My husband and I really enjoyed our visit at El Cid. In order of fairness, I will first share our good and then some irritating experiences.

The snorkeling from the resort was tremendous - WOW - I have never in my life seen so many different kinds of fishes! La Chopa served excellent food and drinks. Even though the menu was limited, we found it to be of the highest quality. The breakfast buffets were a great way to start the day and varied a bit each day. The wait staff was VERY attentive - Luis was awesome and Leonardo was the most wonderful bartender. His margaritas are the best we have ever experienced in Mexico. Smiles.

Cindy, our timeshare salesperson was understanding of our reason to not buy and was not pushy and irritating. We dreaded sitting thorough our presentation, but she made it enjoyable; however, Joe - the boss - was rude. I would recommend her to anyone who is interested in El Cid and Cozumel.

The resort had a wonderful private lagoon - BUT - it was closed for two separate days for special occasions. This was very irritating as it was a quiet spot to spend time relaxing and reading. Two of the downfalls of the resort are the fact that they "sell" day packages to the cruise ships who dominate the chairs, snorkeling equipment and the food. It seems that the every day patrons of the resort should be able to experience it without the crowding of the cruise passengers. Also, we have been to timeshare resorts before and never had to sign for things. El Cid requires you to sign for each and every time you order an item. It was annoying signing for bottled water, drinks & food. I could not understand the reason behind it since we had an all inclusive bracelet on at all times. We offer our sincere thanks and kudos to the food manager for running such a wonderful operation with his most attentive staff. Loved spending time with them! Overall wonderful experience.

We just returned from a trip to Cozumel and stayed at our timeshare, El Cid La Ceiba. Scheduling our stay went well and we received the room we asked for. The room was very nice as it was a one bedroom apartment and the furnishings were updated and nice. The beds were a little hard and the rooms were without clocks which was somewhat annoying when you have reservations for certain events. There is only one restaurant on the property (dont do the all-inclusive, not worth the money unless you can drink your moneys worth). The restaurant serves good breakfast and lunch but dinner was a little less than desirable. If you charge your meals to your room make sure you keep track of what you spend (total for bill, total for tip, date and time). You do not get a receipt until you check out and our bill had over $150 worth of charges that were not ours and possibly more but we did not keep track. When we disputed them they took them off immediately. Be ready to leave a tip for everyone for everything! We go to all parts of Mexico all of the time so his trip was no surprise to us as it seems that all areas do the same thing. Just be a cautious consumer and know what you are paying for! Trip overall was good and would reccommend El Cid because it is a smaller resort where you do not get lost among hoards of tourists. It is on the ocean and the dive shop was extremely accomodating. Not many people go out at a time and you pretty much have a dive boat to yourself. Not a cattle-call type dive operation and dive masters are very patient and informative.

We went to spend the day at this property when our cruise ship docked in port. What a wonderful facility. We took advantage of the spa. We had the best massage ever. I had never had a massage outside by the ocean. What a wonderful experience. We also ate lunch at the restaurant. We had wonderful service and such good food. The staff is so friendly and wanting to make one's stay very pleasant.

My family stayed at El Cid at the end of October 2008. We could not have had a better experience. From the moment that we checked in and had a delicious welcome drink, to the sad moment when we checked out, we were treated as family!
The rooms were clean and well stocked- the balcony offered gorgeous views of the resort and ocean.
The property was well cared for and was beautiful to walk around, I especially loved the tide pool. The snorkeling was the best I have ever done.
The food was delicious and every attempt was made by the staff to meet our needs. The staff was so freindly and helpful.
We had a lot of fun, and it was relaxing for my whole family.
We cannot wait to come back as soon as we can!