We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Be careful what you read here...” 1 of 5 stars
Review of Park Royal Cozumel

Save Saved
You added Park Royal Cozumel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Park Royal Cozumel
3.5 of 5 Resort (All-Inclusive)   |   Playa Paraiso Km 3.5 Carretera Chankannab, Cozumel 77600, Mexico   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #17 of 58 hotels in Cozumel
A TripAdvisor Member
“Be careful what you read here...”
1 of 5 stars Reviewed August 1, 2004

Had a horrible experience. You should know that half the place is condemned and not occuppied -- large panes of glass were missing on higher level floors were birds were flying in and out of all day; food is placed in un-refridgerated cases that look like they came from old U.S. supermarkets in the 70's; flies were swarming around the meat they were grilling -- overall, did not eat anything there....went downtown, which was a quick and inexpensive cab ride.

As far as the alcohol....they have big 40's of beer that pour into small plastic cups for you -- that's all you get for beer. They used liquor in plastic jugs with no labels.

You should know that this place is partly a time share and when you arrive, they give you a color-coded bracelet to wear. During the day, they ship in unsuspecting groups for free alcohol and food, in exchange for listening to their time share seminar. They have a different color bracelet and different food is brought out, as well as top shelf alcohol. When you go to order a drink, they ask for you to show your bracelet so they know how to treat you.....it was really bizaare and they made no attempt to hide the difference in treatment. I guess they figure they have your credit card and have already charged you.

To make a long story short, we prepaid through Orbitz and when we returned to San Diego, emailed pictures to them of the condemned building, buffet, etc. Once they received the email, the called and graciously refunded our money.

I'm willing to bet that some of the people on here who are writing excellent reviews have purchased time shares here and trying to fill their slots and/or hoping the place does not go under. A.K.A Alterior motives.

Trust me....don't risk it here.

  • Stayed January 2004
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,818 people have reviewed this hotel

Traveler rating
    684
    695
    249
    106
    84
See reviews for
475
821
35
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (398)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed July 30, 2004

We recently returned from an eight night stay- July 17-25. Our children, ages 12 & 13 loved the hotel and activities. The staff are very friendly. There are many free activities throughout the day. The drinks and bartenders were wonderful.
The food was average, but certainly acceptable for an all inclusive resort. Breakfast was good, and most of the time we ate lunch at the pool bar, where they serve hot dogs, hamburgers, nachos. We ate dinner at some of the downtown clubs and restaurants about half of the time for a change of pace.
The rooms are large, but do need upgrading. According to the staff this has already started.
When you are ready to leave the hotel I would recommend Punta Langosta Mall and the plaza area downtown. Chankanab Park is beautiful and well worth spending a day. I would also recommend Paradise Island for swimming. This is just below San Fransisco beach. All of the facilities there are free!!!! Food and drinks are excellent also.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed July 28, 2004

My whole family loved the Park Royal hotel. The people who wrote bad reviews must've just expected more than 100% of perfection. Be sure to do the activities like beach volleyball, pool volleyball. The little lagoon right by the hotel was good snorkeling and they have little showers to get the sand off of you. The food was good enough for me, but if you have quality not quantity people in your family then bring some money and you can get a cab ride to mcdonalds or somethin. The cab service is great,there is usually cabs in line to get guests!!!! If you want very good snorkeling there is a park that you can get a cab ride too. I have forgotten what it is called, but you can just ask around. (i might recomend flippers) All in all my families stay was great, and i look forward to going back in the future.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed July 16, 2004

Had a great time at the park Royal. Stayed first week in July and had a great time. The resort was beautiful the food was way above what I was expecting with all the reviews. The snorkeling was absolutely wonderful. It was my first time so it was a great experience. One downside was the rock hard beds and the rooms were outdated and rundown. But if you are in Cozumel and spend all the time in the room you are doing something wrong. The workers at the resort were more than friendly and accomadating. As an example the ice cream machine had broken and my new wife wanted some ice cream so I asked one of the staff if there was an ice cream shop around. He then opened the closed kitchen and brought out icecream to us. Very friendly. Over all a great resort with very average rooms.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed July 15, 2004

I went with several friends down to Cozumel and had a great time, a large contributer to this was the stay at the hotel. The staff was very very friendly (including the front desk). The rooms were normal with air conditioning that was NOT turned off during the day. The food from the buffet was average and like with any buffet you must pick and choose. The bars were very fun without being too noisy or rowdy. Trust me, I have stayed at other all-inclusive hotels in Cozumel, and this was not the case. I would recomend this hotel to anyone (any age), and I plan to visit this hotel again within this year.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed July 10, 2004

Stayed here Sept. 2003 and it was off da chain in that piece. We drank till we threw up and then lil Maria cleaned it up. Yeah throwin her a couple of bills does help get served. Fully recommend it. But seriously the short walk to the hotel's private beach was great. Great snorkle opportunity and looked like a picture off of a Corona commercial.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed July 10, 2004

We traveled down July 2 to 5,had 4 rooms, and the first night, SCORPIONS in 2 of the rooms!!!
We also had SPIDERS in the other 2 rooms!. We were not put in the 10 story tower as requested, instead, we were in a remote ground floor around the corner of the front desk AWAY from Civilization.
The maid service lacked, the Al A Carte restaurant food sucked. The buffet was ok. The staff was reserved but polite, Except the front desk, which was RUDE.
The first day, we were without hot water for several hours.
DON'T lock your key in your room, or you'll face the wrath of the front desk.
The Bell hops were polite, stayed busy and got us a taxi when ever we desired.
The pool needs alot of work, but the hotel has great potential. Lush foliage, very tropical.

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Park Royal Cozumel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Royal Cozumel

Address: Playa Paraiso Km 3.5 Carretera Chankannab, Cozumel 77600, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Cozumel
#10 On the Beach Hotel in Cozumel
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Park Royal Cozumel 3.5*
Official Description (provided by the hotel):
Among the many amenities available at Park Royal Cozumel are several swimming pools, a first-rate fitness center, relaxing spa, and open-air theatre for evening entertainment under the beautiful night sky of Cozumel, Mexico. At the center of our Cozumel resort is the main pool, our beach pool is next to the ocean, and two infinity pools complete the offering. Our poolside bars will keep you cool and refreshed as you swim, play and relax by the crystal clear water of Cozumel. Two Jacuzzis provide beautiful ocean views right on the beach. Our sparkling Caribbean ocean invites you to snorkel. Our on-site dive shop can outfit you for a more adventurous ocean activity. A volleyball area is available to play and have fun with your family and friends while enjoying a magnificent ocean view of the coast of Cozumel, Mexico. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Orbitz, Expedia, Tingo, Priceline, Otel, Travelocity, HotelTravel.com, Hotels.com, BookingOdigeoWL, Venere and Agoda so you can book your Park Royal Cozumel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Park Royal Cozumel Hotel Cozumel
Park Royal Hotel Cozumel
Park Royal Cozumel Mexico

Owners: What's your side of the story?

If you own or manage Park Royal Cozumel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.