I can tell you that this is the 2nd time that we stayed at El Cid and the service is even better then the last time.....we have had two great trips to this resort and I would highly recommend it to anyone, young or old. Everything from the staff, food, rooms and let’s not forget the view, yes the view is awesome! The rooms are very clean and well-appointed. The maid service was excellent. The restaurant offered a wide selection of food which was nicely presented. This is one of the few resorts where we have stayed where I, and my family, have not picked up any stomach aches.
i lost my wedding ring on the trip! the waiters and reception people helped me try to find it for the whole week i was there...extremely helpfull and dedicated staff.
I do recommend that if you go to Cozumel you check out the scuba diving.
Bottom line we will go again as long as they keep the service, staff and the hotel exactly the way it is.