Just got back from a 6 day stay at the Park Royal Cozumel and it was a wonderful time! As almost everyone has mentioned, the property and hotel are immaculate and breathtakingly beautiful!! The staff are constantly maintaining the grounds and gardens, and it makes for a very comfortable and relaxing environment. Due to a very unfortunate flight delay of 19 hours we actually missed our first day at the resort, but even with the confusion of checking in a day late, our check in was relatively smooth and we got to our beautiful room with no hiccups. We weren't really harassed by the timeshare/concierge people at first... we just sat through a 5 - 10 minute orientation and they let us be for the rest of our stay. I didn't find them pushy or irritating, they were actually very nice people overall. I did notice that there seemed to be a good mark-up of prices when using the concierge for booking other services. For example, we inquired about parasailing and they handed us a brochure (with the phone number torn off the bottom!) and quoted us $70 for 2 people. The next day we asked at the dive shop if they could help is arrange parasailing and they took care of everything for us and the actual cost ended up being $55!! However, we did use the concierge to schedule a day-long excursion to the mainland to see Chi Chiniza and it was well worth the money for the peace of mind even if we ended up spending more than we might have had we booked it ourselves. Speaking of the dive shop, they were excellent! All of the dive masters are extremely helpful and very knowledgeable (and most of them speak fluent English!). I did my Open Water Diver certification through Auqa World right at the resort and had a great experience all the way. The diving itself is beautiful, though I have nothing to compare it to yet, I will be glad to look back on it as a very positive first experience with diving! Than you Adrian and Walter! The drinks are all 'free-pour' and I was very impressed with the quality of the bartending and the drinks themselves. Try the Blue Cozumel (Luis' invention!) or the Black Monkey if you like a unique sweet beach drink. The food at the Buffet was ok at best, but I didn't really pick the resort for the food. We enjoyed all of our meals at the a la carte restaurants, though the Caribbean meal was definitely my favorite! Try the ribs, they are amazing!! And our server Gasper definitely made the experience well worth repeating. No issues getting reservations for dinner either... we were diving almost every day and didn't get back to the resort until after 4:00 pm and both times we tried to make reservations they accommodated us. We did have to settle for a later dinner time (8:30 - 9:00) but it was fine. And all of the water at the hotel is purified and is perfectly fine to drink so we didn't have to worry about the "Dont drink the water in Mexico" issue. We did go to town one evening and had a great time at Senior Frogs. The food wasn't very good but the 'Yard' drinks and the music were fantastic. Shopping was definitely an experience with the vendors constantly whistling and calling out to you, but I just tried to be polite and kept my money out of view. Overall not a bad experience, and we got some great souveniers as well. The ONLY downside to the resort was the Cruise dock so close by. You definitely don't get much of a view from your room or the beach with the massive ships at dock every day. And in the morning we could clearly hear the loudspeaker announcements coming from the cruise ship and the blasts of the horn for the passengers to board the ship at night. It didn't completely ruin the beauty of the place but I may not choose another resort so close to a cruise dock in future. And some other reviewers have commented on the music at the resort (pool side and on the beach) as not being very good. I have to disagree! It was a great mix of spanish music, disco, house, country... everything. I really really enjoyed the music, it definitely adds another memorable element to the vacation as a whole. So, through all of my babbling Ill sum it up with highly recommending this resort to anyone visiting Cozumel, and also a big shout out to the dive shop. I hope this review has been helpful! Enjoy :)

Just got back from our first trip to Cozumel; stayed at the Park Royal located a short ride from the downtown area. Our hotel representative told us to expect to pay no more than $7-8 per person for the cab. A fellow traveler told us we could get one about a block away from the airport on the main road for $5 per person. He was correct - there are rows of cabs just a short distance away from the airport confusion; it saves a few bucks.
Arrival at the lobby was painless; check-in was delayed but not because of the hotel staff. I just think that the party in front of us had a little difficulty understanding everything, and asked questions for at least 20 minutes. There were only two people handling check-in so it did get backed up. We were a bit early, so we had a quick beer and surveyed the grounds while we waited one hour for our room.
The grounds, as you could see from the pictures, were virtually immaculate. Obviously a lot of care and concern goes into the daily maintenance of this facility. Our room was a "junior suite" which had a smalll room off to the side for kids, on a sleeper-ready couch. It also had a TV and remote if I got up early and wanted to catch the news while my wife slept in the main bedroom. The bath featured a "rain shower" head which we both loved. Bedding (king bed) was firm but very comfortable. The patio was narrow, and offered a view of a parking lot and vacant ground.
Breakfast starts at the Veranda restaurant, which is buffett style, and also serves lunch and dinner without reservations or long pants. For the most part, I found that breakfast and lunch did get a bit repetitious, but that is to be expected when you eat there every day. The food was excellent; with the typical omlette station, great fresh fruit, and local seafood. A carving station is added for lunch.
The three dinner restaurants (reservations and dress code apply) were Mexican, Caribbean, and Italian. Our Mexican dinner (mixed fajittas) was actually not as good as we make at home, but we over-spice everything. Neither of us liked it as much as we have had at other places. We disagreed on the Carribean- I liked the grouper fillet with the raisin sauce but my wife found it dry; the second time she liked the surf and turf, I did not care for my steamed fish mix in foil. As for the Italian, try the Salmon with creme sauce; the pasta can be ordered on the side in lieu of veggies; my wife enjoyed her cannollis. The service at each place was excellent. Reservations were easy to make. Dessert was great. For "all-inclusive" I will agree with those who say it was amoung the best "all-inclusive" food we have had in many resorts.
There is a wonderful open air stage at the resort. After dinner shows are offered, but they were of only fair quality, and lacked imagination. Similar to one you may had seen a million times before. After the show, that's it! No music in the lobby either live or recorded. There is a nice sports bar in the lobby area, with music, and for the price of a few speakers it would have been easy to pipe it outside, where people sat at night. Most people just got their drink at the bar and sat in the lobby. The sports bar itself was mostly empty. If you did not go into town at that time (by about 10PM) you were basically done for the night. I guess that cuts down on the bar bill! A ride into town is about 6-8 bucks each way and cabs are readily available.
During the day, the grounds, pool, kids area, and side infinity pool bar are just great. There is small cove area that leads to the sea, and you can get snokle equipment for free up to one and 1/2 hours. The reefs were clear on calm days, with lots of fish. For the "price" it was OK. There are dive and snokle trips at vendors right at the resort, for those who want more.
Luis the bartender at the large infinity pool near the Carribbean restaurant was excellent! Burgers, pizza and hot dogs are served near the main bar.
Town was OK, but we both feel that Americans like to shop with constant pressure, and the vendors can wear you down. We prefer to not be hassled by vendors, although they were not so bad as some other places.
Just beyond our resort, there is a terminal for cruise ships. Everyday except Sunday, one or two ships pulled in and people went into town. We were told that the vacant ground in back of our room is going to be developed, and shops and nightlife will be found there. We both felt that this would complete the area, and give us something to do within walking distance of Park Royal No one knows when there are going to start this development, but it would add some night life after the shows.
People we met said they enjoyed the car rentals they took, and suggested taking a ride around the island for one day. Rental can be had easily at the resort, and across the street. All in all, we enjoyed out week. We will probably go back when the new buildings are erected. If diving and snokling is your "thing" you will like it. The resort is clean and modern. The staff is great.

We stayed at Park Royal Cozumel Thanksgiving week 2007. We stayed there with friends who are members of the timeshare group.

The overall property is nice, clean, and well maintained. Very pretty environment. They have a small beach that's great for snorkeling. Staff is friendly. Food ranged from questionable to very good. Alcohol selection was downright scary.

Our friends who made the reservation booked two junior suites and "paid" the amount of timeshare points required for that room type. We received written confirmation of the room category. They called one week in advance to cofirm the room category. When we arrived we were assigned normal rooms with 2 double beds. We figured out that they had assigned us 4 rooms (only needed two) to use up the points value required for the junior suites. They went down to straighten out the situation and we were upgraded to two normal rooms with king beds, still not the room category promised. In fact, we were told that the tower that contained the junior suites had been closed for some time.

Another odd experience was booking tours and rental cars through the conceirge service. Each tour required a cash payment to the concierge and then another payment directly to the tour company plus a few other cash "fees" paid to various people along the way. We were assured that we could use a credit card to pay when we arrived but then it turned out not to be the case. Each tour turned out to be a little different in one way or another than what we were initially told. They arranged a Jeep rental for us and the original price quoted turned out to be much more once we arrived at the rental office. The Jeep was in bad shape and were worried it was going to strand us on the other side of the island.

This is an "all inclusive" resort. All drinks (including alcohol) and food are free during your stay. You can make reservations for the restaurants (for dinner) or show up at the buffet any time it's open. The restaurants are better than the buffet. We had no trouble with the availability of reservations at the restaurants. The resort was not fully occupied (it looked like they only had about 5 floors open in one tower) at the time we were there, there could be a problem during busier seasons.

As part of the all inclusive set up you receive a wrist band that you will have to wear for the legth of you stay. This wristbank is recognized all over the island and you are a target for vendors as a result.

The bars serve beer, wine, and mixed drinks. The resort website stated that the bars stock "international brands" of alcohol. The only brands in the bar that I recognized were Jack Daniels, Smirnoff, and Jose Cuervo. I had never heard of any of the other brands. I am pretty sure that what was in the Smirnoff bottle was not Smirnoff and what was in the Cuervo bottle was not Cuervo. When you ask for a juice mixer (say....pineapple juice) what you receive is a kind of koolaid flavored drink. They serve California wines......a jug of wine named "California". They also served Dos Equis draft....the drink I would recommend at this resort. For good drinks try the Hard Rock across from the ferry pier in town.

Despite these issues, it was not a bad place to stay, the overall environment was nice. Cozumel is a beautiful island with warm turquiose waters and an abundance of sea life. The downtown area is fun to hang out and shop in and there are lot's of beach clubs up and down the coast at which you can laze away the day.

A friend of mine said one day "I am taking you to Mexico" I replied "Ok" the rest was the most relaxing time in my life. My wife along with my friend and his wife spent 5 days in this awesome resort. The only problem was the patients needed to get checked in. If you get there and get your room right away you are very fortunate, thank Davey Jones and start enjoying the sun. If not just take a stroll to the beach, have a few drinks and just remember that in Mexico 10 minuets = 1 hour. The rooms are cleaned everyday but some days not until after 6:00 P.M. The food was fantastic, the breakfast was first class and if you are eating healthy you will not go hungry. Some of the more exotic dishes (squid in ink) were a touch weird. If you are active the staff will treat you to volleyball and morning stretches. The lunch bars with burgers and chips were fresh and the salsa was very good. Make sure to get the snorkel equipment to practice if you take a tour. The fish are very active right on the beach and the water is very comfortable. I did see a small barracuda, several crabs and many different tropical fish in the crystal clear water. I do recommend a snorkel tour with Fury, they were not pushy and did a great job with beginner and veteran divers, and sunset tour is breathtaking. The service was great at Club Royal; the staff was always friendly and did make fun of my horrible Spanish. There are a bunch of people in the lobby that will try to sell you something, the $20 discount on a tour is not worth the hour of relaxation. Be kind and direct if you do not want to be hassled every time you walk through. I would recommend FunJet for a booking agent because Freddie did a great job setting up tours for us. The snorkel tour is $110 and well worth the money with four adults. I would also recommend the submarine ride that goes 100 feet deep the ride was spectacular and very pleasant it is not as dramatic as it sounds but the view is. I would love to go again 5 days is a perfect time or 7 days if you plan on doing several tours, you need at least 3 days on the beach.