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“Love El Cid...” 5 of 5 stars
Review of El Cid La Ceiba Beach Hotel

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El Cid La Ceiba Beach Hotel
3.5 of 5 Resort   |   Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico   |  
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Ranked #16 of 57 Hotels in Cozumel
Winston-Salem, NC
Senior Contributor
47 reviews 47 reviews
25 hotel reviews
Reviews in 32 cities Reviews in 32 cities
30 helpful votes 30 helpful votes
“Love El Cid...”
5 of 5 stars Reviewed April 13, 2013

OK, so we've only been here twice as day trip cruisers, but I love the place. You can have an easy 5 minute walk from port (you can see the hotel from port, no problem). Then, we paid $17 each to get in and use all ameneties, and with that you get a $10 voucher towards food and drinks.

We had a few drinks each and they were really good. Bar service was great, they are very appreciative of any and all tips (i think because it is mostly an all inclusive place). They have a pool and swim up bar, chairs on the sand with lots of shade and hammocks. The wife and I stayed on a hammock all day and rested in the shade. They will bring you drinks there as well. They have plenty of sand, a great view of the crystal blue water (and the huge cruise ships are right in front of you - interesting to look at!), but not a real beach, if thats your thing or what your kid enjoys (its like a drop off into the water).

I've never been in a room here, but all the workers seem really good. In fact, we may fly to Coz and stay here in the future just because we really loved it on our two day trips.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review, April 15, 2013
Dear visitors,

Thank you very much for you wonderful review and we are so glad to read that you had a great and lovely time at our resort.

we will be more than happy to host you here at our resort , very soon.

Cordially
Andrés Maillard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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910 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 12, 2013 via mobile

Check-in: Fast & Friendly

Room: One bedroom suite w/ Murphy bed. Large shower, 3 sinks, 1 soak tub, microwave, mini fridge and burners. Two balconies with chairs

Pool: Small. Great color display & water feature at night.

All-inclusive: Worth every penny if traveling with a family. You must sign every food/drink bill. They write your wristband number on each bill.

Main Restaurant: Good appetizers and main courses. Attentive waiters. Deserts were not good. Chocolate cake and Apple pie sucked. Closes at 10:30pm

Bar: Fruit Punch and frozen drinks are the best.

Room Service: ends at 10:30pm

Atmosphere: Relaxing. Older crowd with grandchildren. Many beach chairs were available.

Location: At the end of the Cozumel strip. Across the street from Park Royal.

Transportation: Taxi to the airport was $17 usd per car. Shuttle from the airport was $38 usd for 4 people. The airport charges a surcharge. You can't leave in a taxi.

Overall Good Value

  • Stayed April 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review, April 15, 2013
Dear Guest:
Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate your the time to tell us what a positive experience you had!!!
We sincerely appreciate your recognition and we look forward to welcome you back very soon.
Sincerely Yours,
Andrès Maillard
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Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 10, 2013 via mobile

Our stay started off rocky. We arrive and check into a room that was NOT what we booked. One studio hotel room can not be passed off as a deluxe suite. There also was a miscommunication with our package. We were told we would have $600 resort credit to go toward food/drinks or Scuba or even the Spa. When we arrived it was a coupon book with discounts to those places.
We were extremely disappointed after two days with two teenagers and my husband packed into that tiny room we PAID to upgrade to a nicer room. The rooms in the tower are very nice.
The manager was the only staff that seemed to work with us. The front desk ladies were not welcoming nor helpful.
Don't get me wrong... We had a wonderful trip and even the miscommunications didn't ruin our vacation. Sometimes you just have to roll with things to keep the right attitude.
Thank you el CID for allowing us to visit Cozumel for the first time and fall in love with it! We will be back, and I will recommend your resort to others, but I will not false advertise to get them to go to your resort.
I would definitely Stay in a tower room again.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review, April 15, 2013
Dear Guest,

I am delighted to hear that you had such an enjoyable stay here with us and we are always open to do the best to have happy guest, I’m glad our staff was able to help you guys in your time of need.

On reference of the coupon credits Thank you to bring it into my attention, we will reforce this part in order to have more clearly.


Thank you for your time writing this review and hoping to welcome back you very soon.

Cordially Yours
Andrés Maillard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
180 reviews 180 reviews
49 hotel reviews
Reviews in 66 cities Reviews in 66 cities
82 helpful votes 82 helpful votes
1 of 5 stars Reviewed April 8, 2013

First - have stayed at this hotel over the decades, the last being May 2012; time to return to the island. In the past six months we have been diving in St. Lucia, St. Maarten and Dominica - Cozumel is still one of the best.
Second - booked trip on Expedia today. Was thinking Cozumel Palace, but El Cid La Ceiba had a $600 resort credit "coupons to be used on spa treatments, car rental, dive shop, restaurant, tours and more" as stated word for word. No brainer, we would use it on diving with the resort and maybe upgrading the room.
Third - the bait and switch. Once I booked it with my American Express card, a link popped up to click to print the $600 USD Resort Credit Coupon Book - and I did.
It read - "-$15 USD credit towards a 'SCUBA DIVING TRIP"
Other coupons were $50 credit for a three day rental car; $20 credit for a zipline; $5 credit for a Mexican food platter etc....
We would not use the zipline; would want a car for one day to go to other side and I can go on and on.
BOTTOM LINE - this is 100 percent misleading and I feel El Cid is far better than this fro the service I have received over the many years.
Patricia at the main office for El Cid is not that interested in assisting with this misleading clause...and I am on the phone canceling my entire reservation as I type.
Patricia may feel they have great success with the resort credit but not in this case.
DO NOT MISLEAD THE CUSTOMERS as we have a choice in where we spend our money on the island of Cozumel.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fortson, Georgia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 8, 2013

Booked through resortforaday.com day pass while on a cruise. It was fine overall. You can walk to it from the pier and get free drinks and food. The pool is average, but they have a swimup hottub to the bar. The beach is ok too with comfortable seats. The snorkeling is not that great. You are basiucally still at the pier so the ships are all right there by you. I think the other local beaches are the better deal if you want pool and beach for a day

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review, April 9, 2013
Dear Visitors,
Thank you very much for your review and for spent this day in our property.
We hope to serve you again in another opportunity and thank you again for your review and for choosing El Cid Resorts.
Sincerely
Andrés Maillard.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belton
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 8, 2013

We joined The El Cid Vacation Club a number of years ago and have thoroughly enjoyed being members. I will receive no perks or rewards for giving a good to great review for them, so please do not think I am trying to sell you anything. (That said, should you choose to go there as part of a sales promo, you will still have a great time; they are quite gracious when guests decline to purchase plans and the tour is brief and takes only a short time from your visit.) Cozumel is known for diving and there is an onsite facility and area to snorkel, with boat tours/equipment available. The hotel is located right on the water, with a man-made beach, large pool and hot tub. The older part of the facility shows a little wear, but is immaculately kept. Every El Cid facility we have visited seems to have very high standards for the staff they hire; over the years, we have had the same servers. New hires are often family members of the original staff. At any rate, it is a warm and friendly atmosphere. The guided tours are good ones, as well. The guides are well-trained, the vans are comfortable, and the prices are relatively reasonable. Concierge sometimes offers special rates! Re. all-inclusive versus dining out, at this location you can do either because there are always taxis available to go exploring and there is food within walking distance. We enjoy breakfast on the water, so we have found that the all-inclusive plan is a better deal for us, ordering from their menu or enjoying freshly-made omelets from the bar. I could go on and on, but I think you should go visit this treasure! But, (I feel compelled to point this out) if you are expecting an Atlantis-type resort, you should consider one of the chains represented in Cozumel. PS: Try to rent a car and drive outside of the tourist area! The drive around the island is fantastic, no matter where you stay!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review, April 9, 2013
Dear Guest:

On behalf of all the staff of Hotel El Cid La Ceiba Resort I wish to thank you for your great review and for your preference.
We are so glad that you had a nice vacation with us and enjoyed the service from our warmest and friendly staff.
Thank you also for posting your review on this site and for recommending us.
It will be a pleasure to serve you all again in a near future and thank you again for your preference.
Warmest Regards,
Andrés Maillard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Breezy Point, Minnesota
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 7, 2013

Roberto is the manager/concierge who I contacted prior to our arrival ro plan a small wedding at their property. We e,miled a few times then finished the rest of the plans once we arrived. It turned out just beautiful and was very reasonable. Roberto and the staff went above and beyond what we had expected. They were wonderful!

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review, April 9, 2013
Dear Guest,
On behalf of all the staff of H El cid la Ceiba Hotel I would like to thank you for your great review and for your preference spending this memorable occasion.
We are so happy that you had a nice vacation with us.
Thank you also for recognizing the hard work of Roberto and our staff, I will share this with them.
We hope to serve you in a near future again.

Cordially
Andrés Maillard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Cozumel
#8 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Official Description (provided by the hotel):
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

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