We booked thru expedia & stayed for 6 nights/7 days. Upon arriving you are overwhelmed w/sales people in the airport. All we wanted was a cab to the hotel, finally someone outside in the taxi line was able to direct to the shuttle service. It costs $32. for 4 to take the shuttle to the hotel. the taxi's were not allowed to take us (at least that is what we were told). Upon arriving check-in was seemless (arriving at 12:30pm). We couldn't check into the hotel until 3pm so they kept our bags in a safe room while we checked out the grounds and had lunch. The beach area is amazing. Lots of different places to choose from. We had no problem getting chairs every day. We noticed that people were reserving the "primo" spots w/towels on the chairs so we also did that a few days when we wanted under a tiki hut or shade. The safe is $2. extra per day which is not a big deal to us. Better safe than sorry. It was big enough to fit our lap top, camera, small purse, jewelry box, etc. The bars at every location where quick to serve you - my only complaint was that they don't open until 11am. It would have been nice to have water, coke, etc. before then. The breakfast at the Buffet is GREAT! American style food w/lots of choices. The guys couldn't get enough of the french toast and made to order omelets. Lunch for us was usually at the snack bar by the beach - hot dogs, hamburgers, etc. It was fair. Dinner we tried all 3 restaurants, the mexican is average, nothing like the states version. Our favorite was the Itailian - yummie brushetta and salad bar as well as good entrees. The carribean had the best view of course but we aren't much into fish/seafood entrees so they had a limited selection for us. The desserts at every restaurant were awful. We also enjoyed the spa services of a massage and it was very nice and affordable. Our biggest complaints---- our room was across from the amphitheater and they have a show every night at 9pm. We usually were ready to go to bed by 9 or 9:30 and it kept us up. Definintely make sure you do not have a room in that location if you have children. Secondly they have a terrible gift shop. Not much is there in the way of snacks or souvieners. Thirdly they are missing is an ATM or currency exchange which would have been helpful and lastly the housekeeping doesn't come unitl very late - like 4pm for us so we have to time getting ready for our evening around that. We NEVER got hassled by the time share people and went the the lobby quite often. They have a very nice business center w/4 computers that you can use from 7am -11pm to check emails, get on the internet, etc. The facilities are very clean and nice. We loved getting the snorkel, fins, etc. to snorkel off the beach area - they let us keep them for 2hrs at a time. The guys rented tanks for dive with for $7 each. They had all of the equipment w/them but thought it was nice they would let you "free" dive from the beach area. We enjoyed volleyball, water aerobics, stretching classes, dance lessons, and friendship bracelet classes as well as BINGO. They have many activities if you get sick of laying in the sun - if that is possible :) Town was very safe and we had dinner twice there as well as did some shopping. If you are looking for an excusion we did the Fury Catamaran snorkeling excursion and it was very nice and fun. We saw the most fish right off the hotel beach area around 3pm. For some reason they seem to be "eatting" then. Overall the water is beautiful and something i hope stays in my head forever, the hotel is very clean and nice and at least for us they were pretty accomodating. Would return again! (one more thing - hot tubs are cold - just a warning - but they were warmer than the pools)

I traveled to Cozumel for one week ( Feb 21-26, 2008). The hotel grounds were immaculate... rooms were beautifully prepared! The staff was friendly and very helpful... very accomodating to our every need! The food at the restaurants as well as the buffet were delicious... great snacks at the bars near the pools... I was constantly snacking at the Bikin Bar!

We enjoyed our stay and would definitely recommend the Park Royal to any traveler.. single, mature or family!!! We will definitely return to stay here on our next visit to Mexico's Yucatan!

My wife and I stayed at the Park Royal February 17-24. We had a wonderful time. We were really only looking for a clean place to stay while doing some diving which was the reason for our trip and let me say we were very pleasantly surprised with the Park Royal.

We have stayed at several other all inclusive resorts in the past including several Allegro properties as well as other all inclusives in the caribbean and throughtout Mexico and the Park Royal was definately the best service we've ever experienced.

We read tripadvisor posts prior to booking this resort and I honestly don't understand some of the complaints that I read.

Here are some observations that people may find helpful:

1. Yes there is a $2/day charge to use the safe, a little odd I agree but I honestly can't really care about $2 when some airlines are now charging me $50 to check a second piece of luggage and most hotels now charge a "energy" fee.

2. You can eat at the a la cart restaurants every night if you want which is a nice departure from some other all inclusive properties which limit your frequency. There are three a la cart restaurants including: Italian, Mexican, and Caribbean. The food was excellent at each but we liked the Caribbean the best especially the grouper. The wait staff was a little disorganized in the Mexican restaurant but on the whole it was great.

3. Here's the catch on the a la cart restaurants...you have to make reservations for them each day. You have to make reservations the same day that you want to eat at the restaurant. The reservation period is from noon until 3pm but people start lining up about 11:45am so get in line or you'll be stuck without a reservation. This is one thing that is a pain in the butt, but not a huge problem.

4. If you are a diver and plan to dive there is an onsite dive operator but we did not use them. They cater to the cruise ships and have tons of people on their boats. We used another dive operator who picked us up at the hotel pier. I know that there was some mention of the onsite operator charging for pick up by other shops but we didn't experience this and I was told that your dive operator will pay the fee if it is a problem.

5. The hotel bars DO NOT close at 10pm. I remember reading a complaint about this and it is not the case. The lobby bar is open later and the sports bar is open until 2am.

6. The wireless internet in the lobby works well and the speed is decent.

7. The cab fare from the airport to the hotel is $8/person. The cost for two of us from the hotel to the airport was $9, who knows?? The fares are fixed so you don't have to play let's make a deal with the driver. You do have to get tickets inside the airport for the cab fare which you give to an attendant outside at the curb. Cab fare from the hotel to downtown is $5 for any number of passengers.

8. We had no problem with checkin or checkout. Checkout time is noon.

Hope all this info helps. You will love the Park Royal. It is a beautiful and meticulously maintained resort.

I would definitely not recommend the Park Royal. The resort is lovely and very clean - but the service was not that great and there were hidden costs that we did not know about. Upon arrival we were told we had to pay $2 per day to use the safe in our room and $5 per person per visit to use the exercise room. We have never had to pay for these ammenities at any other facility we have stayed in - either in the USA or Mexico. You could use the masks, snorkels, and fins - but only for an hour. If you wanted to use them to go outside the resort to snorkel - they charged a fee of $8 per person and were quite rude to the customers. They wanted cash and would not let you charge it to your room - who goes to an all-inclusive and walks around with cash in their bathing suits? There are plenty of fish to see right in front of the resort if that’s what you like to do. The only other ammenity was volleyball - no kayaks, sailboats, etc. We had a problem with the safe and it took 11 phone calls and two days to get someone to come up and reset it so that we could use it and also to change 1 light bulb so that we would have light in the bathroom area. Also the toilet seats are too small for the toilets and when you sat down would shift all over. I felt the attitude by the staff was “too bad-so sad” , when ever we asked about something. Also, if your travel agent tries to get you a king size bed, early or late check out - forget it - they won’t do it. There were representatives all over the place trying to get people to listen to their sales pitch to buy into a time share or vacation program - don’t do it - they say it will last 1 hour but you’ll sit for 3 hrs listening to high pressure sales arguments. They’ll give you just about anything you want if you listen to their presentation. The food was okay and nourishing but nothing to rave about - it got kind of boring towards the end of the week. They have 3 restaurants that you can make reservations at but you could only do it on the day that you wanted to eat there and only between the hours of 12:30-3:30, which isn’t always convenient if you want to go sightseeing. The time to check in and check out was horrible. We saw 5 people behind the counter at 10:00 at night but only 2 people during the check out time, which made for very long lines and they didn’t seem to be very organized. Also, they do not have enough seating area for people to just sit and relax in the evening to play cards/games. You weren’t allowed to go into the bar to sit and play cards and only had a grouping of 4 tables and chairs in the lobby. Plenty of chairs around the pool for during the day.