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Occidental Grand Cozumel: Traveler Reviews


Occidental Grand Cozumel
Km 17.5 Carretera Sur Cozumel | San Francisco Palancar, Cozumel 77600, Mexico
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82% Recommend
4.0 of 5 stars 948 reviews
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Resort and Scuba Diving Review Feb 1st - 7th 2005

Occidental Grand Cozumel

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4 of 5 stars
A TripAdvisor Member
Feb 17, 2005
25/26 found this review helpful

This is a long review. However as frequent visitors to Cozumel we wanted to post our experiences for others who may not be as familiar with the island. We have relied on Trip Advisor for many of our selections. We have given our review first for the Occidental then for their dive operator Dive Palancar. If you do not want to read the entire review the bottom line is we enjoyed our stay at the Occidental.

When visiting Cozumel, our primary objectives are great diving and relaxing in the sun. When in Cozumel we have stayed close to town and on the southern end of the island where the larger resorts are located. Staying close to town you can walk to shopping, great resturants, and experience the local culture. The disadvantage is longer boat rides to the best dive sites. ie Columbia and Palancar Reefs. The advantages of the large southern resorts are typically more luxury, better beaches, and short boat rides to the reefs. The disadvantage is a $15 - $25 cab ride to town.

For this trip we decided to split our time between a hotel close to town and the Occidental on the southern end of the island. We spent 4 nights Jan 28th - Feb 1st close to town at the Scuba Club Cozumel and 6 nights Feb 1st - 7th at the Occidental. If you have the luxury of spending more than a week, and are in Cozumel to dive we recommend this approach

The Occidental is a wonderful resort, and at least as good as the other nearby all inclusive resorts. We know we have stayed at them all. The rooms are new, clean, and fairly large. The bathrooms are large with separate showers and a tub. The staff was friendly. Note: we are typically skeptical of reviewers staff ratings. At the Occidental, the staff gets the job done, they are attentive, and overseen by Occidental management who we saw walking around.

The food was above average for an all inclusive resort. However, you need to set your expectations correctly. All inclusives are not typically five star dinning. The Occidental has three sit down dinner restuarants with good service, excellent food presentation, and above average service. There is one restuarant on the beach with a lunch buffet. Good selection of food on the Buffett. However, being outside there are a large number of flys.

There is a nightly outdoor show after dinner that we enjoyed. There is a disco that is open late. However, being divers we were in bed each night by 10:00 pm. If your objective is to party the night away this is probably not the best resort for you.

Scuba Diving:
The resort has a contract with Dive Palancar which services both of the Occidental resorts (Grand and Allegro). We are very picky about who we dive with and check into service levels, safety, and dive profiles of each operator prior to selecting one.

Dive Palancar is a well run operation. The staff dive shop staff is attentive, flexible, and willing to help. Being close to the reef they are able to offer a flexible dive schedule with a deep and shallow dive each morning and afternoon. Safety: The boats are well maintained, the dive master who leads your dive uses a safety sausage on a dive reel to alert boats during ascents (PS: We would not dive with an operator who does not follow this procedure). We were disappointed that the boats do not do a formal roll call prior to entering the water and when everyone is back on the boat. Therefore; we always made sure that another person on the boat who was in a different dive group, knew who we were - and we agreed to check for each other prior to returning to the resort. If you are a beginner diver or an intermediate level diver with average air consumption we would recommend Dive Palancar. If you are an experienced diver who dives with a computer and likes long bottom times we recommend you dive with another outfit. Dive Palancar's dive profiles are based on standard air tables. That means if you go to 80 feet then you can expect a dive in the 30 - 40 minute range. For perspective, as a nitrox diver using a computer earlier in the week, with a different outfit, our dives with similar profiles were about 1 hour. As an experienced diver its frustrating getting back on the boat with 2,000 PSI still in the tank. For this part of our trip we had our 13 year old son diving with us. Dive Palancar's profiles were perfect for him and made me comfortable that we would not exceed his capabilities and air consumption rates. Also by having shorter dives everyone will typically come up together with the divemaster. Also we decided to invest in an underwater video of our experience. For about $250 you can have your own private dive master and a digital underwater video of a your two tank dive. While this may sound expensive, we highly recommend it. The video is a first class production with excellent clarity and sound. It is produced by UW productions - thank you Yuri. Having a private dive master we picked our sites recommended by our dive master - thanks Juan.

We hope our review helps with your selection process.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay January 2005
  • Member since March 07, 2005
  • I recommend this hotel for Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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you may not have a room

Occidental Grand Cozumel

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1 of 5 stars
A TripAdvisor Member
Kent, Ohio
Feb 16, 2005
14/17 found this review helpful

Im taking the time to warn all guests that are planing to stay at this property march 18 through 26, 2005 that the resort is up to it's old tricks!!! We had booked a package through our travel agent for this time and went as far as call the hotel to insure availability. Our agent called us today and we were told that THE PROPERTY IS OVER BOOKED BY 100 ROOMS. She can't get them to send her a confirmation. If you read past reports you will see that it is common for the property to do this. They will put you into another hotel with no concern for your holiday. Don't be fooled into thinging you are safe in the event you booked with Apple or Funjet. The resort has told people in the past that the tour companies were notified but they did not notify you.( see past tripadvisor reports) If you have a booking in this time period I suggest you get a writtin conformation from the property. At minimum have your tour or travel company get it for you. You may still find yourself downtown at a property less than what you paid for.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Great vacation, but not without some problems!

Occidental Grand Cozumel

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4 of 5 stars
MonkeyFoot 6 contributions
Baltimore
Feb 15, 2005
11/11 found this review helpful

We just returned from a three night stay at the Occidental Grand. First, the hotel is very beautiful. The grounds are very well kept and it's very clean. The beach is a little narrow and crowded but offers a great swimming area and a great place to snorkel. The pools are also very well kept. The lunch and breakfast buffets are top notch. One major complaint, however, is the process for reserving a table at the restaurants. You must be at the reservation counter at 8:30 a.m. to stand in line to make reservations. After 11:00 you cannot make dinner reservations. Both days the reservation person was late getting there leading to much confusion. We tried the Steak house and the Mediterranean Restaurant. The Steak House was dissappointing, while the food at the Mediterranean restaurant was excellent. Service needs improvement at both. Our only other problems were the beds (way too hard) and the plumbing which was inconsistent fluctuating between hot and cold throughout our showers. The staff was courteous and friendly, and was very good at involving the guests at various activities. We would recommend this resort. We just think there is room for some improvement. If you are looking for a relaxing and quiet resort this is definitely the place.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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disappointed

Occidental Grand Cozumel

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1 of 5 stars
A TripAdvisor Member
kalamazoo, MI
Feb 14, 2005
5/8 found this review helpful

I was at the resort last week and was very disappointed with the service. We repeatedly had to call for clean towels and beverages for our in-room refrigerator. The method to book the non-buffet retaurants was an inconvenience. You had to go wait in line every morning to reserve time bit yet all three restaurants had empty tables when we ate. The food selection was not very good.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Wonderful Week

Occidental Grand Cozumel

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5 of 5 stars
Browaman 8 contributions
St. Clements
Feb 11, 2005
12/13 found this review helpful

I went to Occidental Grand on Sat, Jan 29th for 1 week with 5 other people, & we all loved every minute of it. The flights were on time, there & back... no waiting in the airport for more time than i had wanted to. Everything moved pretty smoothly and the rep from Air Canada was wonderful. Drive to & from airport in a van, was very nice (and paid for) The days were hot in the sun, cool in the shade... the rooms were wonderful... huge bathrooms. Sailing & snorkelling on the beach was nice... usually, there's nothing on your resort to look at (like fish) but this trip was different... learn to sail... it was quite fun! The only thing i disliked was that there wasn't a bathroom at one of the pools & at the other pool you had to go through the restaurant to get to it. kinda sucked, but that's about it. The bar service at the quite pool was amazing, thanks to "Danny" and we always got a refill, sometimes without asking... and always with a smile!!! the dinners were great, always something there that you liked/loved. the a la carte dinners were great, too... steak awesome, mediterranean, just as good. if you want to go on excursions, please do the snorkelling trip, but do it during the day, not the sunset... cuz you get just as good a view from the beach... and you also get to do another site for snorkelling, which was awesome!!! and also, go on the jeep safari... it's $75, but it's totally worth it, you get to drive your own jeep, and it's soooo fun... you learn a lot about the island, too. amazing, and ask for "Ginger" to be your guide, she's the only woman guide, and she's awsome...
all-in-all, a wonderful trip.... i would suggest it to anyone.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay February 2005
  • Member since March 08, 2005
  • I recommend this hotel for An amazing honeymoon, Older travelers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $304 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Occidental Grand Cozumel Also Known As

Address: Km 17.5 Carretera Sur Cozumel | San Francisco Palancar, Cozumel 77600, Mexico