We just got back from a one week stay here and from the beggining it was bad. Let me start off by letting you know we are frequent travelers (6 trips a year) and we have never had any complaints with any accomodations in the past. We frequently stay at the hyatt and mariott or similar. We also were traveling with another family, which made us 8 people combined.

We arrived at the hotel at about 11am to be told our rooms would not be ready until 1 pm. Because this is an all inclusive resort we figured we would just grab something to eat. No the buffet does not open until 1pm. This was a big problem the whole trip. The breakfast buffet closes at 10:30 and lunch starts at 1pm. Lunch closes at 3:30 and dinner starts at 6:30. You will find most of your vacation is spent trying to make to the buffet before it closes. Speaking of food. If you like you food over or undercooked. Dry and tastless. This is the place for you.
While everything looks wonderfull, We were actually comenting that golden coral had better food than this. The rooms are very nice and include a minimally stocked refrigerator. Three kids of soda and bottled water. restocked every two days. After unpacking I called the Front desk to ask about storage of our suitcases because of the lack of room in the closet. She said with a rude manner that I could Pay for the room next to mine and stoe the suitcases in there. When I asked her for her name she replied she was the manager of guest relations and told me to have a nice day as she hung up on me. Babysitting nightmare: We decided to get certified for diving. this required leaving our 2 kids ages 2 years, and 6 months in babysitting. When inquiring about a price the girl told us $10.00 an hour. We explained that we would be leaving the kids every day and would like to work out a set price. She replied she would have to speak with her suproviser. apon returning we found they did not know how to feed the 6 month old (they were putting baby food in her bottle) and they had no training whatsoever. Anyway to make along story short she kept checking supposedly with the front desk on what rate she could give us and on the last day of our stay, I went to the front desk manager to find out what was going on, and he let me know that they determine they own rates. We paid just about $500.00 for one weeks babysitting. In america daycare centers dont even make this much. The staff was pretty much rude to any Americans. This was felt by everybody at the resort. Just another american. The family we were with has always stayed at the Iberostar and they said its 100% better. Hope this helps anyone looking for good accomodations

We just returned from the best vacation ever. The Occ Grand is beautiful. The grounds are lush and well groomed. Our room was spectacular. We stayed in a Royal Club room (worth the upgrade) and our service was wonderful (especially room service). Our consierge was Ana and she made all arrangements for meals. She was so helpful to provide whatever we needed. We were pampered by all who worked at the resort.
The bartenders by the pool were friendly and kept us very hydrated. The dive shop at the resort was great. We had a dive master named Alex who was very attentive to our needs. We were able to see so much during our drift dives. The days went by too quickly...we are planning our return for next summer. This resort is fantastic, but it is the staff that makes it worth the trip. You will not regret this trip to paradise!!!

My wife, daughter(13), me and another family of 5 stayed here from
August 3rd to August 7th. We found the rooms and grounds to be
extremely clean and very well maintained. Additionally, the
rooms(deluxe) were quite large and the bathrooms and showers were
great. Most hotel showers are small with little water pressure but
these were large with tremendous pressure....very handy when trying to
wash off all the salt water.
The food was "good" for an all-inclusive package with lots of varieties and extended serving times. Experience Hint: don't go to any all inclusive resort expecting the food to be the highlight.....
The a/c in our rooms was exceptional (although some folks have complained here about the noise of the unit, it was a non issue for us... cold air in hot temperatures and super high humidities is MUCH more important).
The hotel is enclosed on either side with THICK jungle and tall barbed wire fencing. The entry is protected 24hrs by a staffed security gate and the beach is heavily patrolled by multiple security guards that keep out the street vendors trying to sell you stuff all the time. We felt more than secure letting our kids run around on there own( we did make them take the walkie-talkies).
We tried scuba diving for the first time by being introduced to it via a free class at the pool. Wow...everyone must try this! We went on and did two more dives in the ocean with the most professional instructor (ask for Katrina) and just loved it. The ocean dives were extra, $58.00, but they included everything you needed.
The service was ok but if you want super clean rooms with fresh flowers and decorations, special attention at the restaurants and double strong drinks then tipping is a MUST..even though it is supposed to be an all-inclusive, and believe me, it does make a difference.
We enjoyed our stay so much that we are going back again in two weeks to get our scuba certifications (just no kids this time)!! Cozumel is very addicting if you explore the water and the towns a litttle.
We are definitely staying here again when we return!

My wife, and I, plus our daughter and her family stayed at the Grand from 26 Jul - 2 Aug and could not have been treated nicer. The facilities were top notch and the senior staff knew their job. The "Fun Club" crew at the beachside pool did everything they could to keep everyone involved or if you just wanted to sit and sun, that was OK also. The serving staff was courtious without being overbearing and you could keep your drink glasses as full as you wanted. The food was varied and good and the special meals were superb. Give it a try, you can't go wrong!!