We just returned from a week stay at Plaza Cozumel. We were originally booked at the Hotel Flamingo and when we arrived-no room! So we moved over to the Plaza Cozumel. Our initial impression wasn't good. But we probably were in a bad mood because of our Flamingo problems. At the PC, the place was very clean, free beakfast, beautiful rooftop pool-bar-deck-the best secret in Cozumel! Staff were extremely polite and worked hard to please. They would do anything to help you. After a couple of days, the neighborhood vendors got to know us and helped us find parking and greeted us as friends. Don't go on the cook's 'brother's snorkling trip. The price changes at the boat. And I had some questions about how the desk clerk billed us. But I do recommend this place. You will settle in and be at home here in no time!