I've taken awhile to get to this review... not because it wasn't important but because I wanted to give Casita de Maya the review it deserves.
We stayed for 2 nights at Casita de Maya, after spending 4 nights at one of the 'all-inclusive' resorts on another part of the island. While that first 4 nights was enjoyable I can say without hesitation it was impersonal and commercial by comparison. From the moment we arrived at Casita de Maya we were treated like family. When we pulled up in the taxi both Dan and Daniel were sitting out front with 2 adorable and friendly small dogs waiting to greet us. Even the dogs acted as though they had been missing us for years and were happy we arrived.
The hotel is absolutely beautiful. The architecture, the colors, the decorative touches... all spot on, working in harmony to provide a sense of mellowness and comfort. Gorgeous plants set off by hardwood louvered doors and the mix of tropical colors made me feel like I was in a Starburst candy wrapper. (that's a good thing). Small spaces made expansive by their openness and layout. Cozy and comfortable. Our room had every creature comfort you could want. Other reviews have listed the room's appointments, as do the photos, so I won't repeat that but I will attest that it was superior in every way to the all-inclusive we stayed at previously.
Dan was always available to help, or simply converse, and was very knowledgeable about the island. We're pretty independent and self-sufficient travelers - from a planning perspective - but Dan provided great advice on what to do, where to go, etc. and we happily took it. He was also quite open and honest about the challenges of running a boutique hotel on Cozumel. Interesting stuff, to be sure.
What can I say about Daniel... the best. He was so authentic and kind. We wanted to kidnap him and bring him home to Minnesota with us. He got real joy out of making us meals. He obviously loves to cook... and to spoil. Breakfast was really nice but he made us an amazing seafood dinner one night also and it was marvelous. We ate it by candlelight and it was one of our trip highlights.
The hotel couldn't be more convenient if you are flying in or out of Cozumel... literally a 5 minute walk into the terminal from the hotel. It's located in a neighborhood of island residents and simply put, that's not real 'touristy'. No problem for me but not everyone's cup of tea. We walked to a restaurant 6 or 7 blocks away (La Perlita) and lots of people smiled, waved and spoke to us during our walk. If you are looking to walk out of your room and onto the beach, Casita de Maya would not be the obvious choice BUT taxis are cheap and plentiful and I would encourage you to think outside the box on this as a deciding factor and give Dan and Daniel a try.
Some examples of the 'above and beyond' service we experienced during our too-short stay at Casita de Maya:
We wanted to rent a car and while there is a car rental place (Blueway Car Rental) right next door to Casita de Maya, it wasn't open. Dan called someone and they came right over and opened up so we could rent a car. The car rental was discounted too, since we were staying at Casita de Maya. When we left early the next morning, at 8 AM, the rental place wasn't open. Daniel told us to leave him the key and the paperwork and he would turn it in for us after we left. Wow.
We planned to go snorkeling at Punta Sur, the Money Bar and a few other spots - using our rental car - and asked Daniel if he had a suggestion for a place to rent snorkeling equipment for the day. We had been renting daily ($10 a day) where we stayed before Casita de Maya but turned that gear in when we left. Daniel did more than give us advice... he produced two very nice sets of snorkeling gear. In fact, the fins were very high quality which was fortunate as Punta Sur was extremely rough that day and those fins probably saved our lives (slight exaggeration for literary effect - but it was "black flag" rough). In another example of superior customer service, he inquired if we had towels (we didn't) and produced a pair of beach towels for us... even taking the time to dig out a pair of matching striped towels so we could be dry AND stylish.
I have traveled extensively, all over the world, since I was 20 (30+ years) and can't remember such willingness to care for customers. Frankly, it's difficult to use the word 'customer' when referring to Casita de Maya because we felt that they took care of us like we were "family". In fact, I might not have been as accommodating to my own family.
Bottom line, whatever we needed, they were happy to provide. Really, actually HAPPY to provide. Dan and Daniel are so good at this they even anticipated many of our needs before we did.
We generally don't return to places we have been... still so much of the world to see and experience... but our 2 days here have made us rethink that. If we do go back to Cozumel, we pray these gentlemen are still doing their thing at Casita de Maya because we will stay nowhere else on Cozumel now.
... lastly, if I used the name of the hotel - Casita de Maya - enough to be annoying, I apologize. I simply LOVE the name and it really fits the attitude of this lovely hotel.
- Official Description (provided by the hotel):
- Casita de Maya is the only hotel within walking distance from Cozumel International Airport, yet far enough to enjoy the quiet splendor of Cozumel. Providing the elite and casual traveler with clean, safe, and comfortable air conditioned accommodations. Our guest can enjoy easy access to Taxi Service, Rental cars, Tours and Island Excursions, conveniently located to fine Local Dining. We provide our Travaler's a unique experience into the real Mexican culture. Now Free Internet/Phone calls to USA/Canada ... more less
- Reservation Options:
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- Also Known As:
- Casita De Maya Cozumel
- Casita De Maya Hotel Cozumel