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El Cid La Ceiba Beach Hotel: Traveler Reviews


El Cid La Ceiba Beach Hotel
Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
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Traveler Reviews

80% Recommend
4.0 of 5 stars 207 reviews
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Love the La Ceiba

El Cid La Ceiba Beach Hotel

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5 of 5 stars
Mimi728 1 contribution
Colorado Springs
Nov 17, 2007 | Trip type: Friends getaway
4/5 found this review helpful

We stayed at the La Ceiba in Cozumel 5 years ago and at that time it was just a place to stay to go scuba diving. The improvements that this hotel has made since that time are incredible. It is now a place to go back to again and again. We stayed in a one bedroom suite and it was roomy, comfortable, squeeky clean and quiet. Since it is right on the water, the view from the balcony is tremendous. The service is exquisite. Any questions I had were answered promptly and cordially. The restaurant, La Chopa, is fabulous. The menu is varied and everything I had was cooked to perfection. The service is friendly and prompt. Five years ago we had several dinners in town, but not this year - we ate most of our meals at the La Chopa. The suites also have kitchenettes if you want to have some of your meals in your room. There's also room service. The beach area is great. They have scuba diving on sight, with a small boat, which limits the number of divers (a good thing) and a very experienced staff. There's also snorkeling and on shore diving right from the beach. I can't say enough about what a wonderful place this is to spend a vacation.

  • Liked — The rooms
  • Disliked — the water in the pool was chilly
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay November 2007
  • Visit was for Other
  • Traveled with Friends
  • Age group 50-64
  • Member since November 17, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Great food / Wine, Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Salavatore, manager
(Management representative)
May 5, 2008
Dear Madam,

I'm very sorry that you encountered difficulties when you stayed with us at El Cid. We all try our hardest to make each and everyone of our guests feel welcome and at home, and I offer my sincere apologies if you felt I personally was not friendly to you. I try to get to know all the guests, and again, I'm sorry if you felt that was not the case with you.

We have a Management Cocktail every Tuesday, where we try to greet everyone who's staying with us, and they can give us feedback and suggestions, tell us about theis stay, and in general, just get to say hello to new and old friends alike.



We would love for you to come again and let us show you that we have our guests confort and relaxation as our first priority, and show you what a beautiful place El Cid is.



Kind regards,



Salvador Sanchez Meza

General Manager

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $184 (year-round)
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Service above and beyond

El Cid La Ceiba Beach Hotel

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5 of 5 stars
ColoradoHand 1 contribution
Colorado
Oct 13, 2007 | Trip type: Couples
6/6 found this review helpful

My wife and I recently returned from Cozumel, where we had the pleasure of staying at La Ceiba. It is a great location, close enough to town that you can take advantage of the many restaurants and bars. The hotel itself sits on the water and all rooms have a view. There is an underwater plane off the shore you can snorkel to. Best of all was the service! The staff was friendly and helpful. The concierge set us up with any activity we wanted. Dive boats leave from their dock. The food was great and served in an open resturant on the water. I would like to commend Salvador Meza, the manager, for his caring and personable approach to his work. He made us feel like VIP'S.

  • Liked — location and service
  • Disliked — cruise ship visitors
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay October 2007
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since October 13, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $184 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Update to the boat diving information.

El Cid La Ceiba Beach Hotel

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5 of 5 stars
scubatexTexas 2 contributions
Texas
Sep 28, 2007 | Trip type: Friends getaway
1/4 found this review helpful

In my recent write up I indicated that we had used Caribe divers for our boat dives and that they had previously been Caribbean divers. That is incorrect. They are actually Caribbean Divers today. My confusion was caused by some out of date email addresses that I had in my system. They are an excellent operation. Cesar and Ruben are the best. If you really want to enjoy the entire Cozumel diving experience go with them. They will treat you right and you will see all of the critters that are there to see. They usually will pick you up at La Ceiba around 9 AM. Great for those of us who spend too much time at Guido's drinking sangria.

  • Liked — The entire staff is excellent
  • Disliked — Early morning groundskeeping is not a big deal for divers but other guests might object
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2007
  • Traveled with Friends
  • Age group 50-64
  • Member since May 05, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I do not recommend this hotel for Families with young children
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $184 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Loved it - ready to go back!

El Cid La Ceiba Beach Hotel

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5 of 5 stars
ksborn 34 contributions
Fort Worth, TX
Sep 28, 2007 | Trip type: Couples
5/5 found this review helpful

My husband and I went to Cozumel from 9-19-07 to 9-24-07. This was our honeymoon trip. We stayed at El Cid and loved it. All the food we eat at the restaurant was good, the air conditioning worked great in our room, and everyone was friendly. We stayed in a 1 bedroom suite on the 7th floor. I was surprised how nice it was. The only complaint with the room was how thin the walls were. It wasn't too difficult to hear people in the hall or in their rooms.
This hotel is about 3 miles south of the Downtown shopping area. There are plenty of cabs outside the hotel to transport you. The cost is $6.00 for us to go from the hotel to DT.

  • Liked — Our room and the staff.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2007
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since September 28, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $184 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Can't wait to go back to El Cid La Ceiba!

El Cid La Ceiba Beach Hotel

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5 of 5 stars
TBoneBob 1 contribution
Washington MO USA
Sep 27, 2007 | Trip type: Family
8/8 found this review helpful

My wife and I recently accompanied her sister and her husband on a visit to this resort using some time share points from their time share ownership. We found this resort to be fantastic! The entire staff was courteous and helpful and the amenities were great. We had a studio room overlooking the harbor area that allowed us to watch the boating activities during the day and see the twinkle of the lights from the mainland at night from our balcony.

The guys handling the poolside activities during the day did a great job of making you feel at home and added a lot of laughs to the time spent at the pool and beach. Luis, a member of the wait staff was always friendly and helpful and Salvador, the General Manager made it a point to come around and meet everyone.

The resort offers snorkeling equipment and a beach area to use it right at the resort. They will help you book any off site tours that you might be interested in and are genuinely concerned that your vacation experience be a good one. This is a resort that I will return to and would highly recommend it to anyone considering a stay in Cozumel.

Sincerely,
Bob Hillermann
Washington MO USA
rvhillermann@charter.net

  • Liked — friendly courteous staff
  • Disliked — small elevators
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2007
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 35-49
  • Member since September 27, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $184 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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El Cid La Ceiba Beach Hotel Also Known As

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico