I volunteered to be bumped off a plane due to overbooking in Cozumel and the airline sent me to this hotel. I have been to Cozumel many times and as big as this hotel is, I never noticed it. Upon arrival I was shocked at the cleanliness of the property and the great staff. The room was very nice and clean, above average for most places in Cozumel. The room service was excellent and the breakfast was the run of the mill Mexico Breakfast Buffet. The hotel has the perfect location for everyone, it is steps from Aqua Safari pier, steps from the square, steps from Carlos and Charlies, and was a great hotel. I would certainly stay here again. I would certainly prefer this hotel to the run of the mill all-inclusives around town!

When we were initially dropped off at the Hotel, we had some misgivings about the location. It's on the main street through town between the International Dock and the ferry dock in a very commercial area heavily dependent on cruise ship passengers. Once you go up the escalator, it's a little oasis at the top. The rooms are well sized and much quieter than you'd expect given the location. The beds were the hardest I've ever slept on but when we mentioned this to the front dest, they changed them immediately. Still very firm but ok. The included breakfast buffet was very good with cooked to order eggs,omlets, french toast, as well as fresh fruits and breads. Very pleasant and helpful staff. Bring a hair dryer if you use one - theirs don't work. This is our fourth trip to Cozumel but the first time we've stayed in town. We go to Cozumel to basically do nothing but spend the day laying on the beach and snorkeling and go into town for dinner at night. I think I prefer saying outside of town and taking a cab to town in the evening but, If you like to stay in the thick of things, this is a good hotel in a good location.

Okay, my friend and I are a travel company and have travelled a lot. We have many countries between the two of us, Mexico included, and Tripadvisor had not done us wrong on our last trip to Italy. I hate to say it though, Tripadvisor has done us wrong for Cozumel.

This supposed little gem messed up our reservation even though we reserved directly through them. They then pretended to not ever really know what we were saying throughout the remainder of our trip.

The water view is of cruise ships, the beds were quite hard, the mystery noises from the lobby area were annoying, and the breakfast buffet was really, really strange.

Hey, don't get us wrong, we are willing to do new and exciting adventures but for $200 a night in a really run-down town in Mexico this was not a valid option.

The photos they used in their advertising are totally and completely deceiving. I understand it is my fault not to understand that they weren't anywhere near sand, but they weren't anywhere near sand... And the pool, well it's not deep nor big.

Stayed there for a week Feb 08 and had a very enjoyable stay. The staff was most friendly and attentive. We booked a non oceanview room and my wife asked at check in, if available could we get an oceanview room. They had one but it was going to be like $35 more per night. She was hoping for a free upgrade so we said no thanks, we'll go with what we booked and the receptionist picked up the phone , I thought she was answering it, and she spoke for a bit in spanish, hung up and said she'd spoke to the manager and we could have the room for $28 more per night and my wife said no that's ok we'll be fine with the non OV so went to check into our room and it was a nice room and we took a look at our view and it was a view of people's back yards hanging laundry and all. She gave me the look and I said if you want the other room fine. So we did . We had more fun watching the comings and goings of the cruise ships and there passengers. I had brought binoculars. The water is pretty to look at as well. The 3rd floor room was very clean and comfortable. We brought a lap top and it was fun to send pictures while we were there. The included breakfast buffet was very good, like you'd get on a cruise or decent AI. We had a rental car so we got around.Seemed like we walked to restaurants every evening for dinner. You're so close to the center of things in town, very convient. The food was very good everywhere except for Carlos and Charlie's. We'd gone to the one in Cancun 20 something years ago and it was fine. This one was lousy. This was our first real visit to Cozumel except for an 8-6 stop on a cruise we'd taken a couple years ago. We had a great time snorkeling and going to the beach. Very relaxing. We hope to return soon and will certainly look into staying at this hotel again.