I traveled as a single woman to this amazing resort. The resort is beautiful and the staff were always ready to please. I was lucky enough not to get pressured to attend any sales presentations. I want to give a huge shout out to Ricardo at the front desk, who is awesome and was very attentive. Also, a big thanks to Louise at the pool near Aquaworld. The all inclusive drinks were amazing and made to perfection. My room was clean and the resort was also very clean. I often saw people working on the grounds to maintain the property. Check in was very fast (thanks again to amazing Ricardo). Make sure to tip the people who made a difference during your vacation because they only earn around $4.00 a day. I have stayed at numerous all inclusives and this was the best time I have had. Only desires for next time, Ipod speakers in room, need in room bar (refridge) and a 24 hour food bar. The night club was awesome and all of the guests appeared to be having the time of their lives. There were a great deal of newlyweds at this property. If you get a chance go to Aquaworld and dive. It is right next door to the hotel. Ask for the two best dive masters/instructors in the world, Oswaldo or Josue. These guys are fabulous and make sure that you are safe and having fun at the same time. I plan to get back to this beautiful resort which is the home to two peacocks as soon as possible. Oh yes, the beach is small, but still amazing and the snorkling is out of the world especially at night (saw an octopus and jelly fish). I made lifelong friends at this resort and will never forget the wonderful people who made this trip amazing.

We stayed at the Park Royal from 7/27-8/2/08...and loved it! When we arrived at the hotel at 11:30AM they quickly gave us a welcome drink and then checked us in! We were in our room by 11:45!!! There was a problem with our safe and we were told that someone would fix it shortly. Well, that wasn't exactly true, but after some discussions with the front desk someone did come...and ironically as the manager arrived [he had to change a code to allow us access] we developed a leak in the air conditioner. Within 5 minutes someone was there and it was fixed immediately! The front desk called every day after that to make sure that things were fine, a nice touch.
The room was absolutely beautiful...very clean and while the beds were on the smaller side, they were fine. The shower was the best and we never had a problem with hot water.
The system for securing reservations for the specialty restaurants was a bit unusual [12-3pm only] but since we were there it wasn't difficult to do. The Italian restaurant was by far the best food [we ate there twice] but the Mexican restaurant was really good too. We didn't go to the other one. La Veranda, the main dining room, was perfectly acceptable. Breakfasts were especially good. There was enough variety at each meal that there was always something to eat. It isn't five star cuisine, but we weren't expecting that, either. This is our third visit to Cozumel and our first at staying at an all-inclusive, so by comparison it was a breeze eating our meals there. We did go back into town one night and ate at a restaurant that we have eaten at each time we are there.
The pools were very clean. We stayed away from the main pool after the first day as it was the most crowded. I get up early so I was able to secure a place under the palm tree cabanas as I tend to burn easily, but I got earlier than I needed to...but it was actually nice sitting looking at the infinity pool and beyond.
With a cruise ship at the dock every day the view was obstructed for a good deal of the day, but it didn't matter. The swim up bars were great and it was very relaxing.
The food at the pools was excellent...even though they were just hamburgers, chicken patties and hot dogs, they were cooked right there and really hit the spot. [Especially if you didn't want to walk back to the restaurant].
While I have read other reviews about the "time share" people, we weren't bothered by them. One day a man approached and wanted to know if I wanted a rental car, etc, but I just said that we were there to relax, swim, drink and not worry about the real world...and we walked on. After that I would smile, say hello, and just kept moving. We weren't bothered by them again.
The staff was very polite, helpful and seemed to care about us having a good time. There wasn't really a language issue at all.
I don't want to say that you get what you pay for, because that sounds very negative, but for the value, it couldn't be beat! Having been to Cozumel three times in the past four years I don't know when we'll be back, but I would not hesitate in the slightest to staying at the Park Royal again!!!

I was traveling with my wife and two kids (21 and 14). We rented two rooms. A premier room for the wife and I (8th Floor) and a garden view room for the kids (3rd floor). The grounds were clean. Maybe not “Disney” clean, but pretty darn clean. In fact, whoever is responsible for aesthetics at this place deserves an award. I was up early one morning and saw the attention to detail in things like the placement of flowers and the fluffing of pillows in the lobby. Quite impressive. The rooms were large, clean, well-appointed and overall were great. But see below. This place, in a thousand ways, reminded me of every Royal Caribbean cruise I have ever been on. Same kind of friendly staff. Same kind of guests. Middle class to upper middle class folk, by and large.

The rooms do not have clocks. I found this strange, but not particularly bothersome as I was there for vacation and I am naturally a morning person, so getting up “on time” was no problem. One of my biggest complaints about this facility had to do with the walking surfaces all over the grounds. They are stone and if you have any kind of construction or masonry background, you will be appalled at the poor workmanship of the walking areas. The stones are uneven and are so uneven that I could not recommend this property to anyone who is not perfectly ambulatory. My mother is 70 years old and gets around pretty well, but I would never want her to have to navigate the walking areas of this hotel. Also, the path in and out of this property is a large stairway that is itself uneven. In fact, I don’t think it would pass building codes in the US.

This hotel is not a Double Tree or Hilton kind of place in terms of construction and you can expect to hear people outside and in the hall. This does not bother me, but it may bother you. The rooms are beautiful, especially for the price, but not nearly as sound-proof as your average Hilton.

We liked the food, but frankly, won’t go back solely because of the food issues. We wanted to explore Cozumel more, including the restaurants. I wanted to eat at 12 restaurants this week, not 2 or 3. I just didn’t realize that until I arrived there. I made my decision based on cost and if I were doing it again, I would rent a couple of rooms at a nice hotel and eat all over the island.

The hotel has internet, but you have to wait in line behind teenagers to use one of the computers in the business center. Thanks to Facebook, Xanga, Hotmail, etc., they are very busy talking with their friends back home. This is not a problem in the morning, but by mid-afternoon, this is an issue until the evening. The hotel has wireless internet access in the lobby, but it is slow. Bring your laptop. I did and was very happy. Although the wireless broke down on our last day and I was unable to use it. However, as it was early morning I simply moved to the business center and since all the teenagers were asleep, had no wait to use a computer.

The Park Royal does not necessarily cater to Mexican patrons, but it doesn’t hurt to be Mexican at this place. Or to at least have a command of the Spanish language. Don’t get me wrong, you can get by just fine if, like me, you speak no Spanish, but your experience will be a little better if you can speak the language. I would guess over 50% of the help does not speak English. Now, this does not include the front desk, the bar tenders, etc. But on one occasion our waiter could not understand our request for a sweetener for our tea. And the towel boy could not answer a simple question about the Veranda. And I would estimate fully 30% of the guests, if not more, are Mexican nationals.

We rented a car and had no trouble parking. However, the parking lot is small and I would guess that in the peak season there are parking issues. But in all fairness, I did not experience any parking problems; I am just worried that in the peak season that could be an issue.

The view from our 8th floor premier room was fantastic. The cruise ships left everyday by 5ish (except for Wednesday, when a Carnival ship stayed until 9ish- and was beautiful with all of its lights on) and the sun set every night at 7:30. Also, the ships were not there when we woke up, either. As we were gone most of the day, we enjoyed an unobstructed view for the majority of the time we were in the room. We watched the sun set without any obstruction and if you have ever seen a Caribbean sunset, you know how wonderful an experience that can be. It’s worth the cost of the vacation just to sit on the patio and watch the sun go down every night.

They conserve energy here in several different ways, but the most interesting to me is the fact that if you are in your room the lights don’t work unless you plug your room key into a slot at the door. It’s an irritant for about 24 hours and then you are accustomed to the situation. I was less irritated when I realized it was a good approach to keeping electricity usage and costs in line.

If you need to change a larger bill into smaller ones, all you get from them are pesos. Not dollars. The exchange rate at the airport while we were there was 9.1 to 1 and at the hotel it was 9.85 to 1.

BTW, no one tried to sell me anything while I was there.

Monday: arrived at the hotel at 3. There were three employees checking guests in, so we checked in with little trouble. However, we were given a room with two double beds and the wife and I wanted a room with a king. But a room with a king was not ready yet so we had to wait. It was not a long wait and certainly worth it. The premier room was on the 8th floor and the kids’ room was on the 3rd floor.

Dinner was at the La Veranda (Buffet) and was pretty good. I would describe it as an upscale golden corral and reminded very much of the Windjammer Café on your standard issue Royal Caribbean ship. Casual, but functional with lots of choices. All in all, not bad. I am an exceptionally picky eater and I had no problem finding something to eat.

In the premier room the electronic mechanism that operates the door failed and no one from maintenance could fix it. This was discovered at about 9 pm and they said that the guy that could replace the mechanism wouldn’t be in until and we could switch rooms if we wanted- to a room on the 2nd floor- or we could tough it out until 9 am the next morning and they would deal with it then. The view was spectacular, so we decided to deal with it.

When we returned from dinner the kids room (3rd floor garden view room) had ants in the bed. There was no food in the room, so not sure what that was about. Of course, you are in Cozumel, essentially a jungle island, so bugs are part of life there. Anyway, the staff moved them to a room on the second floor without any hassle. I should point out that their original plan was to send someone from housekeeping to change the sheets and to “spray”. I explained, calmly, that we would rather just move. So they accommodated that request without any hassle. I also wondered what would have happened had we been there at the peak season, my guess is spraying would have been our only alternative.

It is funny (or sad) to point out that both of the problems were simultaneous. So I was dealing with that poor desk clerk on both issues. To her credit, she seemed genuinely concerned and did her best, I think.

Tuesday: We left the property right after breakfast and were gone all day, so there is not much to report. The buffet for breakfast was large and well-stocked. The food was good. We ate lunch and dinner in town. When we were walking to the restaurant for breakfast we saw an employee fishing a snake out of the pool. They are very vigilant on the aesthetics of this property and are constantly attending to the pools and common areas. When I approached the front desk to inquire about the plan of the day for our broken lock I was greeted by name by Pablo, the employee that checked us in. Before I could inquire he gave me a complete update. They would fix the lock at 9. Apparently, they did, as everything was back to normal by the time we returned home at 6.

Wednesday: We spent the morning at the private beach. Not sure why anyone would complain about this beach as we found it to be outstanding. For lunch we needed to eat at noon to make an appointment for parasailing at 1:00, but the Veranda does not open until 12:30. I don’t understand those hours, except that checkout each day is noon and maybe they are trying to save a few bucks getting you out of the hotel before lunch, not sure. However, I think it might have something to do with the fact that they seem to cater a bit to the Mexican nationals that come there and I bet that eating schedule coincides with the normal Mexican’s schedule. So we grabbed a burger at the Bikini Bar that is next to the main pool. It was okay, but the girl spoke no English. And there were no utensils. And the chips were stale. And the pizza was clearly left over from the day before, which was disturbing. In the afternoon those pizzas, when fresh, looked appetizing, but at noon when they have sat all night, not so much. We didn’t like the limited choices in the Bikini Bar, so we just ate quickly at the Veranda at 12:30 and the food was very good. Huge selection again. Not sure why anyone would complain about the Veranda as it performed very well meal after meal. It’s a buffet, so you should have buffet expectations, but I thought it was very good. Dinner was at the Italian restaurant. I had the beef dish, Wife and Daughter had the lasagna, Son had the shrimp dish. Everyone was very pleased. Don’t forget to make a reservation. The restaurant is very small, like an Italian joint back home might be. We liked it.

Thursday: We only ate at the Veranda for breakfast, again it was very good. No other meals were eaten at the property and we were off for the day exploring Cozumel.
Friday: Our last day and again we only ate breakfast and then left.


Final thought: this place is reasonably priced and delivers a fair product for the price. If you are looking for an all-inclusive resort in Cozumel, and especially if you are a young couple or a young family that needs to travel on a budget (and doubly so if you want to lounge by the pool or the beach), then I think this is a great place to enjoy a week in Cozumel and I highly recommend it. I do not recommend this property to those that have trouble getting around or won’t take advantage of the inclusive nature of the property.

My Husband adn I just got back from Park Royal Cozumel. The Resort was nice enough and the food good. But BEWARE of the sales pitches of Royal Holiday scams there!!! They hook you by offering discounts to things like ruins tours and diving trips. The out right lie about a lot of things. They told us it would only be 75 minutes it was almost 2 hours. They told us we have lunch there was none. Then when we turned down the club the woman booking the tours told us she'd make a reservation for us to swim with the dolphins the next morning. When we got to the lobby the trip was not booked. Also I had to argue with the manager of Royal Holiday to get my $20 deposit back that I gave the rep the day I was talked into doing this. He told me the guy I gave the money to would be in the next day and I could get it then. I was like "he works for Royal Holiday you are the manager you give me my money. and let him give it to you!" Why should I wait!" The whole experience was horrible and I would not go back to ANY Park Royal Hotels again!! BTW to save you all the time The Gold level memembership of 30,000 "credits" which amounts to two 6 day trips a year, was $27 thousand dollars with an additionl $660 in yearly dues. CRAZY!!!