I do not want to trash the place completely as the enjoyment of vacations comes from warm weather, people and beautiful reefs but after staying at various places on the island and Riviera May this one has a lot of issues.
We stayed in this hotel only because of location next to Dive with Martin.The goal of our trip was to certify our twin daughters as Junior Open Water Divers.
Other option was Park Royal, which we wanted to avoid after a painful timeshare presentation and less than appealing food we experienced during the short visit.
We like to cook so the rooms with kitchenettes sounded appealing.
First room they offered us had no kitchenette. Instead there was leaning fridge in the middle adorned with a cheap and dirty coffee maker.
We had to haggle with the lady up front to give us a room with a kitchenette. She wanted us to pay 50$ more per night for a room with ocean view. We did not accept it as we did not care for the view but cooking facilities they allegedly have in every room.
Next one had a hot plate stove with one not working but I have to admit they replaced it within one hour by cannibalizing a working stove from another room as they told me that they did not have a spare one. This one had even lower heat output, so instead of one fairly hot one, we got two warm ones. Great!!!! We ended up buying a single burner that worked in Chedraui.
Fridge would not freeze a bottle of water in the freezer and leaked water all the time. Shelves were missing, so it was hard to use.
There is no top light in the room so our dive lights came very handy to find things in the room at night. Otherwise it would be like living in the twilight zone.
Bathroom gets very musty as the air-conditioning does not reach it unless one keeps door open all the time
I nearly forgot about rock solid hardness of the mattress but it seems to be a standard fare in most of the hotels in Mexico. We solved it by bringing 3inch foam topper. It was worth it. It saved the day I mean the nights.
The room is small and when Murphy bed is out, there is very little floor surface left..
Clock radio listed in the Expedia room description was nowhere to be found.
Real hazard. There is an issue with plumbing and cold water pressure drops rapidly when someone opens cold water, flushes toilet etc. This results in a jet of very hot water surging in the shower. It could cause serious injury especially in a small child with more delicate skin.
Sliding door window has cracked glass and the screen holes kicked out in the lower part.
Kitchenette had a fairly large number of utensils including can opener, cutting board, toaster, coffee maker, blender etc. I cannot guarantee consistency between rooms and suspect that it is a hit and miss.
Shopping for food. We had folding dolly we use for our luggage and it came very handy bringing supplies from Chedraui – about 2 mile walk. Otherwise taxi would be 8 usd each way. It would put the independent cooking option in real question. We found walking a great exercise and family time. It felt very safe even at night.
This leads to another issue with this hotel – LOCATION. It is kind of luke warm. It is fairly close to town but still a significant walk and not far enough to have real beach. Personally I do not see many good reasons to stay in this area. Next time we will try an apartment in town or hotel down south on the beach. Dive with Martin or other shop will pick you up from most hotels once already certified.
Beach. What beach? There is no beach. It is a concrete platform covered with sand brought from somewhere else.
They try to keep it up by repainting things, so every afternoon we had to smell obnoxious paint fumes while playing ping pong or relaxing in hammocks.
They have few hammocks under the upper deck of the restaurant and the boards are visibly cracked and nails stick out. Do I need to mention that there is enough head clearance for a short Mayan guy. It is a real safety hazard.
Plaster is falling off from the roof over top story balconies on the upper level. Our had a bulge but others had big chunks of plaster missing. I was praying that it would not fall on our heads.
There is loud music till about 5 pm and annoying loud bingo announcements. Thank God it is over in the evening. This is the biggest advantage of ocean view rooms. And a view of the gargantuan cruise ships instead of the ocean.JK
No kids club.
The only entertainment would be haggling with the timeshare people or getting soaked. On the positive side, they left us alone for the most time.
Many reviewers seemed to complain about the crowd from cruise ships. We did not find it to be an issue. The place looked deserted if anything. Few times we looked at the lights in the rooms in the evening and no more than third were ever on.
Air conditioning worked fine but it could be an issue on upper level in the garden building as the roof is a concrete slab and has no insulation. It also leaks as the marks on the ceiling indicated in our room.
Food. So overpriced that after looking at the prices we went out few times to nearby places. We stayed before at Casa del Mar and liked their soups. They went down hill too but not that badly. The friendly waiting staff is gone and 5 pm they would not serve us items from the dinner menu. I heard they are now under the same management as El Cid. I am not surprised at all.
This Hotel was a great disappointment. We like to cook and wanted to make it an learning experience for our kids using local ingredients etc. The kitchenette is so dysfunctional that I wish we had stayed in Park Royal after all and forgo all the hustle.
We chose it only because of the proximity to the dive shop. We got the certification taken care of and it was a great experience. See our review of Dive With Martin on Trip Advisor.
Next time we do not need to stay close by as they will pick you up from any hotel south of town. So if so far anyone has doubts, we will NOT be staying again at El Cid La Ceiba.
Again I do not want to trash the place completely as the enjoyment of vacations comes from warm weather, people and beautiful reefs.
I would not recommend staying there for anyone who plans to cook. Location so close to all the cruise ships could be a nuisance. This would be a great divers hotel but they want to make it into resort for which the location is poor and grounds too small.
Staying in all inclusive Allegro or Iberostar to name a few down south, seems a lot better option. It beats going out for every meal, waiting and dealing with surprises.
And in southern resorts they have a real beach made of sand delivered by the sea not a dump truck.
- Also Known As:
- El Cid Cozumel
- El Cid La Ceiba Cozumel
- Official Description (provided by the hotel):
- Located right on the beach, in the South part of the hotel strip, the renovated El Cid La Ceiba Beach Hotel, located in one of the world's most beautiful and spectacular scuba diving sites in the world, offering the perfect balance of glamour and flair of a first class resort with the laid back atmosphere and attentive service that made us famous. Tone up your muscles at our gym, treat yourself to a relaxing massage or detoxify and cleanse your body at our newly mayan influenced spa. ... more less
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