First of all - do not buy into their ALL-INCLUSIVE option. If you do, you'll be stuck with their only single restaurant "La Chopa" on-site (the pizza place is not counting), which serves less than average quality of food to say at least. What is alternative? For only $7 one way to the downtown area, you'll have the variety of so many great restaurants, that you'll run out of days in your vacation before you could explore all great places for dinner. And, if you stay like us in a 1-2 bedroom suite that had a small kitchen and refrigerator, you can get all you need for your breakfasts and lunches from a huge MEGA supermarket with their prices on many food items (ham, cheese, dairy, vegetables, fruits, etc...) of half of the prices we pay here, in US.
Now, if you care for snorkeling - do not waste your time on a local hotel beach. Rent yourself a car or get a taxi ride to a near Dzul-Ha reef beach (it's only a few miles away), while its Money Bar beach restaurant providing comfortably you with drinks and food. This is the best off-shore snorkeling place on the island! (they even have a snorkeling "map" on the wall of their bar to show you the route for the best snorkeling). And do not fall for some "cheap" snorkeling tours some beaches on the island would offer you (they range from $25 to $35 per person) - they will robb you off, because they will in fact take you to ... the same Dzul-Ha reef location with their boat, while you could have gotten yourself there for free.
Now, if you came to tan on a beach and thinking you can easily get to the water (without snorkeling gear) directly from the hotel beach - you will be disappointed. Their beach is very rocky and is not suitable for someone of age over 60 to get an easy access to the water. You'd have to go to other beaches on the island with sandy access to the water: Play de Mia and Mr. Sanches are one of them.
There are many good restaurants on the island. Our favorites are: "Casa Mission" and "Kinta" - great food, great service and good prices. Where can you get a big and juicy fillet mignon for only $16?
If you'd like to explore the island and take some other tours to the mainland, and if you came with more than two people - we'd recommend to spend 90 min of your time to hear their timeshare presention on order to get some good discounts on a rental car and tours. Be aware though, that a minimum rental car insurance you'll be required to pay per day is $14 which is on top of the regular rental car fees you'd negotiate with their rental car office.
We took a tour to Tulim and Xen-ha, which we liked.
As for the quality of rooms and the sleep quality - while rooms were spacious and have suitable beds with firm matresses and variety of pillows and we were generally satisfied with that, we can't say the same unfortunately about the sleeping quality. You'd be feeling like you're sleeping on the airfield while airjets are taking off all night. Their A/C units are so loud, you'd have to bring your own earbuds to get some rest at night. During our stay, we had to call twice their service people to wipe out the water leaking in our rooms due to their internal wall pipes leakage problems. That shows how old this hotel is.
So, in summary, while we enjoy the island of Cozumel and the snorkeling experience we came there for, we can't say the same about this resort, and therefore certainly we won't be coming back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Sir or Madame,
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We appreciate your letting us know about the inconveniences you had during your stay with us. We always appreciate our customers' reviews as they help us improve every day and provide even better service. We are in the process of purchasing new Air Conditioner units for the rooms, and general improvements to our Hotel, so we would be honored if you'd consider us for your next vacation.
Please be assured that we will work hard to correct those problems you found while staying with us.
Salvador Sánchez Meza
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.