We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Improvements. Great quiet place to stay!” 4 of 5 stars
Review of El Cid La Ceiba Beach Hotel

Save Saved
You added El Cid La Ceiba Beach Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
El Cid La Ceiba Beach Hotel
3.5 of 5 Resort   |   Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Ranked #14 of 58 hotels in Cozumel
Pennsylvania
Top Contributor
73 reviews 73 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
64 helpful votes 64 helpful votes
“Nice Improvements. Great quiet place to stay!”
4 of 5 stars Reviewed March 7, 2013

We are on the island at El CID. This is our 6th trip to this hotel. There seems to be quite a bit of improvements since our last trip here. We are staying in a 1 bedroom and it is spacious and clean. Lighting upgrades have been added in the bathrooms thankfully. The service has improved and so has La Chopa the restaurant. The meals we have eaten here have been great! There seems to be more staff and they are always busy. Most of the regulars are still here. Paulina still makes the best drinks.

I love the quietness of this hotel. Soft music playing, no crazy games around the pool and a wonderful atmosphere.

2 things I would suggest. Coffee in the lobby ( had to go to OXXO) and a heated pool. Pool is too cold to sustain life. VERY few people in it. Mostly kids. I got wet up to my knees and that was it. Ocean much warmer than pool.

I visited the spa and it was fabulous!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review, March 9, 2013
Dear Guest,
On behalf of all the staff of Hotel El Cid La Ceiba, I would like to thank you for your amazing review and for let us be part of your vacation one more time.
On your next visit you will find more improvements and the same level of service that distinguish El Cid:)
It will be a privilege to serve you again for the trip number seven , and thank you again for this visit and for your nice comments.

Cordially
Andrés Maillard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

878 people have reviewed this hotel

Traveler rating
    453
    234
    106
    46
    39
See reviews for
219
387
22
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Elbow, Saskatchewan
2 reviews
5 of 5 stars Reviewed March 5, 2013

Had a great holiday with friends, staff was very attentive especially "Eleizer" who was our waiter a lot of the time. The chef was amazing, everything that came out of the kitchen was picture perfect , it didn't just look good but it was good too.The snorkeling was awesome and general location was great.
The rooms nice and keep very clean by the housekeeping staff and the night bed turn down was greatly appreciated. The sleep could be made a lot more comfortable if the plastic mattress covers were changed to a more comfortable cover.
A very relaxing place to holiday.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review, March 7, 2013
Dear Guest,

Thanks for taking time and effort to share your wonderful experiences to the readers of the Trip Advisor.
We are very glad to read about your kind review and nice service provided from staff, specially to know that you enjoyed our hospitality, food & beverages at our hotel. Each comment is without a doubt an opportunity to all the team members, as this will tremendously help us in continuously and consistently improve on our services.
I will share your comments with the staff mentioned specially with Eliezer, thank you for let us be part of your relaxing vacation, and hoping to welcome you back again.
Sincerely
Andrés Maillard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ferrisburg
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 5, 2013

we really enjoyed our stay at la Ceiba. the staff is exceptionally friendly and always on hand. Front desk so helpful, too. The place is very very clean. The marble floors shine like glass and are constantly being cleaned! I appreciated the evening turn down service--I just felt pampered!
The outdoor massage tables on the beach were great and I loved my massages! There was a large varied menu at both lunch & dinner--we sampled many different kinds of salads, soups and entrees, and were very satisfied. I don't think the fish on the dinner menu was fresh...being right on the ocean, I expected better, but the shrimp & lobster dishes were excellent. The little pizza restaurant, right on the beach, has a blazing open fire, red & white check table cloths--very sweet!
For a fabulas fresh fish dinner, walk a few feet down the street to Paprika . Thursday has live music there, too.
Our favorite dinner at La Ceiba was an on the beach grill night, with romantic candle light, torches, fire leaping out of the huge grill, and plenty of fabulas choices like grilled lobster, shrimp, chicken or lamb kebob, steak grilled to order along with salad bar and a canoe (!) packed with deserts.
The snorkling right outside the hotel is as good as anywhere! We saw small barracuda, lobster, hundreds of little fish swimming all around us! When a guest sprinkles a little bread over the side of the restaurant, you become instantly surrounded by thousands of fish!
There were plenty of cruise ships docked on top of us it seemed, but we enjoyed watching all the activity. At night, the ships light up like diamonds and reflect beautifully on the water, adding to the restaurant atmosphere. The cruise ship people did not descend on La Ceiba during the day as some have reported on this site. Our 9 days were quiet & tranquil, with a large selection of empty beach chairs to choose from! No loud music--mostly gentle soothing beach & restaurant music was our experience. There was no time share presentation pressure whatsoever. As we arrived, we got one single gentle invitation which we declined, then were left alone. We are members of El Cid, so we have attended presentations in the past, and bought, so I'm not knocking them. It's just that people get turned off by the harrassment at some places, but it just isn't here at La Ceiba.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review, March 7, 2013
Dear Guest,

It´s a wonderful review , thank you so much for these kindly words about our services and you for pointing out our great location, services , pool, the variety and quality of our food.

I am so happy to read that you and your family had a wonderful vacation,.

our main desire is to keep improving to make El Cid Resort the best it can be, and provide the best experienced vacation to all of our guest. with your wonderful review we are sure that we are going into the right direction.

Thank you again and hoping to welcome back here at your home away of home very soon.

Sincerely
Andrés Maillard.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shreveport, Louisiana
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 4, 2013

Well maintained, clean, staff excellent, food excellent, spa was wonderful, clear blue ocean right outside window, great for snorkeling. Sales presentation was good and not pushy. Most understood my language (English). Do not expect food to be Tex-Mex like we eat at home but real native food was perfectly prepared. We like it hot. Down side bed was uncomfortable and you rolled to center and the pillows were like putting your head on a rock. You could request good pillow for $. Next time I will bring my own. Even a low cost hotel room has better bedding. We will return in the future and will have a better idea what to bring along.

Room Tip: Get a larger than studio which is just a hotel room in the states but ask to face ocean it is beauti...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review, March 7, 2013
Dear Guest,
Let me thank you for selecting our hotel to stay, I am glad to read that the service delivered by our staff, reached your expectations, as well as to know that you appreciated cleanliness in room, although I really regret the bedding , but we are on the way to update them.

We sincerely hope to have you with us in a near future to provide a better pleasant vacation.

Best regards,
Andrés Maillard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 3, 2013

It was my first time at El Cid and I really enjoyed it! The view is beautiful, the hotel has its own snorkeling area with full of fish and a nice plane wreck, hot tub, pool, outdoor restaurant and bar, its own dive operator so you can dive or go on a snorkeling trip straight from the backyard...what else could you possibly want?! Well, I wish we were on an all-inclusive deal because food and drink was pretty pricey. But well worth every penny! :)
I highly recommend this place to stay at, romantic, but great for a group of friends who want to hang out together as well. It's only 5 mins away from the ferry, and everything is real close, you can just walk from the hotel if you like.
The only tiny problem we had was with our reservation, but the staff was extremely professional and friendly and they did the best they could to take care of us. I would go back again. :)

Room Tip: If it's more than 2 people wanting to stay in one room, don't get the 1 bedroom style with a...
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review, March 5, 2013
Dear Guest,
On behalf of all the staff of Hotel El Cid La Ceiba , I wish to thank you for your excellence comments about our resort.
We are so glad that you had a very good impression and a pleasant stay in our resort and that you enjoyed the attention of our hotel staff.
I will gladly share your wonderful review with our staff and we would be so happy to serve you again in a near future.
Thank you again for your excellence review.
Sincerely
Andrés Maillard.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walla Walla, Washington
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 27, 2013

We just got back from our third stay at this property, and everything was as always - GREAT!!!
The staff awesome and friendly as always...however the evening dinner staff was not as attentive as in the past.
They put together a pool-side buffet dinner one night that was delicious and well-presented.
SALES STAFF WAS EXTREMELY PUSHY and relentless in trying to get us to upgrade. We did NOT appreciate that one bit.
Snorkeling equipment should be available later than 5:00 PM - especially as the days grow longer.
All in all a wonderful stay!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review, February 28, 2013
Dear Guest,

On behalf of the staff of El Cid La Ceiba Hotel I want to thank you for your kind review and for your third stay with us.
We are so glad that you had again a happy vacation with us and enjoyed mostly of the aspects of our resort.
Thank you also for your kind comments and points mentioned we will put attention on these in order to improve and provide to our guest always a better service.

Waiting to welcome you again for your fourth vacation on this your home on the Caribbean.

Warmest regards,
Andrés Maillard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walla Walla, Washington
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 25, 2013

La Ceiba is pretty small compared to the other resorts on the island of Cozumel, but that is a good thing. It is not as crowded as the larger resorts, and everyone is so much friendlier, it's a great place to meet people. Not a whole lot of amenities, but their massages are great, their concierge is very helpful, internet and wifi, snorkeling and diving, and the staff is fantastic. Close enough to the city center to enjoy it easily, but away from the noise and commotion.
Beach bar-b-ques, poolside buffets, and the entire dining area overlooks the Caribbean; the menu is not huge, but what they serve is always good; the wait staff and bartenders are great.
If you really want to relax on a vacation - this is the place.

Room Tip: The studios are really okay for only 2 people, even though they say 4. But all the rooms are great...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andresmaillard, General Manager at El Cid La Ceiba Beach Hotel, responded to this review, February 27, 2013
Thank you very much for this wonderful review I wish to thank you for your fantastic comments and for your stay with us.

We are so glad that you spent a nice and relaxed stay in our resort.

Again thank you and We hope to serve you again in a near future.

Sincerely
Andrés Maillard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to El Cid La Ceiba Beach Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Official Description (provided by the hotel):
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Tingo, Caribbean Online Mgt Corp., BookIt.com, Travelocity, BookingOdigeoWL, Despegar.com, getaroom.com, Hotels.com, Priceline, Venere and Agoda so you can book your El Cid La Ceiba Beach Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

Owners: What's your side of the story?

If you own or manage El Cid La Ceiba Beach Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.