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Melia Cozumel: Traveler Reviews


Melia Cozumel
Hotel class 3 of 5
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Km. 5.8 | (formerly Paradisus Cozumel, Melia Mayan Paradise), Cozumel 77600, Mexico
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Traveler Reviews

78% Recommend
3.5 of 5 stars 490 reviews
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Melia/Paridisus Honeymoon

Melia Cozumel

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4 of 5 stars
A TripAdvisor Member
Oklahoma City, Oklahoma
Apr 7, 2003
21/21 found this review helpful

Went to the Melia March 20 thru 28th, 2003. Booked this hotel after much research online and reading many reviews from various sources. There were many to choose from in the price range we were looking for. We went with reasonable expectations and were very happy with our choice. The resort is an AI, midsize on the North end of the island about 4 miles from Downtown. Like most of the resorts the check in time is about 3 or 4, we arrived about 12:00 noon and were told by the conceirge that it would be a couple of hours before any rooms would be ready but were welcome to use the courtesy room to change into some cooler clothes and go have lunch. He said to check back with him in an hour or two to see if he had a room available. That's what we did and after lunch we checked at the desk and had a room right then. We were on the 8th floor of the tower, junior suite, oceanview. The room was large with King-sized bed, sitting area with a sleeper sofa, coffee table and dining table with two chairs. Armoir w/T.V., alarm clock, small closet for hanging clothes and shelves with a mini safe for locking up valuables. The bath was pretty large, all marble, vanity, tub and a great shower big enough for two with plenty of hot water and pressure. We had a balcony with a small table and 2 chairs and a glass wall to make it possible to enjoy the beautiful view. The bed was rock hard as you read about all, but otherwise it was a very nice room. The service at the hotel is very good overall but I want to mention a few special things. One is the maid service, we were listed as honeymooners even though our travel agent failed after asking three times to book us that way. We asked at the beginning to have the room made up every day at about 2 pm., as we wanted to sleep in and have breakfast in bed and generally take our sweet time getting around. They only came early twice (around 10:00 am) during our 8 days there. But when we would return to our room each day it was spotlessly clean, we had extra bottleeft for us. Fresh flower petals on the bed or towels designed into kissing swans or linen fans with tissue made roses on the pillows. We were so impressed and pleased that we gave a few dollars tip to them when we ran into them a few times. The ladies at the front desk were always pleasant and very helpful. Like all AI's you have to book seating in the specialty restaurants during certain times of the day but on both occasions that we checked after booking was supposedly closed they checked for availability and booked us anyway. One restaurant is gourmet and very good, the other is an outside grille (the snack-bar during the day) and is o.k. The main restaurant is the usual buffet type and the food is o.k., the made to order omelet grill at breakfast was very good. Desserts are apparantly not a big part of the mexican cuisine because they are HORRIBLE! They had several beautiful looking cakes, tarts and custards with every meal but they had little flavor and seemed to have had a glass of water poured over each. When you would cut into them they were completely soggy. We gave up after trying a couple of days. The best part of the buffet besides breakfast was the service! Very quick, helpful and friendly. The waiter that we really enjoyed was ESTOBAN, he always went out of his way to remember our names, get anything we wanted and has a genuine smile. We had no problems with flies or mesquito's like alot of the resorts on the south end. The beach was very nice, the location was great for the view, we could watch the cruise ships go out at night when they are lighted and the taxi ride to town was only $4.50 american. We rented a car from LESS PAY (very friendly service) on the south end of downtown for $45.00 per day including insurance and drove to the EAST SIDE of the Island for the best beach and dinner (at Coconuts) that we had during the trip. We had a great time and would recommend this resort to anyone.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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The *****

Melia Cozumel

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2 of 5 stars
A TripAdvisor Member
Bloomington, IN
Mar 30, 2003
4/8 found this review helpful

Melia was not as nice as it was made out to be. Everything closes down early in the day and only the lobby bar is open til 1am which is very small and the drink selections are limited. The food preparation is VERY unsanitary. We have been ill for a week since we turned. The water in the resort is unfiltered in the rooms. At 6pm everyone is showering and you cannot get the water to run in your room. We've heard that the Melia property in Cancun is much nicer. We will not be returning to this resort.

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Excellent Place

Melia Cozumel

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5 of 5 stars
A TripAdvisor Member
LA, Ca
Mar 27, 2003
0/2 found this review helpful

Good Food, good service, and clean big rooms. The beach is nice and clean and the pools are excellent. We stayed for seven nights and our time there was very relaxing. We'll go back next year and stay at the same hotel

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El hotel mediano

Melia Cozumel

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2 of 5 stars
A TripAdvisor Member
Rockville, MD
Mar 12, 2003
2/4 found this review helpful

The staff was EXTREMELY nice and helpful. Some rooms were VERY damp & we moved once, which they were glad to do. Our bathroom ceiling leaked into our shower, no biggie, but the last night water dripped on my face in bed. Room service was very slow. The beach was LOVELY and the pools were very nice. Some guests were friendly, most were VERY snooty. This hotel was nice, but I expected more for the cost.

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Very enjoyable

Melia Cozumel

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4 of 5 stars
A TripAdvisor Member
Rochester, MN
Mar 12, 2003
6/6 found this review helpful

My wife and I stayed at Melia Cozumel from 3-6-2003 to 3-11-2003.This hotel is north of town and costs $12.00 US to get to from the airport (2 people). The cost to get back and forth to town was $5.00 each way. We rented a scooter for a couple of days and figured that we sayed enough money in cab fares to pay for the scooter, plus it was alot of fun and the wind felt good on our faces. They are tricky little beasts to get moving and turning in traffic, so be careful. Anyways, the room was very nice. Maybe not up to US standards, but not much below. We did have some tears in the chair upholstery, but it did not bother us. The only clock in the room was on the TV screen when you changed channels. We did not have a remote, but we did not travel to Mexico to watch subtitles anyway. The maid did a great job cleaning our room, putting out flowers and little sculptures made out of the linens.I would agree that the room was a little damp, but not too bad. If you left your suit out to dry at night, it was wetter in the morning. Best to bring two, and let them dry outside in the sun during the day. Skip the $15.00 per person horse ride. You get to see alot of garbage along a deserted shoreline and a bug infested cess pool area past the resorts.Food was OK, not great , not terrible. Plenty to eat however. The tomatoes were the best we have ever had. We had Mahi-Mahi that we great. The mixed drinks seemed to be heavily watered down, as I usally only can have one before I notice the effects of alcohol and here I drank 3 or 4 and never felt a thing. All the staff were very polite and generally made you feel like they were sincerely glad you were there. The beach was fine. The south end of the beach was rocky, but the north end was very nice with sand that never got hot.Snorkeling around the resort was marginal. Not much too see, but occasionally there would be a rare treat. We found a spiny lobster hiding in a crevice. Someone else told me that he saw an octopus and some starfish. We only went to one show. Something about name that tune. We were usually tired by 9:00 from all the days activities so we went to bed early. I highly recommend renting a scooter and riding around the island and town. We had a blast, stopping whereever we wanted and going snorkeling along the road. We just scouted out where the glass bottom boats took their tours and went there. The price was better.Almost everywhere are people trying to trick you into going to timeshare presentations. I found out that they get $400 just to get you to go and that they will actually pay you up to $200 to go to a presentation. $200 for you, $200 for them. You just have to haggle it out in advance. They can be quite a nuisance. If you don't want them bugging you, just tell them that you are leaving in the morning.I would not hesitate going to this hotel or Cozumel, we had a very good time.

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Average price*: $252 (year-round)
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Melia Cozumel Also Known As

Address: Km. 5.8 | (formerly Paradisus Cozumel, Melia Mayan Paradise), Cozumel 77600, Mexico