My husband and I stayed at the Occidental Grand while on our honey moon. The grounds were emmaculate and the service was great. The beach and water are beautiful and home to great snorkeling and diving. The buffets were all good even better than the elegant restraunts. Breakfast was our favorite buffet with all the fresh fruit and fresh juice. We liked being a little ways from town, it provided a much needed relaxing environment. The thing that sold us the most on the Occidental was their care for us during Hurricane Wilma. We were moved into a shelter on the premises and many of the hotel staff stayed with us and still served us. The staff stayed awake watching the weather and providing us with water, soda and a lighted path to the restrooms and they served us 3 meals a day. Of couse it was not the all inclusive buffet but it was enough to sustain us.The force winds of Wilma would tear the plywood of the windows of the shelter. When this would happen the staff would come out of the kitchen with another plywood. I remember thinking boy, they sure have alot of plywood in the kitchen. We learned after we were released from the shelter that their was not extra plywood but that the staff was making a human chain, going out into the hurricane in 175+mph winds gathering the plywood, coming back in and hanging the plywood on the inside of the window. The staff knew that if any of those windows broke it would be like bullets flying everywhere. This staff left their families to stay with us and risk their lives to save our lives. We were there an additional 4 days in which the hotel provided us shelter, food and kept us well hydrated at no additional cost. We were really fortunate because many of the resorts were totally destroyed and many tourist had to be moved into public shelters with very little food and water. Even days after Wilma hit ,people were standing in lines all over for water. We always had food and water and even under the circumstances still received 3-4 star service. Because of their great care Occidental Grand is our first choice no matter what country we are visiting.

This place is great! I’ve been all over the world and this is without a doubt the friendliest, nicest staff I’ve ever come across (and I’m from Texas). You genuinely feel welcome and they go out of their way to make sure you have fun. I can’t imagine anyone not thoroughly enjoying it. The facilities are very nice and are perfectly maintained. Our only mistake was not staying long enough. My fiancé and I stayed for 4 nights and wish it would have been about 3 more. There is so much to do………come to think of it, not doing anything except sitting by the beach with a pina coloda was pretty nice too. I am a very active person, and I still find this hard to believe, but we only left the hotel once (for lunch nearby) and I was never bored…….not once. I’ve never taken the time to write a review of any where before but my stay was so AWESOME I just felt compelled. If you are considering Cozumel, don’t consider anywhere else……….seriously.
- Male 31 & Female 27

We went to Occidental Grand Cozumel the third week of July for a wedding. Upon arrival the staff brought over some champagne while checking in. The bellman took us to our room by golf cart which was nice, since the hotel room was quite a walk from the lobby. We stayed in building 19 which was the farthest from the lobby and restaurants, but it was the closest to the beach. There was also a small pool area right in front of our building.

The room was nice, it did not smell moldy like some of our friends room did. But try and have a room on the second or third floor, everyone that had the first floor complained about the smell. The room in general was nothing special, very simple and nice. Since it's an all inclusive resort the mini fridge was stocked everyday with bottled waters, soda, and beer. They leave a couple each, but if you leave a dollar or two in the fridge they will stock it up full. The shower pressure was great! The downside to the room was the in room safe, didn't work properly at all, so ended up just leaving it alone. Also, the maid comes at all different times each day, there was no set time they would come and go.

The food was good the first few days, but it started to get boring. The breakfast buffet was good and the lunch buffet at the beach club was good too, with a nice view by the ocean. We ate at the two restaurants that needed advance reservations, the first was a mediterrean, it was not that good and the steakhouse was mediocre. The best place to eat was at the pizzeria upstairs from the lobby. The staff at all the restaurants and the bartenders that give you drinks non stop were so nice and friendly.

Overall, the grounds were nice and the staff very friendly and always willing to help. They also did a great job with making our friends wedding very memorable.

Advice is make sure you take plenty of bug spray and if you go during the summer months take lots of short clothing, very hot and humid there.

We had a warm welcome from the reception, unlike when we were at Xcaret.
The grounds are beautiful and the beach perfect with a sea that must be one of the best for those that like to snorkel.
The staff were all friendly and were always keeping everything looking good and clean.
No complaints about the food it was all good and always excellent salads.
Our ground floor room was a bit musty, but I put this down to the humidity and soon got used to it. There were no bugs in the room and the maid service was excellent.
We will definately go there again.
Thanks for a wonderful holiday.

John and Melendrina Lawton. Lubbock Texas.