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Casa Mexicana Cozumel: Traveler Reviews


Casa Mexicana Cozumel
Av Rafael E Melgar 457 Sur entre 5 y 7, Cozumel 77600, Mexico
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Traveler Reviews

94% Recommend
4.5 of 5 stars 128 reviews
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Casa Mexicana like coming home!

Casa Mexicana Cozumel

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5 of 5 stars
A TripAdvisor Member
Phoenix, Arizona
May 21, 2005
30/31 found this review helpful

April 14th through April 25th was our second stay at Casa Mexicana our first was a year ago. It was wonderful to be back and it was truly like coming home!

We had our same Ocean view room as last year. With our own private patio, with patio chairs and a small table and a wonderful view of the ocean and sunsets. The room was large, with AC, nice décor, and very clean with spacious bathroom which had a full-size bathtub with shower, marble vanity, plush towels and hairdryer. The closet was large, including a safety deposit box and an ironing board with an iron…who wants to iron on vacation? Our King-sized bed was firm but very comfortable as they put on a foam pad. The cable TV had about 1/3 or more English channels-some with Spanish subtitles. Next to the desk there was a data port to connect your laptop. The mini frig was a great place to keep our beverage chilled and our other snacks, which we purchased at Chedruai. Chedruai is Cozumel's largest grocery/department store less than a mile away.

The whole Casa Mexicana staff as always was extremely helpful and very attentive. This starts with registration, the bellboy, maintenance, and housekeeping and continues with the entire staff who contributes to the smooth and professional operation. Our check-out was also very efficient with no surprises or “extra” charges added to our bill.

It was great to see both Fernanda and Romy again. They both are very special people extremely helpful and friendly. In our correspondence and reservations prior to our stay and during our visit.

Each morning at breakfast Jimy would warmly greet and serve us as he had the year before. We met Jaime for the first time and he was a wonderful host who made sure everything during breakfast was running well. He was also very helpful answering our many questions about Cozumel.

Each day we had a very tasty breakfast buffet: eggs or omelets were made to order, prepared by Luis for us. The breakfast buffet had many items including bacon, sausage, potatoes, French toast, pancakes, beans, Mexican egg entrées, sweet rolls, croissants, bread, fresh fruits, fresh juices, milk, coffee, tea, cereals, and yogurt. We only needed a little snack during the mid-day.

We were close to many great restaurants, shopping and downtown with little need for taxi as we walked thoughout the downtown area. We ate at many of Cozumel’s exceptional restaurants. The food in Cozumel is great. There is no need for an all inclusive option with the many dining opportunities available.

We returned to the French Quarter one of our favorites from last year and had many enjoyable meals there. The menu has Louisiana Traditional food along with Steaks, chicken and seafood. It was good to see Mike again, the owner. He is a great host and his restaurant serves wonderful food. Located one block south of the downtown plaza on Ave 5 between Salas and Calle 3. We went to El Moro for the first time it is an excellent authentic Mexican restaurant and we had great shrimp “shrimp on wire" (shrimp-kebob). Many locals and tourist at this restaurant you must take a taxi as it is at Avenida 75 Bis Norte, between Calles 2 and 4. Guido's Italian food was as enjoyable as usual make sure you get the garlic bread, located on the waterfront, between 6th and 8th North. Mesa 17 is new restaurant open less than a year at a beautiful location at the top of the little hill that's on the southeast corner of the Corpus Christi Park. Glenn and Trish Terrell are the owners. Glenn is a graduate of the Culinary Institute of America in New York. He specializes in ethnic cuisine, especially the foods of Southeast Asia, Latin America/Caribbean, and the Middle East. The food was fantastic and so was the service. Both Glenn and Trish are lovely people. We sat outdoors on a patio overlooking the Corpus Christi Park. Pepe's Grill was still great and if you want steak or prime rib, (which we had) they had the best beef we have ever tasted and the banana foster was to die for and what a presentation! Located between Calle 3 and Salas, one block south of the main ferry docks. The El Museo (Museum Restaurant) is a nice place to eat breakfast and lunch; we ate lunch there our last day as we were not diving. The panoramic view of the ocean across the Yucatan Channel to Playa del Carmen from the second floor was nice… The food is not gourmet and the menu simple with sandwiches and the like. Located on the waterfront at Calle 6. If you want to stay in your room and eat Casa Mexicana does have room service with a limited menu. Which we used the evening after our night dive. The food was good and the service exceptional.

The pool at Casa Mexicana is not large and about 4 feet deep it is on the same floor as reservations with pool lounge furniture and a bar to the side--from pool you have a view overlooking the ocean well above the street and the pod people. After being in the ocean scuba diving and spending about an hour and a half on the beach at Playa Palancar during our surface intervals each day, a large pool(s) or beach is not of great importance to us.

Both the escalator and elevator was at Casa Mexicana a very welcome site after a morning of diving or after walking about town.

The ocean is across the street--small sandy area next to the sea wall with a few local children swimming in the ocean having fun.

We spent our days and one night (one night dive), diving with liquid Blue Divers. Their dive shop is located across the street from the French Quarter restaurant. Roberto along with his lovely wife Michaela own Liquid Blue Divers. Roberto operates the diving side and Michaela manages the business portion. Roberto and his brother Jorge are the DM’s for this “Class Act” dive operation which understand the meaning of customer service. LB is able to offer longer bottom times than most of the operators on Cozumel as they use ST 100 and 120cf tanks. They also use fast, small boats with a maximum of 6-7 divers per boat and a Dive Master (guide).

We can not wait for our next trip to Cozumel to stay at Casa Mexicana and to continue to scuba dive with Liquid Blue on the wonderful Caribbean reefs.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2005
  • Member since July 07, 2005
  • I recommend this hotel for Older travelers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from ConciergeMayte, Head Concierge, Public Relations Manager
(Management representative)
May 24, 2005
Thank you for your comments.
On behalf of the management and staff at Casa Mexicana, I would like to thank you for vacationing with us. Thank you for giving us the opportunity to serve you. We are all looking forward to seeing you again!

Muchas Gracias!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $94 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great value and service

Casa Mexicana Cozumel

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5 of 5 stars
cattawissa 2 contributions
Missouri
Apr 30, 2005
3/3 found this review helpful

Very nice room w/ mini-frig, plus excellant breakfast leaves you with a large budget for dining at many fine resturants.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $94 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Lower Cost Experience

Casa Mexicana Cozumel

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3 of 5 stars
A TripAdvisor Member
Denver, CO
Apr 26, 2005
9/10 found this review helpful

Well - it was one of the cheapest places to stay and I know why now. No beach (which is not uncommon in Cozumel) - on the main drag - construction right out side of our room until 3am (workers don't work during the hot days - they work from 10pm - 3am). The room was very nice - nothing special, but clean and neat. The room was on the courtyard - the courtyard is just where you eat breakfast (which was included), problem is breakfast starts early and all you hear from your room is clanking of dishes and people talking starting at around 6am - not good!

No special services, nothing spectacular about the hotel. Cool architecture, nice staff, but cheap, and if that is your #1 goal, then stay here. If you want a beach to swim at, and away from the crazy cruise ship crowds, stay up north of the island and on the inlet side of the island (more remote).

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay December 2004
  • Member since July 07, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from ConciergeMayte, Head Concierge, Public Relations Manager
(Management representative)
May 7, 2005
Thank you for you comments.
We are not a beach location however there are more than 15 beach Hotels/Resorts on the island that are beach front locations. We are located in the heart of downtown Cozumel, and often times this is why people choose to stay with us. The convenience of a downtown location is almost limitless.
Please forgive me as I am unsure of what construction you are referring to. I am unaware of any construction that has taken place during the recent months in the area that you mentioned. I apologize if your stay was compromised.
Thank you again for your comments.


This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $94 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Lived up to all the reviews!

Casa Mexicana Cozumel

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5 of 5 stars
A TripAdvisor Member
Apr 10, 2005
4/4 found this review helpful

We stayed at the Casa Mexicana for a week in March. Prior to our trip, I had read all the reviews on TripAdvisor but was still unsure about the decision to stay somewhere that was in the middle of town. Now we're certainly glad we did! The hotel certainly lived up to all the reviews posted here and then some! When we arrived in the early afternoon, our room was ready - very clean and spacious. We did upgrade to an ocean view room when one became available, which I would definitely recommend - a larger balcony and we enjoyed watching the ships come in and go out. The breakfast buffet was a great way to start the day with a wonderful variey of food! And since this hotel isn't all-inclusive, we were able to sample many of the local restaurants and cantinas within easy walking distance (our favorite was La Choza). All the staff were very pleasant and accomodating. Would definitely recommend Casa Mexicana!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2005
  • Member since July 08, 2005
  • I recommend this hotel for Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $94 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Hotel, great service!

Casa Mexicana Cozumel

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5 of 5 stars
A TripAdvisor Member
Clifton Park, NY
Apr 6, 2005
6/6 found this review helpful

This was our first trip to Cozumel and did not know what to expect. We usually go to Puerto Vallarta, but wanted less flight time for this vacation.
We decided to stay in downtown San Miguel, and were glad we did. We picked Casa Mexicana and were delighted. The hotel is new, beautiful, clean, and close to everything. Reasonable rates ($128/night) that included: Full breakfast buffet daily (omelet station, french toast, etc), Ocean view room with king size bed, hairdryers, 2 bathrobes, wonderful service. The only downside of this hotel is the pool: It is rather small, and only good for cooling off in. But the ocean is right across the street so swim there!

The service was exceptional as well, everyone who works there was so friendly and went out of their way to make sure we had a good time.
We stayed a total of 8 days and we are already talking about going back.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from ConciergeMayte, Head Concierge/Public Relations Manager
(Management representative)
Apr 8, 2005
Thank you for your comments.

On behalf of the management and staff of Casa Mexicana Cozumel, I would like to thank you for choosing to vacation with us. We are so glad that you enjoyed your stay, and we hope to see you again in the near future!

Muchas gracias.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $94 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Casa Mexicana Cozumel Address

Av Rafael E Melgar 457 Sur entre 5 y 7, Cozumel 77600, Mexico