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“Fantastic for the grandchildren” 5 of 5 stars
Review of El Cid La Ceiba Beach Hotel

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El Cid La Ceiba Beach Hotel
3.5 of 5 Resort   |   Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico   |  
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Ranked #15 of 57 Hotels in Cozumel
Houston
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Fantastic for the grandchildren”
5 of 5 stars Reviewed April 15, 2011

This is an update to our last review for our September 2010 visit to La Ceiba.

When we joined ECVC several years ago, we were thinking of taking our grandchildren to this wonderful resort. The week of March 13 to 19 was spring break for the kids and they and their parents joined us at the La Ceiba. We've always enjoyed our stays at La Ceiba and Cozumel and this was our best visit ever because we were able to share it with our kids and grandkids. Our five year old grandson took one look from our balcony and declared "this is paradise." Since we had booked the kids on an all inclusive package, they ate most of their meals at La Chopa. The food and the service were great as usual and the view of the sea provides a great atmosphere. Cozumel is a beautiful spot, but it is the great Mexican hospitality that really makes it special. The La Chopa managers, Jorge and Chrisanto run a first class operation. The staff (Paulino and Leo at the bar and the waiters, Alberto, Fausto, Williams, Pedro, Eli, Luis, Virginia, and all of the others) were their ususal friendly and professional selves. Our grandkids especially loved the personal attention they received from Alberto and Fausto (including some informal Spanish lessons). La Chopa is one of the best restaurants in Cozumel ( we've visited Cozumel 20 times) and I'm surprised that guests at the La Ceiba don't frequent it more often -- it really is a gem.
Our rooms were beautiful and spotless, up to Esther Zapata's usual standards and of course the view from the 12th floor was spectacular.
There were plenty of activities for our five year old grandson and our eight year old granddaughter thanks to the activities director, Cain. The kids enjoyed the Spanish classes, ceramic painting, and pool, especially when Cain supplied water baloons. La Ceiba is very family friendly as well as a great place for adults and singles and we always see plenty of all of these types of visitors on our trips there.
As a vacation, this trip was one of our best. Not only did our kids and grandkids have a great time, but they had the opportunity to learn more about the Mayan and Mexican cultures. Our thanks to the general manager, Salvador Sanchez Meza, for providing such a wonderful vacation home away from home.

QROOVISITORS

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review, May 10, 2011
Dear Sir and Madam,
Thank you so much for your kind words and patronage. Everyone at El Cid la Ceiba has our guests' comfort and satisfaction as our number one priorities, and so we're very pleased to know that your stay with us was fun and relaxing.
I'll make sure to pass this comment along to our La Chopa staff and Cain, who will be very happy to know they were able to help you build wonderful vacation memories.
We are waiting with open arms to see you again in paradise!
Kind regards,
Salvador Sánchez Meza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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960 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed April 10, 2011

My husband and I just returned from a wonderful 8 day stay at the EL Cid in Cozumel to celebrate our 40th wedding anniversary. We have stayed at many resorts and the hospitality at this hotel is unsurpassed. All of the staff, including the housekeeping service, restaurant wait staff and lobby personnel made our stay a trully wonderful experience. Jaime the concierge could not have been more helpful and is truly a great representative for not only the El Cid but also for Cozumel. Among other things he arranged a deep sea fishing trip for us with a great crew.
We stayed in a 1 bedroom suite in the tower section. The room was large, well equipped and kept impeccably clean by the very pleasant housekeepers. I would highly recommend the El Cid to anyone planning a trip to Cozumel.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review, May 10, 2011
Dear Madam and Sir,

Thank you for your wonderful review and recent stay with us at El Cid la Ceiba. We are honored that you chose our hotel to celebrate your anniversary, and that you found it to be up to your expectations. We truly hope that we can help you celebrate even more special occasions with us, an that you come back soon so we can pamper you even more!

Warm regards,

Salvador Sánchez Meza

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ann Arbor, Michigan
1 review
4 of 5 stars Reviewed April 10, 2011

Just returned from a weeks R&R at El Cid La Ceiba. This was our second stay at La Ceiba and would certainly return for a third. The staff was wonderful and could not do enough to please. The food was very good and the two special dinners (BBQ on the Beach and the Mexican Night on the pool deck) were outstanding.

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review, May 10, 2011
Dear Sir or Madam,

Thank you very much for your review and your recent stay with us at El Cid la Ceiba. We are very happy to know that you found our hotel and staff to your liking, and that you enjoyed the activities and meals. We certainly hope we will see you again, not only for a third visit, but for your 10th, 15th, etc. visit!

Please come back soon so we can pamper you even more!

Sincerely,

Salvador Sánchez Meza

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 6, 2011

We booked this hotel as part of a package purchased through RCI Cruise and Resort Vacations. We love to snorkel on our southern vacations and I read that Cozumel was the best location in Mexico for diving and snorkeling, so away we went. We stayed in a studio apartment with a kitchen. We chose not to go for the optional all-inclusive because we expected to be away from the resort at times and didn't want to feel we had to get back to the resort to eat meals. It worked perfectly. There was snorkeling right outside the door with lots of colourful fish. We even saw a stingray. We also snorleked in 3 other locations and saw turltes, huge, huge tropical fish and a shark.

The hotel was very clean and the service was excellent. There's an outdoor spa near the beach. We did eat at the resort a couple of times and the food was excellent. I had read comments about being very near the Cruise ship pier and though I had some concerns about it, they were unfounded. The ships arrived early in the morning and were gone before supper. It made for interesting people watching from our balcony when we were around. I can't say enough about this place. I would definitely go back again. I can't speak for any other accommodations, but the high rise section was very nice with ocean views. We were very, very pleased.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review, May 10, 2011
Dear Sir or Madam,

Thank you very much for your wonderful review and your recent stay with us at El Cid la Ceiba. We are very pleased to know that you enjoyed our resort and the activities, as well as our staff and the island in general.

We hope that we will see you again very soon so we can pamper you even more!

Sincerely,

Salvador Sánchez Meza

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, MI
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 3, 2011

We travelled with our five people, including our four-year-old son. This is the fourth hotel we have visited in Cozumel, and it is the best we have experienced.
The hotel room was very nice, the food was great, the view was spectacular, and the service was great. Maid service left towels in different shapes each day - snake, little girl, boat, etc. - which my son loved. The service in La Chopa was great, and the buffet was spectacular. My son expecially enjoyed having watermelon juice to drink at breakfast. The room comes with an aromatherapy menu and guests can choose from a pillow menu, as well. My favorite part was the massage - very relaxing - and my husband loved the two-for-one happy hour every night. My son loved the pools and saltwater fountain area.
On the other hand, the cruise ships are close and noisy at times, the maid service lef the door to our room open one day, and the elevators are a little cramped. Nothing that would prevent me from returning to this hotel again, though.

  • Stayed March 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review, April 6, 2011
Dear Sir or Madam,
Thank you so much for your review and your patronage. Everyone at El Cid la Ceiba works very hard to make sure that our guests are happy and comfortable, and we are very glad to see that you enjoyed your time with us.
We will certainly look into the points you mention, thank you for letting us know. We hope you and your family will come again soon so we can welcome you with open arms.
Warm regards,
Salvador Sánchez Meza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northridge
1 review
5 of 5 stars Reviewed April 3, 2011

My Husband and I have travelled alot, but El Cid la Ceiba is the most relaxing place we have stay all was so clean, the personel so friendly,was like visiting friends of a life time. the only thing we were missing is "SIRIUS" music in the room.
It was very easy to go to town, and accross to the main land,
We will go back

Room Tip: we like the tower
See more room tips
  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review, April 6, 2011
Dear Madam and Sir,
Thank you very much for your preference and kind review. We are very glad that your stay with us at El Cid la Ceiba was to your liking and we hope to see you again very soon. Thank you for your recommendations, we will certainly take them into account and we hope that by the next time you come you'll find the hotel even better!
Kind regards,
Salvador Sánchez Meza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haymarket, Virginia
1 review
4 of 5 stars Reviewed April 2, 2011

The El Cid La Ceiba Beach Hotel is a wonderful resort. We stayed for a week and went all inclusive. The rooms were lovely and very clean. The staff were wonderful; the restaurant waiters took very good care of us while serving the very tasty food. The beach looks out at the cruise ships docked at the near-by wharf. We found it enjoyable to watch all the "activity" around the ships. The resort was very quiet and we were able to relax.

Room Tip: No big beach; only bulkhead with small walkin area
See more room tips
  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salavatore, Manager at El Cid La Ceiba Beach Hotel, responded to this review, April 6, 2011
Dear Sir or Madam,
Thank you so much for your patronage and your kind words. We are very happy to know that your stay with us at El Cid la Ceiba was to your liking and pleasurable, and that you found our staff and food up to your standards.
We hope to see you again very soon, in your home away from home.
Sincerely,
Salvador Sánchez Meza
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Cid La Ceiba Beach Hotel

Address: Carr. a Chankanaab Km 4.5, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Cozumel
#7 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — El Cid La Ceiba Beach Hotel 3.5*
Number of rooms: 60
Official Description (provided by the hotel):
El Cid La Ceiba Beach resort is an oceanfront paradise perfectly in tune with Cozumel's easygoing island rhythms. Explore the island's enchanting beaches, lush mangrove forests and brilliantly colored reefs with amazing sea life. Whether you are in search of a romantic getaway or a tropical setting to reconnect with family and friends, our intimate and friendly resort offers the ideal setting for snorkeling, diving or simply lazing by the pool. Your vacation is sure to be relaxing and authentic experience at El Cid La Ceiba. • Babieca Dive Shop on site with PADI certified dive masters. • Spectacular diving, snorkeling and unmatched ocean views. • European and All-Inclusive Plans • Fly High Adventures, eco-park featuring 6 zip line platforms and six rugged trails • Two swimming pools: a free-form pool with kids' area and a tide pool with cascading waterfalls, rock formations, and lush gardens • Ocean View and Ocean Front Accommodations. • All Inclusive and European Meal Plans • International cuisine in our Oceanfront Restaurants • Nearby shopping at Plaza & downtown area. • Three miles from Chakanaab Park • Only Six miles from Cozumel International Airport ... more   less 
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Also Known As:
El Cid Cozumel
El Cid La Ceiba Cozumel

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