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“Overall a good little hotel” 3 of 5 stars
Review of El Cid La Ceiba Beach Hotel

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El Cid La Ceiba Beach Hotel
3.5 of 5 Resort   |   Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico   |  
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Ranked #15 of 57 Hotels in Cozumel
Pennsylvania
Top Contributor
73 reviews 73 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
65 helpful votes 65 helpful votes
“Overall a good little hotel”
3 of 5 stars Reviewed January 12, 2009

We stayed at El Cid through out timeshare and brought friends with is who booked through Expedia. We both booked suite rooms with kitchens but were given hotel rooms as no suites were available. The room next to our had a kitchen and we were told the 4 of us could use that room after the guest checked out later in the day. The guest never checked out so we decided to wait until the next day to find rooms with a kitchen. During the first night we were there our air condioner died. A man came the next day to fix it but it needed a new compressor. After that they moved us to 2 suites on the first floor. The view was not as good but it was convenient to the beach and restaurant. The bath products were lovely.
We ate a few times at the restaurant and found the food there to be excellent. Luis (or Louis) was a wonderful waiter. We can't say enough about him. He was friendly and brought us drinks and food very quickly. The drinks were awesome. Excellent Margaritas!
During our stay our friend walked into a glass sliding door and injured his shoulder. We had to visit the Cozumel clinic and were quite impressed with the service.
This resort is not high class but is clean and friendly. A few negatives are the cruise ship people who monopolize the lounge chairs and beach and were quite loud. Also the resort should provide drinking water as we were only given 1 small (10-12 oz) bottle of water all week. The rest we bought at the grocery store.
All in all it was a great time and we enjoyed our stay.

  • Liked — The waiters
  • Disliked — Cruise shippers, no bottled water
  • Stayed January 2009, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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960 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Bowie, MD
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 1, 2009

My husband and I really enjoyed our visit at El Cid. In order of fairness, I will first share our good and then some irritating experiences.

The snorkeling from the resort was tremendous - WOW - I have never in my life seen so many different kinds of fishes! La Chopa served excellent food and drinks. Even though the menu was limited, we found it to be of the highest quality. The breakfast buffets were a great way to start the day and varied a bit each day. The wait staff was VERY attentive - Luis was awesome and Leonardo was the most wonderful bartender. His margaritas are the best we have ever experienced in Mexico. Smiles.

Cindy, our timeshare salesperson was understanding of our reason to not buy and was not pushy and irritating. We dreaded sitting thorough our presentation, but she made it enjoyable; however, Joe - the boss - was rude. I would recommend her to anyone who is interested in El Cid and Cozumel.

The resort had a wonderful private lagoon - BUT - it was closed for two separate days for special occasions. This was very irritating as it was a quiet spot to spend time relaxing and reading. Two of the downfalls of the resort are the fact that they "sell" day packages to the cruise ships who dominate the chairs, snorkeling equipment and the food. It seems that the every day patrons of the resort should be able to experience it without the crowding of the cruise passengers. Also, we have been to timeshare resorts before and never had to sign for things. El Cid requires you to sign for each and every time you order an item. It was annoying signing for bottled water, drinks & food. I could not understand the reason behind it since we had an all inclusive bracelet on at all times. We offer our sincere thanks and kudos to the food manager for running such a wonderful operation with his most attentive staff. Loved spending time with them! Overall wonderful experience.

  • Liked — snorkeling and food
  • Disliked — cruise ship passengers and signing for everything
  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salavatore, ge at El Cid La Ceiba Beach Hotel, responded to this review, January 7, 2009
Dear Madame,



On behalf of everyone who works here at El Cid La Ceiba, we would like to thank you for you comments. Our guests' comfort is our number one priority and we are very glad that you were happy here. We hope we can see you soon again so we can pamper you even more.

We are sorry you found the Cruise ship passengers irritating, but we have to cater to all our customers equally. Next time you're here, you can approach the front desk or any of the staff, and ask to have some lounge chairs reserved, we'd be more than happy to do so.

We're very honored that you chose El Cid to spend your vacations in, and we hope to see you again soon in your home away from home.



Kind regards,

Salvador Sanchez Meza

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 14, 2008

We just returned from a trip to Cozumel and stayed at our timeshare, El Cid La Ceiba. Scheduling our stay went well and we received the room we asked for. The room was very nice as it was a one bedroom apartment and the furnishings were updated and nice. The beds were a little hard and the rooms were without clocks which was somewhat annoying when you have reservations for certain events. There is only one restaurant on the property (dont do the all-inclusive, not worth the money unless you can drink your moneys worth). The restaurant serves good breakfast and lunch but dinner was a little less than desirable. If you charge your meals to your room make sure you keep track of what you spend (total for bill, total for tip, date and time). You do not get a receipt until you check out and our bill had over $150 worth of charges that were not ours and possibly more but we did not keep track. When we disputed them they took them off immediately. Be ready to leave a tip for everyone for everything! We go to all parts of Mexico all of the time so his trip was no surprise to us as it seems that all areas do the same thing. Just be a cautious consumer and know what you are paying for! Trip overall was good and would reccommend El Cid because it is a smaller resort where you do not get lost among hoards of tourists. It is on the ocean and the dive shop was extremely accomodating. Not many people go out at a time and you pretty much have a dive boat to yourself. Not a cattle-call type dive operation and dive masters are very patient and informative.

  • Liked — Small and not as busy as the larger resorts
  • Stayed December 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salavatore, general manager at El Cid La Ceiba Beach Hotel, responded to this review, January 7, 2009
Dear Sir or Madam,

We would like to thank you for your kind words, they mean the world to everyone who works here at El Cid. Your satisfaction and enjoyment are our number one priorities, and we're glad we were able to fulfill those.

I will be sure to show this comment to our Dive Shop staff, which I'm sure they'll appreciate enormously as well.

We hope to see you again very soon, to let us pamper you as you deserve.

Thank you again for your kind words,



Warm regards,

Salvador Sanchez Meza

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billings, MT
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 16, 2008

We went to spend the day at this property when our cruise ship docked in port. What a wonderful facility. We took advantage of the spa. We had the best massage ever. I had never had a massage outside by the ocean. What a wonderful experience. We also ate lunch at the restaurant. We had wonderful service and such good food. The staff is so friendly and wanting to make one's stay very pleasant.

  • Liked — SPA
  • Disliked — can't think of anything
  • Stayed November 2008, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salavatore, general manager at El Cid La Ceiba Beach Hotel, responded to this review, November 24, 2008
Dear Sir or Madam,



We are so pleased by your comment, and so happy that you enjoyed your day at out Hotel. Hopefully, next time you come you'll stay with us so we can pamper you even more. We will be waiting with open arms!

On behalf of El Cid la Ceiba, thank you again for your kind words.



Sincerely,

Salvador Sanchez Meza

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
1 review
5 of 5 stars Reviewed November 10, 2008

My family stayed at El Cid at the end of October 2008. We could not have had a better experience. From the moment that we checked in and had a delicious welcome drink, to the sad moment when we checked out, we were treated as family!
The rooms were clean and well stocked- the balcony offered gorgeous views of the resort and ocean.
The property was well cared for and was beautiful to walk around, I especially loved the tide pool. The snorkeling was the best I have ever done.
The food was delicious and every attempt was made by the staff to meet our needs. The staff was so freindly and helpful.
We had a lot of fun, and it was relaxing for my whole family.
We cannot wait to come back as soon as we can!

  • Stayed October 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salavatore, general manager at El Cid La Ceiba Beach Hotel, responded to this review, November 20, 2008
Dear Madam,

We cannot begin to tell you how much it means to us that you took the time to write such a wonderful review for us. Everyone here at El Cid la Ceiba is always very pleased when we achieve our number one priority, and that is to make sure that our guests are happy and enjoying their experience.

We hope to see you and your family again very soon, in your home away from home.



Regards,

Salvador Sanchez Meza

General Manager
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Texas
1 review
5 of 5 stars Reviewed November 3, 2008

Ohhhhhhh this place was FAB!!! an all inclusive resort with marvelous service, internet access, gorgeous views and access to the water, and the food...ohhhh...it was wonderful!! We enjoyed our time down in Cozumel mainly because of the accomodations at El Cid! It is sooo peaceful to head on up to our room after a nice dive, order room service and sit on our balcony and enjoy the gorgeous view of the Carribean!!

I would recomment El Cid Cozumel to all of my friends! As a matter of fact, we are getting friends together to go back and take advantage of their wonderful dive packages!!

we just can't wait to go back!!

  • Liked — the best service
  • Disliked — i missed my waterbed!!
  • Stayed October 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salavatore, general manager at El Cid La Ceiba Beach Hotel, responded to this review, November 20, 2008
Dear Sir or Madam,



We are so pleased by your comment, and so happy that you enjoyed your day at out Hotel. Hopefully, next time you come you'll stay with us so we can pamper you even more. We will be waiting with open arms!

On behalf of El Cid la Ceiba, thank you again for your kind words.



Sincerely,

Salvador Sanchez Meza

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Milford, NJ
2 reviews
5 of 5 stars Reviewed October 30, 2008

I just returned from El Cid La Ceiba with my family and we had the greatest time there. The hotel was superb, the staff was very friendly and helpful, and the general manager, Salvatore, was extremely helpful and a very nice guy. The food at the restaurant was delicious and the wait staff was great. The rooms were very clean and comfortable with balconies looking out over the ocean.

As for the activities, the snorkeling was the best I've ever done. Some friends went diving and said that it was amazing. My kids loved the swimming pool and snorkeling as well. We also took a trip to Dolphin Discovery, which is only a 10 minute drive. There, we were able to swim with dolphins. That was my wife's life-long dream. I have to say that it was nothing short of magical. We have a dvd of our experience there and we'll be watching it often. Also, not far from the hotel, is a park that offers zip-line rides. It is the most fun I've ever had.

I will return for my next vacation and probably many times after that.

  • Liked — Everything was top notch
  • Disliked — nothing
  • Stayed October 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salavatore, general manager at El Cid La Ceiba Beach Hotel, responded to this review, November 20, 2008
Dear Sir,



Thank you so much for your beautiful words. We are so glad that we could help build wonderful memories for you and your family. We hope to see you again very soon, so we can pamper you as you deserve.

Remember that we will always welcome you with open arms, since this is your home away from home.



Warm regards,

Salvador Sanchez Meza

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

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