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Melia Cozumel: Traveler Reviews


Melia Cozumel
Hotel class 3 of 5
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Km. 5.8 | (formerly Paradisus Cozumel, Melia Mayan Paradise), Cozumel 77600, Mexico
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Traveler Reviews

78% Recommend
3.5 of 5 stars 490 reviews
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Great Experiences at the Melia Cozumel

Melia Cozumel

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4 of 5 stars
PatricioD 1 contribution
Minnesoooooota
Jul 30, 2007 | Trip type: Couples
6/8 found this review helpful

My wife and I stayed at the Melia resort over the past week. We arrived on a Saturday and were greeted by the very friendly and over zealous red-shirts at the exit door awaiting our presence so that they could sell us their vacation extra's. They actually told me they were the cab company sent to pick me up.... Wow they were good. So, my wife and I spent about 20 minutes going through their slice of the pie. When we realized we knew where he was going with things, he immediately became defensive. Then he offered us a whole bunch of stuff for free as long we we would visit his hotel to discuss time share activities.

So, the travel agent we used didn't send a cab like we had hoped. That was more on our end. But we really didn't expect they would. Just be prepared to spend about $10-12 depending on the number of people with you. We got a ride with a very nice group (2 couples) whom were from AZ. We arrived at the hotel and they had no open rooms for us to upgrade to. We went up to our Deluxe Room over by the kid pool on the third floor.

I hadn't slept in about 30 hours or so to make the trip and to get my work done at home so I wouldn't have to do it there. That night people above us and next to us were extremely loud and banging on doors at 1AM and 3AM respectively. We talked with the front desk the next morning and they indicated they would take care of it. Sunday night was better.

Monday night I moved my wife and I up to a Suite (Ocean View) for a few extra dollars per day, I think 20-30 per day more. There weren't any rooms available until then anyway. I had asked on Saturday and Sunday but no go.

Monday as well I went on a excursion (Scuba) with a guest we had met there. He and his family were staying there virtually the same amount of time we were. We went on two scuba excurtions and had a great time on both. I had never been scuba before and I was all the way down to 73 ft hanging off of a cliff floating on the current where it dropped off to 400 meters then 700 (by choice), I think the sense or feeling of the fact that there really isn't a bottom I can see below me was a rush Don't try this if you are faint. We received excellent training and I even got a dive book to talk about my experiences through journaling so I would remember them. They also offer certification classes where in 3 days (6 dives) I believe you can become certified. If you have never tried it give it a shot. Tell Lucio from Diving with Martin that Patricio and Bert send their best. He is an excellent instructor and is a master diver.

The shopping in town is good, sometimes it is easier to just play dumb like you don't understand than it is to stop in peoples stores. We did get a couple of free Tequila shots and also some free beers from perusing merchandise.

Great Restaurants in town to visit are La Chosa for authentic mexican food and a great selection. It's indoor and outdoor offerings for tables really helped make our dining experience much better. Also, the Casa Mission A.K.A La Casa Mission pronounced missy-own. Not mission, was by far one of the best dining experiences for Lobster and steak we all had, at least there. Restaurants down there outside of the hotel were all great. Even Bob Marley's on the east coast where we went for the day trip in the Jeep was memorable.

The best bartender we all had was William. His evening counterpart was also excellent. If you are heading there, tell him Patricio said he did an excellent job. I often spoke spanish with them although my verbs weren't conjugated properly it goes a long way to try to speak the native tongue.

The front desk and activities staff, waiters and bartenders all appreciated it.

It will get quite humid in Mexico so if you want to leave your doors open at night, expect a wet or moist set of sheets on your bed in the morning or in the evening when you get back from your trip.

Lunch at the northen end of the beach in the La Isla outdoor area was great when you let them serve you. If you walk up to the cook, at times he was a bit testy not wanting to take our order. The cheese sticks, onion rings and other amenities such as french fries were good. You could grab a paper plate and fill it then bring it back with you to the pool or to the beach. Just make sure you know where the trash is closest to you. The indoor large bar during the morning has a breakfast bar that was excellent. The omlets and eggs were the best. We ate there every day. Fresh fruit, vege's and more were a part of our day each day. At night they serve pretty ok food. It's not five star but during peak season they do let you reserve lobster or special foods which they will special order and prepare for you. We didn't ask them while we were there but family members whom visited in March said that they all were pleased with the food. If you see a salsa that is yellow orange, that could be jabanero so wizzatch out for that one. It was tasty and quite warm.

Bathrooms are spread about the facility for people outdoors but are usually about a minute walk from any location.

Base your experience on the restaurants you visit in town. That will be your best judgment call.
If people aren't pleased with the food at the hotel which some aren't according to their reviews, you have it completely within your control to visit another restaurant.

I guess that about covers it. To ensure that you have a great time, make sure you think about the activities before hand. Have a good idea of when you would like to do your excursions. In some cases 24 hours is needed for scheduling. Also, if you are considering booking your visit, try to go through Continental Airlines as they are the best price in most cases unless you live in Charlotte, Atlanta, or San Francisco. Delta, US Airways and American fly in there regularly as well does Continental. Noone appeared to fly direct unless it was January - April.

1) Buy a snorkel and flippers in the US and bring it with you if you intend on using it. On the other side of the cement pier just to the south of the Melia on the water (next hotel over), If you bring some corn flakes or special K over from breakfast, you won't need much, and just snorkel out about 30 feet from shore towards the wall you should attract a good amount of fish which will be great for pictures. For me I had my snorkeling adventure just from that. Personally I started thinking that they were hungry fish. One of them got my finger and one of them got me on my back from a falling or stuck corn flake I am sure.

2) Jeep rental - Get insurance and take it for the day. Drive up or down the east coast. Go downtown or what ever. 24 hour rental notice might be required

3) Try scuba or another activity which you have never done. They got a few new wave runners during our stay as well.

4) Try to get the ocean view room prior to your trip, we were very lucky I think to have one available with the number of people there.

5) A good idea is to find out if your digital camera has a waterproof case you can put it in so that if you do want digital pictures of your trip during water activities as well, you are prepared for it. That was one thing I belive we wished we had looked into.



If you're wondering if we would go back, at this point I believe we would. We would obviously like to be pampered a little more with the food onsite and the drink selections while they both exceeded my needs, I still think that resorts like this should be able to have things like Captain Morgan, Corona and Patron or Cuervo Gold for thier guests.

Well, that's all I have to give for input. Just know we met some very nice people during our visit, you likely will as well. We had a excellent time and enjoyed everyone's company while at the Melia. Noone is flat out mean and with the right expectations from the get go, your experience overall will be just shy of excellent (as in our case).

  • Liked — Easy to get into town and great service
  • Disliked — Distance from the International Pier where my ativities took place.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 30, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Shopping, Skiing / Winter sports, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $252 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Visit the Melia!

Melia Cozumel

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5 of 5 stars
PhoenixBswt 4 contributions
Phoenix, Arizona
Jul 29, 2007 | Trip type: Couples
4/5 found this review helpful

The Melia Cozumel was one of the very nicest hotels I have ever stayed in. Not only was it beautiful, but the staff is what really made it stand out above all the others. I arrived late on a Thursday evening only to find out that my travel agent had not confirmed my reservations. The receptionist gave me a room and told me to call the agency the next morning. With the persistance of Arturo Barajas, it got straightened out. The room was exceptionally clean, the grounds were immaculate. The buffet was somewhat puzzling at times. Some of the food combinations were strange: No tortilla chips or salsa on 'Mexican Night'. Mixed mashed carrots and potatoes? Overall it was very good with breakfast being the very best. Best of all? The freebies! This is an all-inclusive hotel. All your meals and drinks are included in the price of your room. If you drink alcohol, ask for a 'double'. They are pretty watered down. There is a sauna and work-out room. For both of these, you have to make a reservation. Free HUGE beach towels at the activity desk. Free use of all non-motorized water equiptment...fins, goggles, boogie boards, canoes, snorkel equiptment (they give snorkle lessons almost everyday at 11 in the family pool). Salsa lessons several times a week and even Spanish lessons! $5 dollar taxi to and from the ferry which takes you to Playa del Carmen (ferry runs every hour on the hour except 10pm and costs $10 per person). Almost everyone speaks English although they do seem to enjoy hearing you try to speak Spanish..even if it is bad (like mine!). A little pricey if you try to buy your accomodations straight from them. Almost every other travel agency requires you to 'tour' their Sol Melia Vacation Club. Its 90 minutes of your time and well worth the discount.

  • Liked — The beds are firm and very comfortable
  • Disliked — Having to pay to use the internet. $15 on a credit card for 15 minutes.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since May 19, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $252 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
I already miss Cozumel!

Melia Cozumel

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4 of 5 stars
kpetee 1 contribution
Utah
Jul 27, 2007 | Trip type: Couples
3/3 found this review helpful

My husband and I just got back from a 7 day trip to Cozumel (July 16-22). Our stay at the Melia was wonderful. The check in took awhile because several people on our flight were checking in there also. But once we got to our room it was perfect. We had an ocean view room on the north end with a king size bed. The view was wonderful! And our room was extremely clean, it would get a little muggy if we didn't keep the AC running all day and night, but as long as it was on we never had a problem with being hot (in fact a couple of nights I got cold). We always had plenty of hot water and clean towels.

Beach: The white sand was beautiful in front of the beach. There was quiet a bit of sea weed, but if we walked out a few feet into the water it was fine (The staff is out cleaning the beach every morning so that helped). We actually had fun snorkeling there because we saw several rays and a ton of old sea shells. We never had a problem with getting a chair in the shade... there was always plenty of room.

Snorkeling: We took the hotel snorkeling tour at 11am, and they take you down south on the beach (a ways past El Coz) and that was so much fun. We were told we would see tons of fish and we did. We also discovered it was a ton of fun to snorkel back up the shoreline to the El Coz and get out there. We saw so many fun fish doing this (Barracuda, squid, jelly fish, and we found some fun sea shells). The water was so clean and clear! We ended up walking down and snorkeling back every morning. We also purchased an inexpensive snorkel set from Costco, it was nice to be able to go snorkeling whenever we wanted.

Food: Yes it's true the buffet isn't anything to write home about, but the breakfast was great and other meals we were always able to find some thing to eat. We enjoyed the grill outside (they have great guacamole!!!!). We really enjoyed the Cafe Paraiso, we made reservations there 2 nights because we liked it so much. Over all for what we paid I can not complain about the food.

The Staff: Everyone was so friendly and patient with our trying to speak the few Spanish words we knew and taught us a few more. Whenever we were at a table to eat they were constantly bringing us more drinks and making sure we were taken care of. Our room was also kept very clean, and we always had plenty of bottled water.

Our trip was wonderful and I would go back to the Melia in a heartbeat!

FYI: We also did the royal swim with the dolphins and LOVED IT!

  • Liked — The snorkeling, our ocean view room, and the drinks on the beach
  • Disliked — The sea weed, and I wish the buffet was alittle better
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 27, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $252 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Good Food, Great Hotel, Wonderful Island

Melia Cozumel

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4 of 5 stars
DenverTravelHappy 3 contributions
Denver
Jul 27, 2007 | Trip type: Friends getaway
3/3 found this review helpful

We arrived in July '07. The hotel is a very nice resort. Overall, we had a great experience. The food and variation was very good for an all-inclusive. Each night the main buffet had a different theme. The reservation policy for the other restaurants was a pain because you had to get up a 7am to make reservations. If you don't get in line by 7am you won't get reservations. I came down one morning at 7:30am and the restaurants were booked. That is the only negative thing about the hotel. Otherwise, we thought the food was fabulous in all the restaurants. There was always something good to eat.
The rooms were like most hotel rooms but I don't go to the ocean to hang out in my room. It served its purpose and was clean. We did upgrade to the tower which was part of the "M Experience." They take care of the restaurant reservations for you and the room is amazing. (Online the price is almost $100 and at the hotel it was on $30.) In the end, it was worth the extra money. The room had a great view and also included a fridge with some refreshments.
The bartenders were great and the drinks were flowing. Other all-inclusive don't allow for tipping but this one did not have an issue with it. You received better service as you tipped. By the end of the 7 day trip, they were handing them to us before we even asked. You don't have to tip but the service did improve and the drinks got stronger.
The activities at the hotel were ok. We took windsurfing lessons and went snorkeling. I would recommend bringing your own snorkel gear because theirs sucked. The breathing tube did not keep the water out. Otherwise, everything was fine. The nightly shows are cheese but fun to watch. If you are expecting a Broadway musical you will be disappointed. It's something to do for an hour.
Overall, the hotel is great, the service is outstanding, and the food is good. I would recommend the hotel.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since March 07, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, People with disabilities, Pet owners
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $252 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Okay, but not great!

Melia Cozumel

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2 of 5 stars
blovesu69 1 contribution
Denver, Colorado
Jul 23, 2007 | Trip type: Friends getaway
1/3 found this review helpful

We just got back from a 7 day stay at the Melia Cozumel.

The beds were damp every night, and the room smelled of mildew. Although lots of hott water, and plenty of towels and air conditioning and space in the room!

The food SUCKED. absolutely horrible!!! the retaurants weren't air conditioned. and served the worst food! it was muggy and hott.The pool was always full of annoying loud people. The shows were very good though!

The beach was always full of seaweed and muggy water. Next to the pier to the left of the resort was very nice. very nice for snorkeling!

Although, they had an AWESOME staff!

  • Liked — The staff was unbelieveably nice, and the rooms were spacious and comfortable, besides the mildew smell and damp beds!
  • Disliked — The food was awful! No air conditioning in the restaurants or buffet!
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Quality time with family
  • Traveled with Friends
  • Age group 18-24
  • Member since July 23, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Pet owners, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Shopping, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $252 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Melia Cozumel Also Known As

Address: Km. 5.8 | (formerly Paradisus Cozumel, Melia Mayan Paradise), Cozumel 77600, Mexico