We stayed at El Cid through out timeshare and brought friends with is who booked through Expedia. We both booked suite rooms with kitchens but were given hotel rooms as no suites were available. The room next to our had a kitchen and we were told the 4 of us could use that room after the guest checked out later in the day. The guest never checked out so we decided to wait until the next day to find rooms with a kitchen. During the first night we were there our air condioner died. A man came the next day to fix it but it needed a new compressor. After that they moved us to 2 suites on the first floor. The view was not as good but it was convenient to the beach and restaurant. The bath products were lovely.
We ate a few times at the restaurant and found the food there to be excellent. Luis (or Louis) was a wonderful waiter. We can't say enough about him. He was friendly and brought us drinks and food very quickly. The drinks were awesome. Excellent Margaritas!
During our stay our friend walked into a glass sliding door and injured his shoulder. We had to visit the Cozumel clinic and were quite impressed with the service.
This resort is not high class but is clean and friendly. A few negatives are the cruise ship people who monopolize the lounge chairs and beach and were quite loud. Also the resort should provide drinking water as we were only given 1 small (10-12 oz) bottle of water all week. The rest we bought at the grocery store.
All in all it was a great time and we enjoyed our stay.
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