I have never been to a hotel that the food was any worse than this hotel. I am not your typical American who expects only great food. I have been to Mexico 20 times and no kidding, if you want to be on a diet this is the perfect place. Hard to explain how bad the food really was. Even for Mexico this was so far worse than I have ever seen.
My room did not have a refrig in it even though this is an all inclusive hotel. Refrig is a $30 upgrade. The rooms and staff are nice, the location of hotel is the last hotel down the strip and the beach and water was dirty, I think it was the wind direction but we never got into the water at the hotel.
Was invited to this hotel by friends so really had nothing to say and did no research but what a complete waste of money.

This place is about dead-average. It won't blow you away with food, amenities, or service, but it's well-priced, and everything is good quality. We were quite pleased with the daily buffet, stream of cocktails, and access to nearby activities. Two major disappointments were the 1. lack of in-room Wi-Fi, the only access being in the lobby, and 2. our so-called daily refreshed mini-bar was only filled once, and we had to ask. If you're a first-timer in Cozumel and you're on a budget, this is a great pick.

My boyfriend and I went to Melia Oct 18th-Oct 22nd. We got a great deal on our flight and all inclusive through travelocity. After reading some of the reviews I was a bit nervous. But if you arent expecting a 5 star hotel and have normal expectations then you will love this hotel. Pros: All the staff were extremely helpful (front desk, waiters, maids, bartenders) we did leave a tip after every meal, every morning for the maid and while drinking. Even though its all inclusive its still respectful to leave a tip, if you can afford a vacation to Cozumel, you can shell out a few bucks during meals, ect. They have free snorkling everyday for an hour. Food was pretty good everyday, there were some days that were a miss and didn't have any options I like, but I ate Fresh Guacamole and fruit everyday (which isnt really a problem!) but there always seem to be plent of options. Breakfast is typical American breakfast (Omlette bar, fresh fruit, cereal, yogurt, potatotes,bacon) with other added options. Dinner was good, a few nights I had fresh salmon and chicken or steak. Also, I am not a super picky eater, if you are then you probably will not enjoy the food. Pool bar is a lot of fun to meet some new people and Enrique the bartender is great! the layout of the hotel is nice and big and the hotel has a pretty long stretch of white sand beach to walk along. Cons: The beach is not the crystal clear beaches youd expect. There is TONS of seaweed, granted the hotel cannot control this they do a good job of raking up most of the seaweed every monring. But if you want a crystal clear beach to just walk on to, dont stay here. Like other reviews if you walk 500 feet past the pier you can snorkle there. We saw tons of fish there and had a good time. Also the reviews were right the beds are rock hard as well as the pillows. We had the ocean view room which had an amazing view, and a week on a hard bed wont kill ya. Every morning we had a clean room and our waters and soaps were re-stocked every morning. Overall I would reccomend this hotel! We spent half the time at the hotel and the other half exploring the island. If you plan on staying at the hotel the whole time i would reccomened a different one with more activity options. But if you plan on exploring like we did, and staying at the hotel the other half of the time, its great.

I've recently attended a small conference at the Melia Cozumel. I'm not a beach person, so if not for the conference, I wouldn't have gone. I can say that the experience was excellent, room, view, service, friendliness of the staff - it was a great venue for a conference. Drinks in the evening were great; I've rated the food average because I thought it was probably a bit too much adjusted towards western tourism tastes; yet, I didn't feel the need to go foraging elsewhere. I really liked the overall ambiance, weather turned out to be great in mid- October. I stayed two more days after the meeting, and would like to say an extra thanks to the dive shop. I went snorkeling, and scuba diving for the first time, and I really appreciated the patience and encouragement of Ximena, my dive instructor. I wouldn't hesitate to go back for a real vacation.