We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Park Royal Cozumel and Cozumel?

We'll send you updates with the latest deals, reviews and articles for Park Royal Cozumel and Cozumel each week.

  • Save Park Royal Cozumel
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d219149?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_BOOKNOW

Park Royal Cozumel: Traveler Reviews


Park Royal Cozumel
Playa Paraiso Km 3.5, Cozumel 77600, Mexico
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Find Cheap Flights to Cozumel

Traveler Reviews

78% Recommend
4.0 of 5 stars 462 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (462)
[ Date ] [ Rating ]
We loved it!

Park Royal Cozumel

Save Review
4 of 5 stars
GennasMom 5 contributions
Williamsburg PA
Apr 16, 2008 | Trip type: Couples
3/3 found this review helpful

We stayed at this resort from 4/6 thru 4/13/2008. We are members of Royal Holiday Club and joined it two years ago when the Park Royal was just recovering from Hurricane Wilma. This was the first opportunity we had to go back there for a stay after it was completed. We loved it! As with others, we arrived around 12:30 and were pleasantly surprised to find that our room was ready, so we were able to take our luggage up, change clothes, and get comfy! And the room! We reserved an "Ambassador" through Royal Holiday and it was awesome! We were on the top floor at the very end of the building, so we had spectacular 180 degree (or better) views! Our room could sleep 6, but we only had 3 and it was wonderful. The sitting area had a murphy bed and the bedroom had two beds. Both rooms had full baths - which was VERY convenient. If you go, and have the opportunity, ask for room 2919 - it was fabulous - except that the bedroom a/c never got quite cool enough for me. The other room got very cool, but I'm a little more warm blooded than most. I could've used more air - and the maid always left the doors and curtains open, which let the afternoon sunshine in - more heat - ugh! But overall it was not a big deal. The beds were pretty hard (extra firm), so that might be an issue for some. We ate at the Carribean and Mexican restaurants and both were very good. I really didn't think it was that big of a deal to make the reservations between 12 - 3. We didn't try the Italiano restaurant because we just couldn't bring ourselves to eat italian food while in the Mexican carribean. The buffet food was pretty good - always had a good variety so there shouldn't be any reason to go hungry. I felt that we got our money's worth with the all inclusive fee. The bartenders were very nice - okey dokey Luis! The pools were all wonderful - very clean and well maintained. We never had a problem getting chairs under a palapa on the beach and we seldom got there before 9:30 a.m. The lagoon/beach area is pretty rocky, so if you are only going to swim, I would recommend water shoes. While in Cozumel we got "talked into" visiting another vacation club resort in Playa del Carmen. It was a beautiful place, but it was so huge I wouldn't feel comfortable there. Also, the beach was very rough. At Park Royal, it feels more "homey" and the beach, although small, is very welcoming.
I would highly recommend this place to anyone. Although the walkways were a little rough, there were several disabled folks (in wheelchairs) there and they seemed to have no problem. I also observed some staff members pushing them around - nice!
I can't wait to go back to Park Royal. Our week there was much too short.

  • Liked — It was clean and well maintained
  • Disliked — Lots of steps - not a big deal for most
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay April 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since April 16, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d219149?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $231 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Honeymoon paradise!

Park Royal Cozumel

Save Review
5 of 5 stars
camccune 3 contributions
Los Angeles
Apr 15, 2008 | Trip type: Couples
4/4 found this review helpful

Went for our honeymoon the week of 4/6 and LOVED it! There weren't too many people at the hotel - maybe the post-Spring break lull? We had our choice of lounge chairs at the 3 pools and the beach. More empty chairs than people.

We didn’t try the restaurants since we loved the buffet so much. The food is fantastic - authentic Mexican with lots of fresh vegetables, fruits, soups, fish, a variety of meats, pozole, menudo. Every meal had at least 4 fresh juices - watermelon, papaya, melon...yum!! We didn't have a single meal that we didn't love.

Most of the bars do close at 7, however there is a sports bar off the lobby that’s open until 2 am. We went to a couple of the nighttime shows - they were entertaining.

A word of caution - we bought the airport/hotel transfer from Expedia. To get a return voucher, we had to see a rep. who sells activities. That's ok, but while waiting to talk with him, he was helping another customer. My husband speaks Spanish, and the rep (Daniel) told his customer he would check on a reservation for an activity she made through the timeshare people. He called (in Spanish) and changed the reservation to reflect that he made it, then told her the reservation was never made and he took care of it for her. Needless to say, we didn't book anything through him.

Went to the timeshare presentation. It wasn't high pressure at all, and they let us go after saying "no" just once. Got a great deal on the Chichen Itza trip, which is a LONG day from Cozumel. Got on the ferry at 7 am and returned at 10 pm. Visiting the site itself is 3 hours. The rest is on the bus and at a shopping plaza. Wouldn't do that trip again.

Our room was on the 3rd floor we could see the ocean from the balcony. Lots of hot water. Double bed was fine for us - didn't feel cramped at all. Room was clean and nicely furnished.

  • Liked — Great food, relaxing environment,
  • Disliked — Lukewarm jacuzzi
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since October 08, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d219149?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $231 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Clean, clean, clean!

Park Royal Cozumel

Save Review
5 of 5 stars
AKKEJ 1 contribution
Holland, MI
Apr 13, 2008
4/4 found this review helpful

The grounds and the rooms were very clean, impressive. Loved the Italian restaurant, the Mexican restaurant was just okay. Make sure you bring along long pants and closed toe shoes or you will not be able to enjoy these restaurants. Women make sure your sandals are dressy, no flip flops. Children can only go into the Mexican restaurant, they have to be 12 or older for the other two restaurants, kind of a bummer! The breakfast buffet was great! The staff was courteous and friendly, however, never really connected with any staff as our family did at an all inclusive in Puerto Vallarta. The hotel has a small beach, which is certainly nice, however don't plan on taking any walks on the beach, not possible. The pools are beautiful, we liked the pool that is surrounded by palm trees, that is where all the activities are held, great for kids. Try out the free snorkeling at the hotel, saw some cool fish! Go to the international cruise market, approximately a couple of blocks from the resort, fun spot. Lots of shops for bringing home that special sovenior. Overall our experience was very good! One more thing, bring immodium A.D. with you, it certainly has been necessary. I would definitely recommend this hotel! Have fun and enjoy! Ask Alex to make you a "june bug", it was my favorite drink! Cheers!

  • Liked — The facility was very clean
  • Disliked — Lack of beach
  • Date of stay April 2008
  • Member since April 13, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d219149?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $231 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Always a Good Time at the Park Royal Hotel

Park Royal Cozumel

Save Review
4 of 5 stars
lsl327 21 contributions
Colorado
Apr 11, 2008 | Trip type: Couples
5/5 found this review helpful

This is our 5th trip to the Park Royal. We have been staying there since it was called the Sol Caribe. Our last trip was in 2002 and lots has changed on this island and hotel since then. Good things with the hotel and bad on the island. The hotel has always been comfortable and convenient for what we like to do in Cozumel. We were in building 2 in room 2702 and it was very comfortable and clean. The hall is loud but after about 10pm it was not too bad. We had no trouble sleeping. The room was spotless as always with a great shower, king size bed, plenty of towels, hair dryer, great a/c and a safe that cost $2 a day. We had absolutely no complaints about the room. The balcony is a nice way to take in the warm sun in the great view of the lush hotel grounds and crystal blue ocean. The food service is good. We are easy to please so we could always find something good to eat. The pools are nice but a little cloudy most of the time. We had no trouble getting a spot in the sun or shade at the beach after 10 am. Check-in was fast and easy. Everything at the hotel worked very easily and was a lovely carefree weekend. Although a lot have said the snorkeling off the beach is great…we thought different. After the hurricanes the snorkeling is just not the same anywhere around the island. If you have not snorkeled a lot you might find it impressive, but if you have ever been to Cozumel pre-hurricanes, you will find it sad and will miss all the fish and wildlife you used to find at along the reefs. Only mother nature is too blame, not the hotel. The water is super clear and you will see fish, but just not the variety and quantity there was just a few years ago. Tip…if you are around on Sunday night at 8pm take a $4 cab ride to the town square and take part in the Fiesta party where a live band plays in the gazebo. It is a great local cultural experience. This is a great hotel and well worth the bargain prices they usually offer. Just like anywhere outside the US, smile and greet people in the local language you will find hospitality any where you go! Have fun!

  • Liked — Location
  • Disliked — Eveything was great!
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since April 28, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for People with disabilities, Older travelers
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d219149?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $231 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Park Royal-Great Value with some setbacks!!

Park Royal Cozumel

Save Review
4 of 5 stars
alfver 1 contribution
Fort Worth, tx
Apr 11, 2008 | Trip type: Couples
3/4 found this review helpful

We stayed at the park royal in march and were pleasantly suprised. The grounds and rooms are immaculate and comtemporary, the pool areas are spacious with diversity, and the open bar is priceless!!

Although, they can improve on somethings: 1) front desk is unbearable!!! It always has a long line, they are not the friendliest, and seem unwilling to help. 2) the food is merely edible. Breakfast buffet and snack bar are by far the best. The other "specialty restaurants" are not worth the hassle to get in to. You have to wait till 12-3pm each day to make a reservation!! Come on, you are on "VACATION"!! when we were able to get a reservation, they were empty!!! uf!! 3) the hot tubs, need to fit the description and be hot 4) and the pathways can be a little less rocky!! If ur disabled, forget about this place!

Overall, we did get a great value for the resort and enjoyed ourselves!!!

  • Liked — The grounds
  • Disliked — The food
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since April 11, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, People with disabilities, Older travelers, Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure, Great food / Wine, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d219149?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $231 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Travelers Who Viewed This Property Also Viewed
Location: Cozumel, Yucatan Peninsula
$260*
Check Rates ABS:HotelCheckRates-d184998?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Cozumel, Yucatan Peninsula
$304*
Check Rates ABS:HotelCheckRates-d259238?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Cozumel, Yucatan Peninsula
$291*
Check Rates ABS:HotelCheckRates-d153006?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
*Average price
Write Your Own Hotel Review
Been to Park Royal Cozumel? Share your experiences!
Write a Review
Add Photos
Add Videos

Do You Own Park Royal Cozumel?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owner's Page
  • Add Photo
  • Add Video

Park Royal Cozumel Also Known As

Address: Playa Paraiso Km 3.5, Cozumel 77600, Mexico