This hotel is lovely. We had great service (the Grand Concierge Deluxe helped, since we don't speak Spanish). Really, in every way the staff was accomodating and the facility was excellent. During our five night stay (1/8-1/13) we ate at all the restaurants and the buffets and enjoyed them all. My only suggestion is that it is not a party place -- it is, as promised, a relaxing resort for adults. My two sons (18 and 21) would have liked a livelier night life or a location closer to the town. But for my husbnd and I, the location with long stretches of beach, quiet conversation and beautiful grounds, was simply ideal. Even the entertainment was interesting! We also appreciated the beautiful rooms, great showers and very heplful staff who went out of their way to make sure we had everything we needed (including many bottles of water for my distance running husband).

Yes -- we booked through a travel agent, not on-line. We got a very good price, in my opinion, and felt we got a great value. Plus, the island is very unique!

Resort grounds and rooms very well kept and clean. The food was a little disappointing from what I expected. The people were a mix of friendly(maids and groundspeople to aloof( desk and management). I guess my best review would be that this is a good place for people who want to be at a proper, upper crust resort. If you want to have fun go somewhere else. I'm 55 but I'm not old enough for this place. At 6pm you can hear a pin drop.

We booked months in a advance through our travel agent and AA Vacations, planning to enjoy the week with other family members from another state. Our arrival was delayed a day due to a snowstorm, but we called both AA Vacations and the hotel immediately (before our original departure date), and were told that there was no problem-- our rooms would be there for us. Meanwhile, my sister was already at the hotel. She double-checked our reservation at the desk, and was similarly reassured.

Nonetheless, upon arrival, we were told that there were no rooms for us. AA Vacations was "aware of the problem with this hotel" (nice to learn this after arrival), but did not help. I am fluent in Spanish, and did my level best to appeal to the management's sense of fairness, decency and good business. When that didn't work, I got seriously angry, but remained civil. They did bring us back to the hotel after 3 nights in a mediocre place 10 minutes away, but it really ruined our family reunion, and they clearly did not care.

I learned during the course of the week (from employees and taxi drivers) that this hotel has a POLICY of regularly overbooking and sending people elsewhere. Either they are making money on the swap, or they believe that 100% occupancy is the only thing that matters, or they are very badly managed-- or some combination of the three. Tourism to Mexico had its best year in 2 decades last year, and management seems to feel that it doesn't matter how many people they abuse-- there are plenty more where we came from. My advice: don't be one of them.

My family and I love the diving on Cozumel, but last Fall we got socked in during Hurricane Ivan. The first three days had tremendous wind and rain, so the beaches, ruins, even the town were off limits. The resort's main lobby has several comfy sofas. A nice bar with great service. In the other room several tables to play cards, TV, boardgames. The service in the dining room was excellent and the various foods at the very large buffet were delicious. Our rooms were clean, elegant (mayan esque), nice. Towel scultpure and chocolates at turndown time. With the help of the tequila my parents enjoyed the large pool and sideways rain.
Ansy by day four the rain stopped. The dive shop was never very responsive, even though it was perfectly safe to go diving. We approached them each day, 3 times. They acted as if we bothered them. Communication barrier?? So we choose another shop Deep Blue divers. Repeated shallow dives site. Santa Rosa garden 4times. We did 1 nice wall dive further south. The wall was truly beautiful. Hopefully OG has better service at the dive shop. Presidente Resort divers still favorite. No coral to see while snorkeling off the beach, but lots of cute little fish, eel, a puffer.
Lunching at the beachside restaraunt a most before your nap.