Arrived at the Grand July 2 through July 5. Upon arrival were offered any beverage we wanted. Check in was quick. Bellman took us to our building in golf cart. We were in bulding 14. Room seemed nice enough, had a smell of mold and was damp. Walked into bathroom and there was water standing on floor. I think it was coming from refrig. Called front desk and asked to be moved to another room. I was told not to worry, someone would be sent to room to repair problem. I did not want to stay in a room that had standing water in the bathroom. I walked down to front desk and asked again to be moved to another room. After several minutes of speaking with someone that was not interested in the problem I asked to speak with a manager. The manager finally agreed to change us to a different room. I felt like it was a lot to go through just to change rooms. We were moved to building 15, room 1533. There was quite a difference! The room did not smell and when I opened the drapes we had an ocean view!! I must say the grounds are beautiful and well taken care of. The property is not as large as it seems online, everything is easy to get to. The bridge area going to the beach needs to be cleaned up. There are dead trees that need to be removed. I think they were hoping some of them would survive. The beach is beautiful. Plenty of places to sit and plenty of shaded areas. Snokeling was fantastic!! The water was crystal clear, and calm. The food was good, better than I had expected after reading other reviews and I am a picky person. There was not a lot to do at night, but that was okay for us. If you want to party, this is not the place for you. Great place for families. I did not find the staff as friendly as other places I have stayed, but they were not rude. Would I return...I can't wait to go back next year with the whole family!!!!!!

I just returned from the Grand Cozumel on July 2nd. I was on a honeymoon with my wife. I would not hesitate to book this resort if you are looking to travel to Cozumel. The service, food, beach, rooms, cleanliness, everything far exceeded my expectations. The other reviews are very accurate about their description of the resort. I would highly recommend booking through a travel agent as connections between the airport and the hotel were well planned when we got into Cozumel. I would highly recommend this resort for your honeymoon as this is a more quiet and relaxing resort. It offers activities poolside during the day, and nice shows during the nighttime. On the van ride from the airport to the resort, we traveled with a four other couples, most going to different resorts. From my observations, the Grand Cozumel was by far in the best shape as far as the structure goes, plant life. I won't talk about the same things listed in the other reviews, but this is an excellent resort that you won't be disappointed with.

Resort: was beautiful even after the devistating hurricane. There is a short walk to get to the beach and pool area, but well worth it. A lot of Iguanas, lizards, frogs, and birds can be found on the grounds. The resort overall was quiet. This is more of a couples resort, not a "party" resort.

Beach: Water was warm and clear. We snorkled right from the beach. There was a lot of sea life to see! There were plenty of lounge chairs and the area was always clean.

Room: We were disappointed in not getting a king size bed (they only have a few, and these are reserved for honeymooners, special occasions and special requests) We did not get a very good view, but we could see that some of the rooms have great views of the grounds (not too many views of the ocean) Overall it was a good size room with a great bathroom. Make sure you bring your own conditionar, they do not supply this.

Food: was above average for buffet style. There was a lot of good fruit and meat selections. Omlette bar in the morning was nice. The steak house was GREAT! The pasta house was just ok (you would be better off eating at the steak house for all of your non buffet meals) Grilled food was very tasty.

BEWARE: Beware of the rental car rip off. If you rent a car at the resort it starts at $55 a day without insurance. The car we got stuck with was horrible. It was beat up, the passenger door wouldn't open from the inside, the glove compartment would not close, I could barely get the car into 5th gear, and the ac vents no longer moved. If you think you are going to leave the resort at all, rent a car for the week. Order it before you arrive. I found one on the internet that I could have picked up at the airport that was $117 for the week. This is what the breakdown looks like without a rental. See what works best for you. It cost $11 per person to get to the hotel from the airport in a shuttle van (12 people packed into a van made for 9) $30 roundtrip in a taxi to town, and $18 for a taxi to the airport.

My husband and I along another couple recently vacationed in Cozumel. We stayed at the Occidental Grand Cozumel resort. Compared to the outside appearances of the other resorts nearby, our resort seemed like the best choice. Our hotel was nicely landscaped and the building were kept up beautifully.

My husband and I stayed in one of the basic rooms with a king-size bed. The room was very spacious and classy. The countertops and shower were made of marble. My favorite part was the towel "animals" that the maids made every day. It added a nice touch. We had no problems with our room. However, our friends had a less desirable experience. First, they had no hot water, then they were missing their iron, ironing board, alarm clock, and safe. They did get to move to a different room and were compensated for their inconvenience with complimentary champagne and strawberries.

The resort had two pools that were very nice and the beach area. The beach was okay...not the best I've been to. Also, it was very small. However, the ocean was gorgeous with its blue-green color. My husband and I went scuba-diving, kayaking, sailing, and wind-surfing. All of those activites are free except the scuba-diving. I would not reccommend the scuba-diving if you are going to the island any time soon. I'm afraid that after Hurricane Wilma, all the reefs are still covered with sand and there is not that many fish or other sea creatures to look at. We dived on the Palancar Reef. I don't know if the diving is better elsewhere. We, personally, found the diving to be better in Jamaica. And speaking of Hurricane Wilma...yes, the island is still pretty devastated. The town has many buildings that are still damaged and the trees all over the island are dead. However, I think that most of the resorts have re-landscaped around their facilities and they look nice.

The food at the Occidental Grand was pretty good. There were many choices and several different restaurants to eat at. The two restaurants that you make reservations at, are AWESOME. You get 4-5 course meals and you are treated like royalty. Also, since the resort is all-inclusive you get to drink all the time. You can definately get your money's worth just in the alcohol.

I would reccommend this resort to others, especially if this is your first time to an all-inclusive resort. I think you would be pretty impressed with all they have to offer, especially for the price. If we go back to Cozumel again, we would probably stay there.

Hope this helps! Happy traveling!