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Wyndham Cozumel Resort & Spa: Traveler Reviews


Carretera Costera Sur Km 12.9 | (formerly Reef Club Cozumel), Cozumel 77600, Mexico
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64% Recommend
3.5 of 5 stars 525 reviews
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Disappointment - pay attention to the negative reviews

Wyndham Cozumel Resort & Spa

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2 of 5 stars
TXTravelcrazy   15 contributions
Houston, TX
Jul 15, 2009 | Trip type: Solo travel
2/6 found this review helpful

I had been staying in town for 5 days and decided after my diving was done to move to the Wyndham for my last 2 nights, mainly to have access to the beach and some snorkeling. I paid about $100/night all inclusive for the move over, which for an all inclusive I thought was an ok price. I stayed on the regular Wyndham side. I thought I would 'treat' myself at the end of my trip after staying in basic accommodations in town.

Pluses: I got the beach to lay on and the resort did not appear crowded. Especially if you were out laying on the beach under a palapa on a nice beach chair. I snorkeled 5 times in one day and it was good! Saw nice fish, a moray eel and tons of sand rays. The margaritas I ordered weren't bad and tipping in pesos went a long way. I had oceanfront room steps from the beach.

Minuses:

Roofs --I got a beach front room on the second story. It had a thatched roof. Literally. With gaps in it. While the a/c cooled the room, I spent both nights wondering if I was going to be attacked by bugs coming in through the gaps in the roof. Also, the thatched roof 'sheds' to it literally falls onto the bed all the time. When I got the room they had to send a maid to sweep the bed. Just a weird concept not to plaster under the thatching.

Room: Standard fare. Cable TV sucked - I had just left a cheap hotel downtown that had 150 cable channels and alot of English options - the Wyndham has like 30 channels total, maybe 5 English. However, don't watch much TV - but traveling alone, I did watch TV in the evening before bed.

Sewage smell: yes it exists. Especially between the Wyndham and Sabor sections. It smells like poo. I've traveled all over and never smelled this at a 'resort'. Which leads to.....

Not flushing toilet paper: funny, I had a cheap hotel downtown before coming here and could flush my paper. I get here and they want you to not flush any toilet paper. Is this because they have a septic system? Can you not get septic system tolerable toilet paper in Mexico? It exists in America. There's nothing like wiping your poo and then putting your poo paper in your bathroom trash can to get your room smelling nice. And it's so hygenic to have all that poo paper for the maids to pick up. OR forgetting about the rule until after the paper hits the toilet water - now what? Do I fish it out with my bare hands or flush anyway? Who wants these dilemmas on vacation????? I stayed on a private island in Honduras in March that had a septic system and guess what? They use septic system toilet paper so you don't have to put your poo paper in your trash can. And that place was ALOT more remote than Cozumel.

Pools/patrons: Loud, drunk, rude. That about sums it up. A couple of days can live with; glad not to have booked the entire week here. Very little tipping going on. I saw people order 8 drinks at a time and not give the bartender even a dollar or 20 pesos or anything. Nice!

The staff: Not attentive. It's funny because all the people I met in town before moving to the Wyndham were very gracious and helpful - in my downtown hotel, the local restaurants, etc. They just were wonderful. I get to the Wyndham and the hotel workers are not at all gracious. Why is this? I had made a reservation online an hour before arriving and I could tell when I got there the occupancy was low, but they made me feel like they were so put out by my arrival they didn't know what to do with me. They had to "find a room" and I had to wait. They also did not explain the layout of the resort, anything about meals, and did not provide me with a towel card (which I then had to fight for an hour later). Every time I approached the front desk they already looked defensive.

Internet - only available in the lobby. My hotel downtown had it free throughout the hotel.

Finally, the FOOD. I'd read a review a while back about the food quality. I'll eat just about anything so I figured that reviewer was just picky. Wrong. The food in the main buffet restaurant was not good. Some of it not edible. The first day I tried breakfast and the hot food indeed appeared to be recycled from the day before. They try to turn it into 'something else' but a fajita is a fajita. And the eggs were so runny if you did get them they ruined anything else you put on the plate. That was both mornings. I resorted to boxed cereal, milk and fruit. Dinner was lots of starches (potatoes, rice, rolls) and mystery meats. But back to the breakfast. It was literally inedible. Although I saw lots of folks shoveling it in their mouths...but there were alot of hungover people. After eating 5 days of authentic Mexican food in town, this was just misery. Even the nachos at the snack bar were sub par and tasteless. By the way, after eating all over downtown, when I got to the Wyndham and ate my first meal, I had to get the Imodium out - coincidence? I don't think so.

Overall, I wanted a beach for my last full day to lay on and snorkel from. I got that. But it cost me $200 plus tax. In hindsight, I should have stayed in my original hotel ($45/night) downtown and taken a day trip the last day to a beach club for the same experience at a lower cost.

I will be back to Cozumel for more diving but not to the Wyndham.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with Solo Traveler
  • Member since February 10, 2006
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Most awsome vacation

Wyndham Cozumel Resort & Spa

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5 of 5 stars
HappyCampers001   4 contributions
Texas
Jul 14, 2009 | Trip type: Couples
2/2 found this review helpful

First of all let me start by saying before we left for our vacation, we read reviews on the Sabor and a lot were negative. We were a bit reluctant to stay there but decided to any how. Man were those people wrong. We were treated like royalty through out our entire stay. The staff was very friendly and would greet you each time they passed us. I will start with check-in...
The check-in was like clock work. We were taken to our rooms in just a matter of seconds. We were given swim towels, and drinks.
The rooms.
Upon arrival, the rooms were neat, cleaned and well stocked. The fridge had plenty of water and beer and they would bring more upon request. Each day we would return to the room with a different towel sculpture and freshly stocked fridge. I think tips here helped.
The food.
Robertos (Itallian) was by far the best food at the resort. Francisco was an outstanding waiter and deserved all the tips we threw his way. The Mosaic ( Asian) was next in line. The breakfast here was great. This is where the room service came from for the guests of the Sabor. We can just say it was delicious. Carlos does an outstanding job keeping things running smoothly. The buffet was mediocre but did have a good breakfast. The snack bar was ok for a quick burger or hot dog but it was very convenient when the other restaurants were closed for preparations.
The drinks.
The drinks were plentiful and not watered down. Amadao was the swim up bar tender at the Sabor. He took really good care of us. He would see us coming and greet us with a drink and we never had to wait on another. He was right on time. He was tipped well.
The Fun
If you are interested in diving, you must go to the dive shop at the resort. Alex was our instructor and made sure we were safe. My wife could not even swim and she left the island a certified diver. He was great.
Ok, now the bad......
The only problem with the resort itself was a slight smell of sewer when they were doing the linen laundry. It was near the main part of the resort so I would strongly suggest upgrading to the Sabor section. Its very nice and adults only. Well worth the extra money.
The airport....I advise you not to rent a car at the airport under the pretense of getting a "good deal" on a car rental. Hertz told us if we agreed to go to a 90 minute time share siminar, we could get a good deal. First of all, the siminar was after a 45 minute one way ferry ride. Then it took about 4 hours there. No food or drinks as promised. Then if you dont buy into the time share and stay until 6 pm, they dump you out in town and you have to find your own way back. They are very pushy to sell you this and will almost stop at nothing to get your business. Take a taxi or rent from the resort.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since April 12, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $279 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Really great value for the money; spa wonderful!

Wyndham Cozumel Resort & Spa

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4 of 5 stars
sallie46   1 contribution
Houston, Texas
Jul 14, 2009 | Trip type: Friends getaway
5/5 found this review helpful

The place is super clean and well maintained, on a nice sandy beach. The rooms are nice and cool and the staff tries hard to keep people happy and the drinks flow at the bar. We took a trip to the spa which was awesome - pampering US style with nice ladies and the price (discounted) also included the tip. I couldn't get a mini-masssage and facial for anywhere near that price at home

The only thing that could improve is the food ...above average but not great and the restaurant choices are limited...but all in all, if you need a nice playcation at a good price, consider it! (ps - be advised that the Yucatan is very hot this time of year - so stay hydrated!)

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Member since July 14, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d214260?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $279 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
SABOR DESERVES A FIVE KISS REVIEW

Wyndham Cozumel Resort & Spa

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5 of 5 stars
traveljunkieArkansas   2 contributions
Arkansas
Jul 13, 2009 | Trip type: Couples
2/2 found this review helpful

Just returned from the Wyndham Sabor, Cozumel. We were so glad we chose this hotel for my "retirement vacation". It was one of the best vacations we have ever taken. My finance and I travel for a vacation at least two times per year to somewhere outside the U.S. If you are tired of children being a nuiance at your resort hotel, be sure to go to this resort and book the Sabor section (adult only). There is a huge shower in the bathroom--big enough for two, three or four!!! The food at the Asian restaurant was outstanding, and even though we made the recommended reservations every night, if we decided to walk down from our room and see if we could be seated early, we had no problems. We were lucky enough to get one of the rooms with the pool and slide and we made lots of new friends. We are pool people, so the fact that the beach was really non-existant was not a problem for us. One night when we returned to our room there were rose petals, and swawns decorating our bed. The room service staff surprised us and it was not even our honeymoon nor did they know about my retirement. Everyone of the staff at this hotel was friendly and all went the extra mile to provide any thing we asked for. The spa is A-one plus. Fantastic massage. If I were giving out kisses for a hotel this one would get five.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 04, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d214260?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $279 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Perfect Paradise

Wyndham Cozumel Resort & Spa

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5 of 5 stars
figglywig   4 contributions
Indiana
Jul 10, 2009 | Trip type: Couples
4/4 found this review helpful

The excellent service and attention we received from Ms. Dawn during our stay made our trip very enjoyable. She made us immediately feel welcome, and was available to answer any questions and provide good information when we needed it. We had a wonderful vacation. Thank you again. All of the waitstaff in the restaurants were very attentive, and the diving was amazing.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since July 10, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d214260?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $279 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Wyndham Cozumel Resort & Spa Also Known As

  • Wyndham Cozumel Resort
  • Wyndham Cozumel
  • Wyndham Cozumel Hotel
  • Cozumel Wyndham
Address: Carretera Costera Sur Km 12.9 | (formerly Reef Club Cozumel), Cozumel 77600, Mexico