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“Twice is nice....” 4 of 5 stars
Review of Occidental Grand Cozumel

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Occidental Grand Cozumel
4.0 of 5 Resort (All-Inclusive)   |   Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico   |  
Hotel amenities
Ranked #25 of 58 hotels in Cozumel
Oklahoma City, Oklahoma
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Twice is nice....”
4 of 5 stars Reviewed September 23, 2013

Resort is nice, beach is nice, Alberto's beach bar is fantastic BUT the "time share folks" drove us a little nuts. You check in, then immediately get directed to a desk to "take a tour". I have been here before and have taken the tour. I was not interested then and I wasn't interested this time. I respect the fact that this is how they make commission, but they should have a way to mark if you have spent time at the resort before and have already taken the tour. I was told "play the game" and felt like I had to avoid the front area because the time share folks were always there. I was there to relax...no interest in time share. I love the resort, everyone works SO hard to accomodate, clean rooms, staff was amazing but twice was enough. I don't like feeling pressured while on vacation. Miguel and Francisco and always amazing...

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (615)
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English first
Baytown, Texas
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 17, 2013

Even the rain couldn't stop everyone from enjoying a wonderful experience at OC Grand. It was my first experience there on recommendation from my travel agent and Boy did He Do Good!! Great Food, wonderful service, the activities and special events, movies really made this trip a success, only problem was the 7 days were over way too fast. Problem was the time share/vacation share people giving away stuff or doing special deals in "cash only" deals. Rip offs in the making - as a solo traveler I really do not understand when I said NO, I meant NO, being hassled even day by the OC people in doing a sales type event got to be a pain, and I didn't like that at all!!!

Room Tip: If you have health problems, recommend ground floor rooms - stairs slippery when wet! Don't pa...
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  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 16, 2013

This was my second visit to the OC Grand and my sister's first -- and once again, it was so beautiful and relaxing. I would like to especially thank Miguel with First Club for his wonderful personality and the help he gave us every day. He made things so much easier for us with regard to reservations, car rental, etc. We were not bothered by the time share people, and my only real complaint is, once again, the hovering staff in the gift shop. I felt like I was being watched constantly when I went to the gift shop and it did not make for a leisurely shopping experience at all. I didn't like it last year and I definitely did not appreciate it this year. They need to relax their vigilance a little, lol.

The room was great, air condition worked perfectly, we had good beach drink service, and the food was pretty good (could get monotonous if you stay more than 5 days maybe). All the staff was very helpful.

We rented a car this time and went around the east side of the island and into town, which was well worth the money. The east side is so beautiful and different than we expected.

It rained some every day, but had plenty of sunshine to enjoy. We stayed mainly on the beach -- no problem getting chairs at all. Towels easily provided by the pool staff.

We did notice -- and this is no fault of the OC Grand --- that the majority of the other guests were not very friendly or outgoing. Some barely responded when we smiled and said hello. How can you be anything other than relaxed, friendly and happy when you're on vacation in such a beautiful spot?

I will definitely go back to OC Grand, and I'm sure my sister will too. Loved it! Very hard to get back into reality/work mode after being catered to for five days in paradise.

Room Tip: We stayed in Building 17 -- close to the pools, not that far from everything in general. First floo...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neosho
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 15, 2013

Now that we know what to expect, our next trip would be even better. The property is beautiful and the resort staff is very friendly. We just returned last night from a seven day stay and can't wait to go back. Since it was a low season, there weren't many other people there. We met several other groups or couples and became friends with several of them. The beach and pools hardly had anyone there, so we were always able to get seats and towels. The biggest surprise was the food and restaurant selection. We thought we could eat whenever we wanted, but found out that there are times when none of the restaurants were open. There was the buffet on the beach, the buffet at the front and then the two specialty restaurants. You had to read the flyer to determine which ones were open, some nights the buffet on the beach was it, others it was up front. We never made reservations for the specialty, but were able to walk right in. The dress code said no shirts for men, but some in our group went in shorts and was allowed. The buffet food was unusual, we had to try different things to find something we liked. Many days, I lived on French fries!! The alcoholic drinks flow very freely, and the staff at all if the bars are great to suggest different things to try. The first few days, the waiter came to the pool and the beach often to bring drinks, but after that we had to go to the bar ourselves. The disco was a lot of fun, especially on the karaoke night. We watched several of the evening shows, even tried out the salsa lesson. We especially loved the activity director, Suzanne! Considering there weren't many guests around to get activities going, Suzanne did an excellent job keeping everyone entertained! She rounded up people for horseshoes when my husband suggested it, got a fun game of beach volleyball going, and even made friendship bracelets with our group. She was super fun, and made the trip even better! The one drawback was the timeshare people...our travel agent warned us to avoid them, but upon our arrival at the resort we were greeted by Jaime, who was in a grand occidental shirt. He told us we had a welcome package for us after a brief tour of the grounds. Sounded like the hotel was going to show us around so we said ok. He asked for a ten dollar deposit that we would get back after the tour, so we did. He then handed us off to another guy that showed us the royal club side of things, the fancy rooms, the private pool and restaurant only for club members. We were told the tour would take 90 minutes, which turned into 2 and a half hours. The last straw was all of us in a room with other groups going over the pricing and learning why it's not a time share but a vacation club. We left, and were given a voucher for a percentage off an excursion or rental. Therest of our group stayed awhile longer, but were told we had their vouchers which we didn't. Jaime never returned the ten dollars, and instead gave a bottle of tequila to the guy that had paid the ten. When the guy asked for the ten back, Jaime said he had used it to buy him he tequila. It was very confusing that Jaime was not part of the hotel, since he had a desk there and was there most everyday. Now that we know what to expect, how the schedule works, and who to listen to, we would definitely return! I wish we could've stayed longer, 7 days was not enough time!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 14, 2013

We just spend labor day week at the Grand, it was our 12th stay and second this year having taken the grand kids diving in June. As always the staff is hard working and willing to help, the grounds are beautiful, the dive shop folks are special, the only weakness continues to be the food selection, it is very monotonous at the buffet, the same food, with little change. The look out is that I learned that the hotel plans to change from Dive Palancar and that will me a big mistake and will make me find a new hotel. They were at the Allegro and then the Grand and I keep going back for them, not the hotel as there are others available. Most people I dive with are repeaters, I have 132 dives there and a fellow I dove with has 87 just this year.
Hope the people in Spain at the Occidental headquarters don't make this mistake!

Room Tip: Stay on the upper floors, the first floor rooms flood when heavy rains fall!
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington
2 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 10, 2013

The property is large, and although none of the rooms have an ocean view, walking to the pools and the beach is very easy. The staff is always very friendly and scuba diving is close to perfect. I've been there three times and I am sure I'll be back.

Room Tip: Try to skip staying on the first flood. If it rains a lot you may get some flooding.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 9, 2013

This was our 7th visit to Occidental Grand Cozumel since 2005. We love it!! My husband loves the diving and I love relaxing on the beach and the spa. Erika (Spa Manager) is friendly and caring, and her massages are so very relaxing. She always makes sure that you are comfortable and her services are beneficial to you. She is fabulous!
We love the Grand Cozumel for its character/charm. The hotel staff and the Dive Shop staff are all very friendly and helpful. Can't wait to go back!

Room Tip: My opinion--If you like to sit on a balcony/patio to read or enjoy a drink I would ask for a 2nd or...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Occidental Grand Cozumel

Address: Km 16.6 Zona Hotelera Sur | Colonia El Cedral San Francisco Palancar, Cozumel 77600, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Cozumel
#8 Top resorts Hotel in Cozumel
#14 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Occidental Grand Cozumel 4*
Official Description (provided by the hotel):
Only the Caribbean’s most famous reef system could match the beauty and splendor of the Occidental Grand Cozumel, which is exactly why the two exist side-by-side. Located on Cozumel’s gorgeous San Francisco beach, just above the bottomless blue paradise of the Palancar Reef system, you’ll find an authentic-style state that delivers all the luxuries of a private oceanside hacienda. Gourmet dining, bright and airy rooms, nightly music and entertainment, daily sports and beach activities and an on-site spa and salon make the Occidental grand Cozumel the jewel of any Caribbean experience. ... more   less 
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Also Known As:
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Cozumel
Grand Cozumel
Grand Occidental Cozumel

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