We arrive at 2pm I am anticipating a wait. (subsequent reviews) and was checked in in less than 10 minutes. good start! no king size bed... ok i knew that also from past reviews. no big deal. We wanted an ocean view... also not happening, little aggravated. We requested a roll away bed (at additional charge from our travel Company, this does not exist no matter what they tell you) little more aggravated. let me state that this has nothing to do with the hotel itself, only our travel provider.
The rooms are EXACTLY as pictured (with varying views of course) the grounds completely emmaculate.
We were preparing to change hotels one of the royal holiday's personell came up to us and said he could help.WRONG Beware of preditory Time share people. They will give you a free jeep, dolphin swim promise a room upgrade etc etc... they will promise you the world. but not before you spend $25 to $30k on a time share :) never been thru that before. Guess I am going to warn everyone i know now.
anyway after that we went to the beach, had a decision to make... are we going to be miseable for the 7 days we are here or are we going to have a good time?
We changed rooms, ocean view, 2 rooms adjoining, and started having fun. (at aditional change of couse) It's a pretty small resort so we saw many of the same people frequently many families. our daughter befriended a little girl and they played constantly while i took turns with her family watching them and having dinner at the "no kids" restaurants went snokeling etc. it worked out wonderfully.
The scuba/snokeling was great, The open water right outside the hotels lagoon was teeming with Parrot fish, tangs, box fish, grouper. it was beautiful! The east side of the island is nearly a religous experience if you need a big secluded beach. All In all it was wonderful, carribean restaurant is a must!! great staff, grounds as described on Park royal's website. go to have fun, you will be suprised how successful you will be with that attitude.

Spent a wonderful June 8-15, 2008 at the Park Royal in the Royal Suite (#2620 on the 6th floor)---which was absolutely a dream! It had 2 bedrooms, LR, 3 full baths, 3 balconies + a LARGE balcony off the LR. It was like an apartment and quite spacious!

The staff was quite helpful and accommodating and seem to show up out of no where to see if everything was OK. Everyone must meet Okey-Dokey at the swim-up bar----words cannot describe him. Claudia and Carlos with the actrivity staff were super and our personal PR rep, Esther, was a gracious hostess and did provide us with a coffee pot for our suite. So nice to sit on the balcony, sip coffee and watch the cruise ships come in early each morning---only 1 a day except for Sunday when none came in.

The buffet was above average and the speciality restaurants were very good---Italian was our favorite. Yes, there is a dress code but nothing outrageous---just long pants and nice shirts for men and long pants, capri or dress for women---no flip-flops for women or open sandals for men. Not such a hard thing to live with!

The evening shows were good to great and we enjoyed the costumes and the efforts put foth by the staff---not New York style but was nice to sit out at the open-air theater and enjoy the evening.

The grounds, pools, snack bars, and overall scenery was beautiful and people were always cleaning, sweeping, etc which kept the area always clean!

Out of the 5 PR resorts in Mexico we have stayed at over the years, this was our favorite and already anticipating a return trip in June, 2009.

We stayed here for our honeymoon, and the property was beautiful. Clean, new, great pools and beach area. Room was comfortable and clean.

Upon arrival, we asked for king bed, and were told there were only 10 king beds in the entire hotel. Later, we found out this isnt the case, but they cant guarantee any reservations you make. Most of the rooms are 2 double beds. We ended up waiting almost 3 hours for the correct room, and spent 2 hours arguing with staff about our reservation. What we were told and what we got were 2 different things entirely, so beware.

On Floors 1-4, you will not be able to see the ocean due to the center courtyard landscaping. Floor 5 you will see some, but be sure to ask for a high floor when you get there. We stayed on the 8th floor, and the view was amazing.

We did the all inclusive, and the drinks were good, bartenders friendly, and the bars have the best ocean view on the island.

Food was pretty good, although we didn't have a chance to try the specialty restaurants.

Once we got through the initial headache of getting the room, our stay was pleasant. It was a relaxing week, and the property is very clean, and upscale.

One last note: They are very strict about the 12 noon checkout, so if you have a 4 pm flight like we did, be sure to offer to leave your room early, head to the beach for a few hours, and ask for the hospitality suite to shower in after.

I just returned from Cozumel yesterday; I was there for 6 days and was with my girlfriend and her 2 young daughters, 8 and 9. Although it rained for 3 of the days, the experience was excellent. The staff is was courteous, polite and always went the extra mile to make sure everyone had a good time. The food was great and the alcohol was a little watered down but sometimes that's a good thing. They have about 10 young local employees who are in charge of daily activities such as: bingo, volleyball, water polo, bracelet making, snorkeling, trivia contests,etc and also coordinated the nightly activites: comedy routines, folk dances, and audience partipation shows. They are all very talented and don't earn as much as they deserve. I'll really miss all of them as well as all the bartenders, waiters, and even the bellhops. I dont understand how some of the past comments are negative toward this resort's service. Anyways, the only drawback is that the resort doesnt really have a beach; it's about a 50 yard stretch of ocean that has rocks on the bottom that arent too friendly on the feet,,it's a good area for snorkeling however,. . My advice if you want a beach to relax at for a few hours with the kids,,,just pay $10 and take a taxi a couple miles to Mr Sanchos beach,,or San Francisco beach,,,they're both great.......Another thing is that when you're there,,,,,you'll be solicited to rent a jeep many times....for anywhere from $60-$85 for 24 hours.....My advice,,,dont do it,,,,besides the fact that your us auto insurance doesnt cover any dmg to the jeep or any liability....Mexico doesnt require liability insurance on its vehicles.....so if anyone steals the jeep or hits it when you're in a restaurant....you're going to have to pay the hotel or whomever rented you the jeep.......This is no joke......You can always purchase Mexico auto insurance but its not cost-effective for a 24 hour rental........Just take a taxi....they have set-rates....and if a price you're quoted sounds too high....ask another taxi driver.......I wasnt ever shafted by the driver's........Always have small bills also,,,because they dont always have change.....Well, thats about it,,,,,This place is fun for the kids, and adults alike,,,and now I have to get used to the "no more free food, alcohol routine." I miss Park Royal already.