We stayed 2 nights at Park Royal when our original hotel overbooked and had to send us here for 2 nights until they had a room available for the rest of our stay. We stayed Thur and Fri night (2/21-2/22) and had a very enjoyable stay. We were in the 2nd tower on the 9th level and although the elevators were slow at times, the view from our balcony was amazing. We could see all the resort, beach and the cruise ships that docked nearby. The food at the buffet was very good and we were told by other guests to try the Caribbean restaurant and we thought that was also good and their desserts were amazing so make sure to leave room! The beach was very small but had several deck areas where you could lay overlooking the water. There was a cover/rocks next to the beach that you could walk on and look at the fish in the water which was very cool. As a guest, you can use snorkeling equipment for free for 2 hours (not sure why someone else said 1 hr in their review) and then its $9 extra per person per hour past that 2 hr period....which I thought was plenty of time. There were tons of fish nearby the beach and there was lots of areas in water to find fish hiding in rocks, etc. I was suprised that there was a $2 per day fee for using a security box in the room and $5 per day for gym (which we didn't use). I would recommend the hotel and the service was very good. The activities for familes was lacking and could be improved.

We booked thru expedia & stayed for 6 nights/7 days. Upon arriving you are overwhelmed w/sales people in the airport. All we wanted was a cab to the hotel, finally someone outside in the taxi line was able to direct to the shuttle service. It costs $32. for 4 to take the shuttle to the hotel. the taxi's were not allowed to take us (at least that is what we were told). Upon arriving check-in was seemless (arriving at 12:30pm). We couldn't check into the hotel until 3pm so they kept our bags in a safe room while we checked out the grounds and had lunch. The beach area is amazing. Lots of different places to choose from. We had no problem getting chairs every day. We noticed that people were reserving the "primo" spots w/towels on the chairs so we also did that a few days when we wanted under a tiki hut or shade. The safe is $2. extra per day which is not a big deal to us. Better safe than sorry. It was big enough to fit our lap top, camera, small purse, jewelry box, etc. The bars at every location where quick to serve you - my only complaint was that they don't open until 11am. It would have been nice to have water, coke, etc. before then. The breakfast at the Buffet is GREAT! American style food w/lots of choices. The guys couldn't get enough of the french toast and made to order omelets. Lunch for us was usually at the snack bar by the beach - hot dogs, hamburgers, etc. It was fair. Dinner we tried all 3 restaurants, the mexican is average, nothing like the states version. Our favorite was the Itailian - yummie brushetta and salad bar as well as good entrees. The carribean had the best view of course but we aren't much into fish/seafood entrees so they had a limited selection for us. The desserts at every restaurant were awful. We also enjoyed the spa services of a massage and it was very nice and affordable. Our biggest complaints---- our room was across from the amphitheater and they have a show every night at 9pm. We usually were ready to go to bed by 9 or 9:30 and it kept us up. Definintely make sure you do not have a room in that location if you have children. Secondly they have a terrible gift shop. Not much is there in the way of snacks or souvieners. Thirdly they are missing is an ATM or currency exchange which would have been helpful and lastly the housekeeping doesn't come unitl very late - like 4pm for us so we have to time getting ready for our evening around that. We NEVER got hassled by the time share people and went the the lobby quite often. They have a very nice business center w/4 computers that you can use from 7am -11pm to check emails, get on the internet, etc. The facilities are very clean and nice. We loved getting the snorkel, fins, etc. to snorkel off the beach area - they let us keep them for 2hrs at a time. The guys rented tanks for dive with for $7 each. They had all of the equipment w/them but thought it was nice they would let you "free" dive from the beach area. We enjoyed volleyball, water aerobics, stretching classes, dance lessons, and friendship bracelet classes as well as BINGO. They have many activities if you get sick of laying in the sun - if that is possible :) Town was very safe and we had dinner twice there as well as did some shopping. If you are looking for an excusion we did the Fury Catamaran snorkeling excursion and it was very nice and fun. We saw the most fish right off the hotel beach area around 3pm. For some reason they seem to be "eatting" then. Overall the water is beautiful and something i hope stays in my head forever, the hotel is very clean and nice and at least for us they were pretty accomodating. Would return again! (one more thing - hot tubs are cold - just a warning - but they were warmer than the pools)

I traveled to Cozumel for one week ( Feb 21-26, 2008). The hotel grounds were immaculate... rooms were beautifully prepared! The staff was friendly and very helpful... very accomodating to our every need! The food at the restaurants as well as the buffet were delicious... great snacks at the bars near the pools... I was constantly snacking at the Bikin Bar!

We enjoyed our stay and would definitely recommend the Park Royal to any traveler.. single, mature or family!!! We will definitely return to stay here on our next visit to Mexico's Yucatan!

My wife and I stayed at the Park Royal February 17-24. We had a wonderful time. We were really only looking for a clean place to stay while doing some diving which was the reason for our trip and let me say we were very pleasantly surprised with the Park Royal.

We have stayed at several other all inclusive resorts in the past including several Allegro properties as well as other all inclusives in the caribbean and throughtout Mexico and the Park Royal was definately the best service we've ever experienced.

We read tripadvisor posts prior to booking this resort and I honestly don't understand some of the complaints that I read.

Here are some observations that people may find helpful:

1. Yes there is a $2/day charge to use the safe, a little odd I agree but I honestly can't really care about $2 when some airlines are now charging me $50 to check a second piece of luggage and most hotels now charge a "energy" fee.

2. You can eat at the a la cart restaurants every night if you want which is a nice departure from some other all inclusive properties which limit your frequency. There are three a la cart restaurants including: Italian, Mexican, and Caribbean. The food was excellent at each but we liked the Caribbean the best especially the grouper. The wait staff was a little disorganized in the Mexican restaurant but on the whole it was great.

3. Here's the catch on the a la cart restaurants...you have to make reservations for them each day. You have to make reservations the same day that you want to eat at the restaurant. The reservation period is from noon until 3pm but people start lining up about 11:45am so get in line or you'll be stuck without a reservation. This is one thing that is a pain in the butt, but not a huge problem.

4. If you are a diver and plan to dive there is an onsite dive operator but we did not use them. They cater to the cruise ships and have tons of people on their boats. We used another dive operator who picked us up at the hotel pier. I know that there was some mention of the onsite operator charging for pick up by other shops but we didn't experience this and I was told that your dive operator will pay the fee if it is a problem.

5. The hotel bars DO NOT close at 10pm. I remember reading a complaint about this and it is not the case. The lobby bar is open later and the sports bar is open until 2am.

6. The wireless internet in the lobby works well and the speed is decent.

7. The cab fare from the airport to the hotel is $8/person. The cost for two of us from the hotel to the airport was $9, who knows?? The fares are fixed so you don't have to play let's make a deal with the driver. You do have to get tickets inside the airport for the cab fare which you give to an attendant outside at the curb. Cab fare from the hotel to downtown is $5 for any number of passengers.

8. We had no problem with checkin or checkout. Checkout time is noon.

Hope all this info helps. You will love the Park Royal. It is a beautiful and meticulously maintained resort.