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El Cid La Ceiba Beach Hotel: Traveler Reviews


El Cid La Ceiba Beach Hotel
Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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Traveler Reviews

80% Recommend
4.0 of 5 stars 207 reviews
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[ Date ] [ Rating ]
Wonderful place to stay!

El Cid La Ceiba Beach Hotel

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5 of 5 stars
chrissi199 1 contribution
NJ
Nov 10, 2008 | Trip type: Family

My family stayed at El Cid at the end of October 2008. We could not have had a better experience. From the moment that we checked in and had a delicious welcome drink, to the sad moment when we checked out, we were treated as family!
The rooms were clean and well stocked- the balcony offered gorgeous views of the resort and ocean.
The property was well cared for and was beautiful to walk around, I especially loved the tide pool. The snorkeling was the best I have ever done.
The food was delicious and every attempt was made by the staff to meet our needs. The staff was so freindly and helpful.
We had a lot of fun, and it was relaxing for my whole family.
We cannot wait to come back as soon as we can!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since November 10, 2008
  • Would you recommend this hotel to a friend? Yes
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Salavatore, general manager
(Management representative)
Nov 20, 2008
Dear Madam,

We cannot begin to tell you how much it means to us that you took the time to write such a wonderful review for us. Everyone here at El Cid la Ceiba is always very pleased when we achieve our number one priority, and that is to make sure that our guests are happy and enjoying their experience.

We hope to see you and your family again very soon, in your home away from home.



Regards,

Salvador Sanchez Meza

General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $184 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
THE BEST PLACE in the Caribbean!!!!

El Cid La Ceiba Beach Hotel

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5 of 5 stars
sallykeller814 4 contributions
Texas
Nov 3, 2008 | Trip type: Family

Ohhhhhhh this place was FAB!!! an all inclusive resort with marvelous service, internet access, gorgeous views and access to the water, and the food...ohhhh...it was wonderful!! We enjoyed our time down in Cozumel mainly because of the accomodations at El Cid! It is sooo peaceful to head on up to our room after a nice dive, order room service and sit on our balcony and enjoy the gorgeous view of the Carribean!!

I would recomment El Cid Cozumel to all of my friends! As a matter of fact, we are getting friends together to go back and take advantage of their wonderful dive packages!!

we just can't wait to go back!!

  • Liked — the best service
  • Disliked — i missed my waterbed!!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since November 03, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Salavatore, general manager
(Management representative)
Nov 20, 2008
Dear Sir or Madam,



We are so pleased by your comment, and so happy that you enjoyed your day at out Hotel. Hopefully, next time you come you'll stay with us so we can pamper you even more. We will be waiting with open arms!

On behalf of El Cid la Ceiba, thank you again for your kind words.



Sincerely,

Salvador Sanchez Meza

General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates ABS:HotelCheckRates-d249889?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $184 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Best Vacation Ever

El Cid La Ceiba Beach Hotel

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5 of 5 stars
gscott69 4 contributions
West Milford, NJ
Oct 30, 2008 | Trip type: Family

I just returned from El Cid La Ceiba with my family and we had the greatest time there. The hotel was superb, the staff was very friendly and helpful, and the general manager, Salvatore, was extremely helpful and a very nice guy. The food at the restaurant was delicious and the wait staff was great. The rooms were very clean and comfortable with balconies looking out over the ocean.

As for the activities, the snorkeling was the best I've ever done. Some friends went diving and said that it was amazing. My kids loved the swimming pool and snorkeling as well. We also took a trip to Dolphin Discovery, which is only a 10 minute drive. There, we were able to swim with dolphins. That was my wife's life-long dream. I have to say that it was nothing short of magical. We have a dvd of our experience there and we'll be watching it often. Also, not far from the hotel, is a park that offers zip-line rides. It is the most fun I've ever had.

I will return for my next vacation and probably many times after that.

  • Liked — Everything was top notch
  • Disliked — nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since October 30, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Salavatore, general manager
(Management representative)
Nov 20, 2008
Dear Sir,



Thank you so much for your beautiful words. We are so glad that we could help build wonderful memories for you and your family. We hope to see you again very soon, so we can pamper you as you deserve.

Remember that we will always welcome you with open arms, since this is your home away from home.



Warm regards,

Salvador Sanchez Meza

General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates ABS:HotelCheckRates-d249889?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $184 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Rainy season in Cozumel

El Cid La Ceiba Beach Hotel

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4 of 5 stars
dmscuba27 13 contributions
Exeter, Ca
Oct 27, 2008 | Trip type: Friends getaway
1/1 found this review helpful

Having visited Cozumel two times in March, it didn't occur to us that we would be arriving during the rainy season! And rain it did, most of the ten days of our visit. However, it was a warm rain and we usually saw the sun sometime during the day.

We checked with La Ceiba the night before our move there and they offered to store our luggage and wet dive gear. When we arrived at 11 with our luggage we were surprised with a room waiting for us. We were placed in the tower, eighth floor. Everyone at check in is friendly and helpful and this continued during our stay.

It appears that after the hurricane the hotel rebuild, using the original footprint, converting to timeshare lockout units. We traded a 2 bedroom on Maui and were pleased with the equity of the trade. We had the last 3 rooms in the old hallway, separated by a keyed door. Opening the door we were in a hall with 3 doors leading off. The first was a studio unit with a Murphy bed. The second room is a master with the largest bath and a king bed. The third is the largest room with 2 queen beds. All rooms have a balcony, unfortunately, they are not joined. Each room will open with your key card.

There is comfortable living room furniture, just like the website shows. The four of us took advantage of the extra bath when we arrived back from diving. The kitchen is only partial, 2 electric burners, no oven, not counter space, and no storage. We stored our pantry items in the closet and used the large cutting board placed on the table as our prep surface. Otherwise all the furnishings are very nice.

Our maid, Laura, left us towel animals each day. She carefully cleaned and tidied all the rooms, leaving them as perfect as possible with all our stuff in the way. In the evening, we had turn down with flowers left on our beds.

We found the cruise ships to be great entertainment. Also, the Trans Caribe transport ship is amazing. We watched docking as we drank our morning coffee. We even had the treat of a missed docking, with the ship having to go back to sea ad complete a 360 to return. We planned our evening so that we saw the ships leave, then off to dinner.

We didn't use the resort dive operator, we booked our own. We were picked up at the pier and allowed to use the rinse tanks. The divemaster would joke with us in the morning while we waited for pick up. The dive shop always had resort beach towels ready for us upon return. We ate at the restaurant for 3 breakfast and one dinner. We enjoyed the breakfast more than dinners. Being from California, we enjoy salsa, chiles, and beans with our breakfasts. The fruit plate is great as are the french toast, and yogurt/granola offerings. Service was great.

We rented a car and the La Ceiba has limited parking space. This wasn't a problem tho, a security person was always there to find us a spot or help us back out of a tight spot. A car really isn't necessary, taxi fare for 4 to downtown is $6. We stayed further out at the beginning of our visit and did a few trips to the grocery store, too.

The beach is crowded when the ships are in. We had difficulty finding lounges in the shade while they were there, so often choose to stay on our balcony, (Sunday was the only non-ship day.) The steps from the beach into the water are slick and aqua shoes are a good idea. There is a beach entry on the south side of the restaurant. We found a variety of fish in the swim area. The old cement pier and the old anchor are good viewing spots. I'm a sweet treat for sand fleas and they did find me. I got 7 bites our last day but the other 3 didn't. I didn't spend any other time at the beach. The pier is complete and lighted at night.

We found La Ceiba employees helpful, kind, attentive, and very tolerant of our attempts at Spanish. The rooms are top notch. So even with the shortcomings, it is still a very nice place to stay.

  • Liked — location, views, cleaniless
  • Disliked — small kitchen
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay October 2008
  • Visit was for Other
  • Traveled with Friends
  • Age group 50-64
  • Member since April 27, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Salavatore, General Manager
(Management representative)
Nov 1, 2008
Dear Sir or Madam:



We are so thankful for your kind words and very pleased that you found El Cid to your liking. We appreciate the time you took to write such a complete report, since customer satisfaction is our number one priority. We hope to see you again very soon, and let us offer you our own Dive Shop which we are sure you'll find meets the expectations of our guests.



Thank you again for your patronage, we will be waiting for you with open arms.



Sincerely,

Salvador Sanchez Meza

General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates ABS:HotelCheckRates-d249889?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $184 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Vacation Spot

El Cid La Ceiba Beach Hotel

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5 of 5 stars
HappyLV 1 contribution
Las Vegas
Oct 21, 2008 | Trip type: Friends getaway

I visited Cozumel for the first time with a friend who has just spent her 5th visit at this hotel. The hotel is full service, is located on the water. You can snorkle, scuba, etc. It has a restaurant that is top notch. You can buy all inclusive options, which definitely is a plus.

The great thing about this place in addition to good food and beautiful surroundings, is the staff. The hotel has about 80 rooms and staff really takes care of you.

I recommend this hotel and if I visit Cozumel again, this is where I will be staying. I found it interesting as well that there were other repeat guests at this facility.

  • Liked — Friendly facility
  • Disliked — Nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay October 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 50-64
  • Member since October 21, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from Salavatore, General Manager
(Management representative)
Nov 1, 2008
Dear Madam:

We are so glad that you liked the El Cid as much as your friend! We hope that soon we can welcome you back for your second visit very soon! Remember El Cid will always be your home away from home.



Thank you for the encouragement your kind words give us, everybody who works at El Cid thanks you and wishes you return soon.



Sincerely,

Salvador Sanchez Meza

General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates ABS:HotelCheckRates-d249889?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $184 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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El Cid La Ceiba Beach Hotel Also Known As

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico