First - have stayed at this hotel over the decades, the last being May 2012; time to return to the island. In the past six months we have been diving in St. Lucia, St. Maarten and Dominica - Cozumel is still one of the best.
Second - booked trip on Expedia today. Was thinking Cozumel Palace, but El Cid La Ceiba had a $600 resort credit "coupons to be used on spa treatments, car rental, dive shop, restaurant, tours and more" as stated word for word. No brainer, we would use it on diving with the resort and maybe upgrading the room.
Third - the bait and switch. Once I booked it with my American Express card, a link popped up to click to print the $600 USD Resort Credit Coupon Book - and I did.
It read - "-$15 USD credit towards a 'SCUBA DIVING TRIP"
Other coupons were $50 credit for a three day rental car; $20 credit for a zipline; $5 credit for a Mexican food platter etc....
We would not use the zipline; would want a car for one day to go to other side and I can go on and on.
BOTTOM LINE - this is 100 percent misleading and I feel El Cid is far better than this fro the service I have received over the many years.
Patricia at the main office for El Cid is not that interested in assisting with this misleading clause...and I am on the phone canceling my entire reservation as I type.
Patricia may feel they have great success with the resort credit but not in this case.
DO NOT MISLEAD THE CUSTOMERS as we have a choice in where we spend our money on the island of Cozumel.
- Official Description (provided by the hotel):
- El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more less
- Reservation Options:
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- Also Known As:
- El Cid Cozumel
- El Cid La Ceiba Cozumel