A week of Hell.
Our room was filthy and had insects crawling on the bed & bathroom sink.
Hotel staff was uncaring and never followed up to see if our problem was resolved.

Food was terrible.
The only good thing I can say is that the waiters were very friendly and caring. None of the waiters were allowed to wear watches? I couldn't tell when it was time for me to meet with the tour group.
Will never return to that hotel.

Spend a week in hell. Hotel management were rude when told about the rooms being dirty.
Food was terrible. Bit by bugs in the bed. Will never go back there again.

We had a family reunion totaling 21 people. From the airport to check in, we we're handled professionally. The front desk personnel were very acccomodating and knew what we wanted. Our daughter, grandson and son-in-law were bumped off their Delta flight in Atlanta and had to spend the night. Delta screwed them over royally but when they arrived at the Melia, the staff set them up in one of the honeymoon suites to make up for the inconvienence. It was their 1st anniversary and the Melia made it memorable.
The food was buffet style and they had a different theme every day. They recovered from the hurricane by making improvements from years past. The main dinner area is now air conditioned, but it could still be made cooler. In August, it's hot and humid. Overall, the food was pretty good but it could use a bit more spicing up. The table servers were the high points of each meal. They were attentive and went way beyond expectations of the staff.
Swimming out front of the hotel was not the best. The water was cloudy, full of kelp so you can't see where you're stepping. You usually step on large rocks for the first 20 to 30 yards. The best place to go swimming is at the hotel on the other side of the pier on the left. The other hotel doesn't mind us using their beach as long as we don't use their chairs. The fish viewing was spectacular.
Overall, the stay was most satisfactory. We stayed in the towers where the room staff went out of their way to make us happy. The down side was one of the two elevators was broken and the waits were long.
I would highly reccomend the Melia for a satisfying rest.
Oh yeah..the scuba diving was the best, try it.

Doug & I honeymooned from the 11th-18th. Nice place for an AI.
Upon arrival we walked out of the airport avoiding all invitations for a ride took a short walk up the street out of the parking lot and grabbed a taxi to the Melia for $5. Great way to do it. Avoid the champagne glass weilding gentlemen in the lobby. Those are the time share sharks and they are not only unprofessional; but relentless. Tell them no firmly from the get go and you won't have to avoid the lobby and lobby bar your entire trip. Read alot on here prior to visiting-take everything w/a grain of salt. Yes, it's hot & humid in Cozumel in August. What did you expect. Keep the air in the room cranked all day and it's fine. No musty smell or dampness at all. We had the honeymoon suite. Steps to the beach - great upgrade for the $. Take bug spray. Scratched mosquito bites all week. Buffet was adequate. It's buffet not gourmet. And the Cafe Paraiso (the nice place) you can get the same quality meal at an Applebees. Go into town for a great meal. We hooked up w/numerous people from the pool bar and all went to a restaurant on 7th St. -Costa Brava. Hole in the wall, but great food. (Fun night ) And we tried Pepe's for our alone night. Pricey but so well worth every single penny. The hotel is extremely clean and well kept. Everyone was very, very friendly. Tips are welcome and can make a difference. The beach is truly the nicest I had seen except on the western side of the island. If you do anything at all with your day trip go the other side of the island and try some of the beach bars. Great way to explore and see the island. Overall if you are looking to be pampered and waited on hand & foot, this is not the place for you. But, if you want a relaxing fun in the sun type vacation this is definitely a value for your money. We met alot of great people from all over and that really made the vacation fun. There's alot of good people out there if your willing to open up and enjoy yourself. Have a blast-it's vacation!!!