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“Wonderful, attentive staff” 4 of 5 stars
Review of El Cid La Ceiba Beach Hotel

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El Cid La Ceiba Beach Hotel
3.5 of 5 Resort   |   Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico   |  
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Ranked #14 of 58 hotels in Cozumel
Charles Town, West Virginia, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Wonderful, attentive staff”
4 of 5 stars Reviewed July 18, 2013

Specatular views, great snorkeling and diving. The wait staff are at beck and call. The maids did an excellent job on the rooms. Watched the most amazing sunset in my life here. Would NOT recommend making purchases at the convenience store attached to the hotel. Go across the street so you aren't ripped off.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review, July 19, 2013
Dear Guest:
I want to express my thanks for choosing El Cid la Ceiba, for your vacations and for your kind words and encouragement… . Our goal is to our provide you not only a wonderful and enjoyable stay, also an unforgettable one.
Hoping to welcome you with another amazing vacations.
Warmest Regards,
Andrés Maillard.
GM
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 14, 2013

I stayed for only a few days at El Cid, but had nothing but great experiences there. The staff was very friendly and helpful as well as bilingual. The entire hotel was very clean and taken care of. My room was refreshed very well - the staff even left cute towel creations when I needed new ones! There are taxis that wait right outside the lobby, so if you need to quickly get to the center of town it's very easy.

The pool and hot tub are nice, and the little beach area was full of chairs, shade, and hammocks! The sand doesn't go to the ocean, so it's not a true beach, but there are stairs leading to the ocean so you can swim. There's also a dock with lights that look beautiful at night.

I felt very safe traveling alone there - there are safes in each room and a key is provided.

Highly recommended!

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review, July 18, 2013
Dear Guest,

We really appreciate every single word you have wrote on your comments. We are pleased that you enjoyed your room, the hotel beach and the friendliness of our staff.
Thank you very much for it and hopefully, we can have you back very soon for another great experience at this your house in the Mexican Caribbean.


Warmest regards,
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Universal City
Top Contributor
52 reviews 52 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 8, 2013

I have stayed at this hotel several times and plan on staying there in the future. My only complaint is the tv channels do not include ESPN. Yes, I know not to stay in the room but I enjoy seeing tennis and was planning on seeing Wimbledon in the early morning hours while enjoying my breakfast room service. The restaurant overlooks the ocean and its fun to watch the cruise ships dock. The food is very good and the service was good too. Everyone friendly and helpful. The room clean and has refrigerator and micro and coffee pot. The beds are comfortable and the balcony gives you view of ocean. FYI the All Pro Tours meets there.in front for the Jeep tour, Segway tour, etc.

Room Tip: Everytime I have stayed I have stayed in different rooms and all where very clean, had a view of the...
See more room tips
  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review, July 10, 2013
Thank you very much for taking the time to write your review in Tripadvisor.
Your comments are very helpful to us to continue improving our service.
Hoping to get the opportunity to serve you again in the near future.

Cordially
Andrés Maillard.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 7, 2013 via mobile

I needed to get out for a week, scuba diving, and found a good deal on El Cid, Cozumel.
The deal was an all-inclusive package that comes with the obligatory plastic bracelet you have to wear.
In July the hotel was not very busy and only a few people were on all-inclusive ... so it was sometimes rather empty during the meals.
I had requested a room close to the dive shop and got the perfect room for that purpose. Great customer service!
The rooms in the lower building come with full kitchenette but are a bit dated... But since I wanted the more convenient location, that was fine with me.
The bed was comfortable and the AC strong enough to counter the 90 degrees outside. It didn't get the humidity under control though. So clothes would not dry - ever!
Pretty much the same outside with close to 100% humidity in July and regular thunderstorms and showers.
The house reef with its plane wreck and plenty of fish is great for snorkeling and diving.
There's a pool but it's not big enough to swim. Not necessary though since there's hardly any surf and you can swim in the ocean
As many others pointed out, the cruise ships land right in front if the hotel which can be quite a spectacle.
Only thing I didn't like about that is that the staff seemed to care more about the well-being of the cruise ship passengers than the hotel guest...
Still overall a good vacation.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review, July 10, 2013
Dear Guest,
Thank you so much for your wonderful comments on this page. We totally appreciate your kind comments. It’s great to see you liked our dive shop , rooms and facilities. Thank you for pointing out the service received from our staff.
We are looking forward to welcoming you back very soon.
Cordially,
Andrés Maillard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seneca SC
Top Contributor
73 reviews 73 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 5, 2013

We just returned from Cozumel where we spent a week at El Cid. Our room was tastefully appointed and the constant attention provided by the staff was outstanding. One of the problems we encountered was the mosquitos, so take some mosquito spray. The food was great in the dining room and we look forward to returning.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review, July 10, 2013
Dear Guest,

I would like to thank you for your positive comments regarding your recent stay at our property. I am happy to see that the friendly staff , the food and our hospitality were exactly what you needed for your trip.

We hope to welcome you back to stay with us in the future.

Cordially,
Andrés Maillard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sugar Hill, Georgia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 2, 2013

We spent the week of June 15 at El Cid & what a great choice! Our flight arrived late, but Daniel was waiting at the airport, transportation to El Cid was easy, check-in was a breeze, greatly appreciated the welcome drinks after a long day dealing with airport and delay. Our room was not in the tower section but it was a one bedroom deluxe and more than spacious for the 2 of us. At first it was a slight disappointment not to have one of the tower rooms high up, but after a few days, loved the location, had a great view, we were on the 2nd floor and it was an easy walk to the beach and pool. Didn't have to always use the elevator. We had one patio off the living area & one balcony/patio off the master bedroom. Everything worked great in our room, esp. loved walking in to a cool room after the hot days in Coz. Maid service was excellent - every night we had a "towel animal" on our bed and the room was spotless. We didn't purchase the all inclusive plan, but did have dinner at the restaurant one evening & it was very good. Snorkeling was awesome. Have been to some beach hotels that have a very small roped off area for snorkeling, but not at El Cid. We have our own snorkeling gear so we could go anytime & took advantage of it. Resort is in a good location; we walked to the Puerta Maya pier a couple times when the cruise ships were in. Walked to Ernesto's for dinner; a short distance away and even walked to Mega one night, but it is 3 miles away. Took our time & enjoyed the scenery along the way and took a taxi back for $7. Rented a car one day & Anna at El Cid was very helpful with this. Didn't get a chance to meet David, at Prontatours with El Cid but wanted to thank him for promplty returning our emails when we had questions before our arrival. Wifi worked great. We really had a great stay and would definitely return - at least we hope to some day

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, Gerente at El Cid La Ceiba Beach Hotel, responded to this review, July 3, 2013
Dear Guest,
On behalf of El Cid La Ceiba Beach HoteI we really appreciate and enjoyed your feedback about your staying.
It´s good to know that you found our services and facilities to be so great we always try to keep everything in order .
Hoping to welcome you back soon with arms wide open ”

Cordially
Andres Maillard
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New Caney, Texas, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 2, 2013

The accommodations here were average, we had a one bedroom suite and the master bed was harder than I prefer. The shower had wonderful water pressure, however, it leaked quite a bit no matter how I tried to prevent it. The extra large tub was nice!

Kitchenette was very useful. Pool was nice, beach area nice as well. Dock was convenient for diving (we were picked up and dropped off by another dive shop).

Food was quite expensive if you were not on the all inclusive plan. Not worth eating there, there are too many other local restaurants with better food at lower prices. Mixed drinks were weak for the price you pay.

I did not use the spa, my boys used the gym and said it could have been bigger. They could not get the treadmill to work so not sure what was up with that.

The staff was very nice, friendly and always helpful. I would stay there again, mostly for the location. It is near the cruise docks so plenty of shopping. We ate downtown for the most part...but don't dismiss a small place named Ernesto's right down the road towards town...great food LOW prices for breakfast, lunch or dinner!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Official Description (provided by the hotel):
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

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