Our stay started off rocky. We arrive and check into a room that was NOT what we booked. One studio hotel room can not be passed off as a deluxe suite. There also was a miscommunication with our package. We were told we would have $600 resort credit to go toward food/drinks or Scuba or even the Spa. When we arrived it was a coupon book with discounts to those places.
We were extremely disappointed after two days with two teenagers and my husband packed into that tiny room we PAID to upgrade to a nicer room. The rooms in the tower are very nice.
The manager was the only staff that seemed to work with us. The front desk ladies were not welcoming nor helpful.
Don't get me wrong... We had a wonderful trip and even the miscommunications didn't ruin our vacation. Sometimes you just have to roll with things to keep the right attitude.
Thank you el CID for allowing us to visit Cozumel for the first time and fall in love with it! We will be back, and I will recommend your resort to others, but I will not false advertise to get them to go to your resort.
I would definitely Stay in a tower room again.
- Also Known As:
- El Cid Cozumel
- El Cid La Ceiba Cozumel
- Official Description (provided by the hotel):
- Located right on the beach, in the South part of the hotel strip, the renovated El Cid La Ceiba Beach Hotel, located in one of the world's most beautiful and spectacular scuba diving sites in the world, offering the perfect balance of glamour and flair of a first class resort with the laid back atmosphere and attentive service that made us famous. Tone up your muscles at our gym, treat yourself to a relaxing massage or detoxify and cleanse your body at our newly mayan influenced spa. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Cheap Tickets, Hotels.com, Caribbean Online Mgt Corp., Sabre Hospitality Solutions , Booking.com, Travelocity, BookIt.com, Priceline, Venere and Tingo so you can book your El Cid La Ceiba Beach Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.