Just got back from almost a week in Cozumel. I was part of a group of 9 people who stayed at the Park Royal. We liked it!

Before going, we had heard that the Park Royal had recently been renovated. The all-inclusive price was good, so we gave it a shot. My expectations were that it would be about average for a budget-minded Carribean all-inclusive and it turned out to be better than expected.

The hotel staff was generally friendly and helpful, bar service was good, the place is clean (including lots of great looking tile) and well landscaped, the pools are in great shape. Air conditioning worked well.

I have no major complaints. One negative is the daily (except Sunday) view of cruise ships, which are in port just a short distance away, but which fortunately set sail before the sun sets. There is not much beach but there is a fair amount of reef right off the shore, which we both snorkeled and scuba dived repeatedly. The reef apparently took a beating in the last big hurricane but there is still some coral and a lot of fish. The food and food service were good for this price range. Some of our group did have some bouts of not feeling well. We don't know if there was anything wrong with the food or water -- some of it may have been due to the sudden change in diet.

One odd thing: This resort had no pharmacy or gift shop. It is, however, fairly near the center of town and there are also a 7-Eleven and two pharmacies within walking distance.

If you like long sandy beaches or sailing, this is not the place... There are beach clubs, down the west coast of Cozumel that have "real" beaches, if lots of sand is your thing.

If you like to snorkel and/or dive, the Park Royal is a great place to stay, since you can do both right from the property and/or do boat trips right from the hotel dock.
We did a multi-day dive package with the hotel's "dive shop" (AquaWorld, like a lot of places in the area). Both on-premises and on-the-boat dive staff were friendly and helpful.

Overall, this is a very good place.

My husband and I stayed at the Park Royal Cozumel Mar.31-Apr. 7 and had a fantastic time. We absolutely loved every minute of it! I don't want to be too long, but maybe I can give a few highlights that others can use:
Weather was great. Drinks were good and plentiful--definitely bring some sort of pitcher or mug so you don't have to keep going back and forth to the bar for drinks. Everything was extremely clean -- our room was cleaned every day, they raked the beach and cleaned out the pools every night, the grounds were gorgeous and everybody was always working to keep everything clean. Service was great -- we asked for an iron and ironing board and it was brought up almost immediately, and everyone tried their hardest to fulfill every request and need we had (though we didn't have many). Everyone had a smile on their face. The two pools by the ocean were great with swim-up bars in both,and the snorkeling right in front of the resort was a lot of fun!
Now for the few down sides that I had: the beach was a little small, especially if the resort is full; the food was OK...we ate at the buffet, the Mexican and Italian restaraunts and the buffet was better by far--nice variety every day with a laid back atmosphere. We also requested a king bed and didn't get it...I guess not enough available. And although the resort is across the street from the beach, you can hardly tell it...it's just a short walk to the beach (you'd walk this far at some "beachfront" resorts). As far as the time share people go, we were stopped one time, and after we said no, they didn't bother us again.
And my last tip is that a Jeep rental for a day or two will be worth every penny you spend. We rented one for 24 hours for about $100 and had an absolute blast exploring the other side of the island, and just the two of us together was very romantic (and fun)!! I would definitely stay at this resort again. What you get for the money is really worth it. All in all, we had a great time...can't wait to go back!!

We just got back 3 days ago and I want to go back now! We had a fantastic trip. We brought our 5 year old with us and he had a great time! The staff was great...very friendly and easy to talk to. The grounds were lush and beautiful, the pools were clean and fun to swim in. I loved the infinity pools. I loved the hot tubs being right on top of the water. You could snorkel 5 feet from the hot tub!!! Beach is a small inlet/cove....great for keeping an eye on kids. Two infinity pools with swim up bars on either side of the beach....I loved that the ships came in...they were so cool...my son loved that. The drinks were okay...depending on what you ordered I didn't feel they were too strong. They do serve top shelp liquer not the cheapy crap. Food was pretty decent. Breakfast being the best. We had Italian one night..okay. I heard from others that the Carribean was really great. We ate off the resort alot too so we were not too dissappointed. I think anyone who came here would have a great time. Oh yeah they have a spa/gym...I worked out twice to makeup for all the guac & chips...nice place...it is $5 to use it.
You MUST rent a jeep/car and tour the North part of the island. Go to Cocunuts for a yummy lunch and spectacular view of ocean. Go to La Playa(that beach) Punta Moreno for a nice relaxing day of white sandy beaches and swaying hammocks....EXCELLENT food & drinks here--I'm serious folks you will not be dissappointed!! Bob Marley's is also a treat to visit! Nice beaches at this spot too!

My wife and I stayed at the Park Royal April 6-13. I had fun pointing out all of the things people had complained about on this forum, and how most of them were either ridiculous or untrue. The Royal Holiday people are there, but like others have said if you say no thank you, they leave you alone. The facilities are beautiful. We were lucky to get one of the 10 King rooms (out of 330 total rooms) although I can’t imagine having two doubles instead would have made our experience any less spectacular. The staff there is very hard working, and is always aiming to please. Our highest regards go to Luis and Alfredo from the pool bars, Azrael and Alvaro for the Sports Bar and Angel from the Caribbean restaurant. All of these guys went the extra mile to make our time there great. The pools are great (and no, they are not cold), we spent the majority of our time at the two by the beach. Beach is small, rocky when you walk in, but the snorkeling was great. We made a trip with some friends down to Playa Mia for part of a day to experience a real beach. A $58 roundtrip cab ride and $15 per person admission fee were a bit much for having a long sandy beach to enjoy the sun-although if you do go, you must order the chicken wings, you have to see these things to believe them. At the resort, the food overall was good. We liked the buffet for breakfast; most of our lunches were at the pool snack bars where the burgers, pizza, nachos and hot dogs are all pretty good. We tried all three a la carte restaurants, and really liked the Caribbean and the Italian, the Mexican was not that great (could have been an off night). The reservation system is a little messed up, but if you go around noon to line up, your back by the pool in 15 minutes-so grab a drink while you wait and relax-it is supposed to be vacation.

Go into town and eat at La Mission restaurant. The $25 surf and turf was awesome, as were the other 5 meals sampled by our group. We had a lot of fun at the Sports Bar, we danced, did some limbo, sang some karaoke, yelled hellos to newcomers as they arrived, some of our group even tended a little bar. Speaking of little bars, make sure to visit Guantanamera (sp) which is located right next to the resort (above the store where you can by the $4.00 water and $5.00 Pringles). When you go there (bring someone with decent Spanish speaking skills), ask them to play the dice game, and to try the cheese if they have any.

It would be nice if there was some food available at the resort past 10:00. FYI-three large one topping Dominos pizzas delivered to PR will run about $55, but having the snack after last call was definitely a bonus. We were given some insider information by the friend of a woman demanding a drink past last call-that where she stayed in Playa del Carmen the year before has gourmet room service (including brick oven pizzas), but for the $330 per person per night she said it cost, one might expect that.

We went for a week of relaxing fun in the sun, and we got that and so much more. If you are going on vacation to find things to complain about, you will find them. Overall, we had a great time and I have no problem recommending this is a great place for a vacation.