My husband and I went to Melia over Thanksgiving. It was a horrible experience. I have been to Mexico and Cozumel many times and always all inclusive. This is the first time we went out to eat at least once a day. The food was horrible. Dried out , over cooked or under cooked, zero flavor. I am not a picky eater by any means but I couldn't find anything edible. Saw many people leaving plates full of food on the tables. Just not appetizing at all. The restaurant that needed a reservation was worse than the buffet. I lived for breakfast so I could have an omelette.
I would have been less unhappy about the food if the beach wasn't such a disaster. The water in front of the hotel is dark brown. It smells like sewer. We couldn't swim. Had to walk down to the El Cozumelino hotel to swim. I go to Mexico to see beautiful water out of my window not a sewer. So disappointing. Plus it smelled horrible all the time.
This was the most boring hotel I have ever been to. People fought for chairs in the lobby to try and use the internet for some entertainment. Just say try because it often didn't work. There were a couple shows we enjoyed but one hour and then nothing else to do. By our last 2 days we were ready to leave which I am usually crying about leaving Mexico because we love it there.
We also had an incident where we walked in and found a woman that was not a maid in our room watching our tv. We called down to ask what she was doing as she didn't speak English. She ran out while we called. They sent security up because they said no one should have been there. He checked our key pad to see who had been there. The said they would let us know. It took us 2 days of asking to see a manager to finally have one give us a lame excuse . Very unprofessional front desk.
I would never go back even if given a free week at this hotel. There are so many better hotels in Cozumel.
- Official Description (provided by the hotel):
- Welcome to one of the most charming all-inclusive hideaways in the Mexican Caribbean, featuring a long, shallow sugar sand beach perfect for wading or swimming, four restaurants, five bars, and unlimited amounts of fun. This beautiful beachfront resort is directly across the street from the island’s premium golf course, Cozumel Country Club, featuring an 18-hole, par 72 championship course designed by the Nicklaus Design Group. ... more less
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- Also Known As:
- Melia Cozumel All Inclusive Golf & Beach Hotel Cozumel
- Melia Cozumel All Inclusive Golf And Beach Resort
- Sol Melia Cozumel
- Cozumel Sol Melia
- Resort Melia Cozumel