First, I used an ICE/RCI Certificate for my stay. I stayed Jan 11-Jan 18th, although I checked out on the 17th because I was meeting my family in Playa Del Carmen for another week at a diff. resort there.
Upon Arrival, I did not get my complimentary drink (neither did several others at the same time). However, I opted for the AI dinner plan. IF you get the AI plan, I suggest sticking with the basic. It's not worth the extra $30/day for lobster, since you get ONE lobster dinner for the entire week. $30x7 = $210. You can just pay the extra $24.00 for the lobster "upgrade" with your dinner and it's cheaper.
Bibbiana, the receptionist was pleasant and greeted me every day and knew my name!!!
I had requested a tower unit, but did not get one. I was in room 2315 instead. I don't know if this was due to availability or because I had an ICE/RCI certificate. I know this was just a request, so I am not complaining. However, the non-tower rooms are in a sorry state. I'd give the room a 2.5 out of 5. That's the only thing that kept me from giving this 5 stars. The room was clean, however, the rusty shower drain, torn screen on the balcony, and leaky fridge (they did fix the fridge) and super hard bed kept me from giving the room anything higher. Imet some people who were in the tower and they said the rooms were better. Perhaps El Cid should consider renovating/updating the non-tower rooms?
The view was fine. Yes, there are cruise ships there, but the honking of the horn only happened a few times and was done by 9:00 p.m. at the latest.
Napolitano (belboy) was great and didn't complain with my heavy suitcase.
Cristafino (?) in the restaurant was AWESOME. Every morning, he greeted me BY NAME and knew I liked a capuccino instead of coffee. The staff and service were truly excellent here!!!!
The food was good, although not 5-star. However, this s not a 5-star resort and that's not bad. Not everyone can afford $450/night.
I brought my own snorkeling gear and had a blast. EXCELLENT snorkeling right there.
I did get ill towards the end of my stay. I have no idea if it was food or virus. I only ate at the resort and at the Jean Laffitte Pirate show. I asked Bibbiana about a doctor and she gave me the address for CMC Clinic. Short cab ride, 10 minutes and I saw a doctor who put me on some antibiotics. Was better in 3 days. Again, I don't know what it was, nor am I blaming the resort. There is a lot of flu going around and the CMC didn't actually culture or anything, so the antibioitcs may not have actually fixed anything.
The Pronotours at the resort was a good value. For like $53.00 I got a 3 reef 4 hour snorkeling and it was the BEST.
I would probably stay here again, if in Cozumel. I would DEFINITELY stay again if I could get a tower room. Also the room had an older 25" TV with no HDMI hookup and only like 2-3 english channels, so I couldn't hookup my laptop.
The Wi-Fi signal was ok, but the speeds were horrible. However, I stayed at a $400/night resort in Playa with WiFi that was just as bad.
I would like to commend the staff for their excellent service. Cristifano(?) in the restaurant even got me special rice/chicken soup after my bout since the doctor said to eat a bland diet for a day or two. I tried to remember the names of the staff. Oh and the cleaning ladies were always good about cleaning the rooms.
Some suggestions for improvements:
Updated non-tower rooms
- Also Known As:
- El Cid Cozumel
- El Cid La Ceiba Cozumel
- Official Description (provided by the hotel):
- Located right on the beach, in the South part of the hotel strip, the renovated El Cid La Ceiba Beach Hotel, located in one of the world's most beautiful and spectacular scuba diving sites in the world, offering the perfect balance of glamour and flair of a first class resort with the laid back atmosphere and attentive service that made us famous. Tone up your muscles at our gym, treat yourself to a relaxing massage or detoxify and cleanse your body at our newly mayan influenced spa. ... more less
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