has a plastic place card with pictures of all the different types of fish in the area but very few take the time to actually explain their role in the reef ecosystem and how they co-exist. Perhaps point out some unique characteristics or habits they may have. Many of us only get to blow bubbles once or twice a year (if we're lucky) so enhancing our knowledge on each dive would be very rewarding.
I'm obviously a cheerleader for you guys and I have no doubt that you're simple honest approach will serve you well.
I hope to see you again soon. Jim D
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