Fabulous! And nothing less!
When my father passed away at Christmas he said, "I wish I could give my family one more vacation." In his memory I brought my family of eight to the Melia, hoping it would be good. It wasn't good - it was outstanding! We loved the wind surfing, kayaking, and sail boating. My son and daughter-in-law who were training for a triatholon, swam laps in the ocean, raced up and down the isolated beach, and biked into town. We all enjoyed playing tennis and relaxing in the spa. By far the favorite activity was the snorkeling. What a color feast for our eyes. Seeing an eagle sting ray and the parrot fish were especially exciting! Speaking of feasts, we couldn't wait for the buffets each day. The variety was endless, the presentation delightful, and the flavors sumptuous. In the evenings we enjoyed the professional dance performances. The Mexican night was our favorite. Was my father's wish granted? I'd say, "A fabuous five star YES"!

This place was everything I wanted from my vacation. On the positive side was the location, service, and the hospitality. On the negative side, not too much to report although there is always room for improvement.
We stayed in the Junior suites, the tall building, overlooking the waters toward Playa Del Carmen. The view was excellent. The rooms were made spotless daily with many flower arrangements left as a little surprise for when we got back to the room. The only thing I can say that could be improved were the mattresses as they were a little too hard for my liking.
As far as the location, the hotel is the last resort north of town. To me this keeps tourist traffic and local vendors away and adds to the peacefulness of the place. The cab rides were about $7-8 US to downtown shops and restaraunts. I did have a rental car as I like to be able to come and go as I please and I like to explore. The rental car also afforded me the ability to drive to the southern part of the island to dive without taking a long boat trip to Palancar, (less crowded boats).
Back to the resort: The hospitality was great. Not just from the people at the resort, but all over the island. The Mexicans of Cozumel made us feel welcome. The servers in the restaraunts catered to all of our requests. When we asked for a specific after dinner liquer, they went and found it for us. When I asked for espresso, they made it for me. They took the time to talk to us about the history and customs of the island and always smiled. This was just great.
One of the best parts of the day was the late afternoon gatherings at the pool bar. Please note that the main pool is for adults only as there was a second pool for kids and family. My kind of place. Noisy adults are somehow not as annoying to me as noisy kids. LOL The bartenders were hard working and did a good job keeping up with drink request as there were many at times.
I can't complain about the beach. No it was not perfect but was more than adequate. I read some reviews that complained of seaweed and jellyfish. Well, we had both for several days. A resort can do nothing about this! This is mother natures doing and nothing else. As seeweed washed ashore, the resort did their best to clean it up. That is all I could ask. Halfway through our stay, the winds changed and the weeds and jellies were gone.
Trying not to ramble, in summary I would say that I would definitely stay here again. The price was right. I think I paid $1350 for 2 for 7 nights and this was a good value. Yes, there is room for improvement and I think Melia knows that and cares and this place should only get better.
A little side note, you will get tired of the buffet food as it does get somewhat repetitive, goes with the territory of an all inclusive. Go downtown and try Pancho's Backyard. This restaraunt was fantastic. A 9 out of 10. Hope this helps. Bob

My husband I stayed for 4 nights at this hotel. The room was very nice, we upgraded to a suite which had a lovely ocean view. It was clean, large and had a great tub.

The beach is nice. There was some sea weed on the shore, but it was not really bad. The ocean was very nice. We went snorkling and swam over to the boat dock and saw some really colorful fish, along with an eel and some baracudas.

The food is average, but I have stayed at several all-inclusives, and it is always average. You can always find fresh fruit, and they have several different types of meats and veggies. It was a hit and miss game, but we always found something good. The desserts are another story, they were never very good.

The hotel staff, was always polite and helpful.

The only down side (which we found kind of funny) is that we had to wake up at 6 am to get a "hut" by the beach. There are about 6 or 7 "huts" made out of palm trees. My husband burns very easily, so we needed to stay out of direct sunlight. Every morning, we would have to get up earlier and earlier to put our towels and things down under one of these huts to "reserve" it for the day. It became a little competition to see who got the better hut every morning, we got a laugh out of it, but somebody else may not.

We did not go there with our children, but I would return with mine in the future.

We stayed at the Melia for a week and we had a wonderful time. The hotel grounds were just the right size and had plenty to do as far as different bars, nightly entertainment as well as some activities for those who wanted to do them during the day. The staff was always friendly. The buffets were very plentiful and the two restaurants in the evening that required reservations were very good to try as well. We had an oceanview room in building A, it was a nice view but I really would have rather stayed in the tower. The rooms seemed old and did have a musty smell...also we were greeted in our room with a tiny gecko!!! We couldn't sit out on our balcony at night because of all the gecko's that were on it!!! The beach did have the seaweed but some days were better than others. We only had one day where it smelled bad. The local workers rake it up everyday. I would recommend this hotel, but not sure if we would return we just like to visit different places. We all have to remember that this is Mexico too!!! It's all about have a fun relaxing time!!! Plenty of beach & pool chairs too!!!