I have read reviews from other resorts and have had good and bad reviews. Usually the good out weighs the bad, but this time it did not ring true. The beach at this place is real nice . The place, in general, is not bad. Outdated, some musty places, but it could be tolerated. I have been to Cozumel, Cancun, Playa Del Carmen, Rivera Mya and some of the other Carribean Islands. This has to be the worst we have been to. The service was bad, real bad. The rooms took all day to get around to and even when they were cleaned they were still dirty. We had our grandchildren with us and the first hand prints on the doors from the Saturday we arrived were still there, along with the rest of the weeks handprints the day we left.
NO FRIGE IN THE ROOM!!! This was a first! We have always had a frige in the room with water, beer and some of the resorts, other stuff. You had to buy bottled water and it was not cheap.
I would not return to this place. We had confirmed reservations to one of the resturants for the party of 8. When we got there the big kahuna said we were not listed. I told him that was his problem not mine. He would not seat us. We did go to management and they did take care of it, but we would not go back to that one for the rest of the week. Afraid of what "extra" would be in the food!!
Again, this is not a place I would ever spend my hard earned money again. If you go to Cozumel, try the Cozumel Palace. It was very nice.
DB from Pittsburgh 7-12 thru 7-19-2008

Below is the email I sent to the Wyndham Corporate offices regarding our stay at the Sabor in June 08. I never heard a word from them. On the upside, I also cc'd FunJet, the company we booked our trip through and they emailed me almost immediately, FunJet did look into the situation and The Wyndham did respond to us through FunJet and said they had put in new procedures so that these issues would be resolved. I do have to give kudos to FunJet for their great customer service. I will definately use their services again. On the other hand, I will never stay at another Wyndham again.

Here is my emailed coorespondance. I will aso attach pictures.

Dear Wyndham Hotels:
It is with mixed feelings that I write the Wyndham today. First may I say that I have always had a favorable view of your hotels and that is why we booked our vacation at your Cozumel Sabor resort.
My husband and I made a trip down to your resort for 4 days starting on June 15th, 2008. We were so excited to go on this trip and talked another couple into coming with us. We had great experience last year when visiting the RIU Caribe and assumed that since this resort was rated higher, it would even be better. May I say our experience at the Sabor was not comparable in any way.
Let’s start with the room. I have attached pictures for your review. The room was so humid (even with the air conditioner running) that we literally had to lay out our passports once we got home so that they would dry out. There was mold growing on the lamp shade and pictures in the room, and the front of the dresser drawer was falling off of the dresser. Lastly, the beds did not even have bed spreads, only sheets and blankets. I also noticed that our bathrooms were not stocked with some of the everyday staples such as washcloths and conditioner.
As far as the restaurants – thank goodness we were able to get reservations at Roberto’s, Mosaique, and Vista Del Mar. We ate one evening at La Isla and the food was awful. I was unsure what half of the food was. There was no service at all. I had to actually walk around to find someone who would pour us water. I saw that there were some wine but could not get anyone to bring me a glass.
As far as the Mosaique – when we first got to the resort, we went there for lunch. We were given menus with several things on it but we were informed that only three entrees were available. We went the next day for breakfast and left because we could not get served. I will say that we did also go for dinner on that Monday night and I was more impressed with the service that evening so I thought things might be turning around. We did eat breakfast there on Tuesday, Wednesday and Thursday morning and the service and food were good.
On Tuesday, we had reservations at Roberto’s at 8:15 PM. We and several other groups were made to sit outside on the steps for 45 minutes before being seated. When looking in the windows, there were several open tables which made me come to the conclusion that they were short staffed. By the time we ordered, several menu items were no longer available. Also, several things we served were not as described on the menu. For example, I ordered tomatoes, basil and mozzarella cheese. I don’t know what the cheese was, but it was not mozzarella. Of course, by the end of the meal, most of the dessert choices were no longer available.
On Wednesday, we ate dinner at the Vista Del Mar, which was half way decent. I have no complaints with this restaurant. The food and service were good. Again – the restaurant was not very full. The reason I mention this is because I talked to several people staying at the Sabor and Wyndham Resort and Spa and they were unable to get reservations at any of the restaurants, except the Mosaique. I am not sure why since none the facilities were at half capacity at any time.

Now for the bars – this was supposed to be all-inclusive – including drinks, right? The bars were not stocked and in many instances, we were not able to get the drinks we requested. For example, my husband wanted sour mash whiskey (like Jack Daniels) and coke, which is not a very uncommon drink. On several occasions, he was told they did not have this and offered him scotch instead – please! I was told by one of the bartenders that this is not how it always was – he said two months ago, I would never have to tell you no. He said he did not know when they would get more supplies in. I spoke to one woman who was told they did not even have diet coke available when she ordered it. This is totally unacceptable.
At the main bar at the Wyndham Resort and Spa, it was even worse. About the only thing you could get there was a beer (if you were lucky) and you haad a ½ hour to stand in line for it. To top that off, a whole cruise ship of people came in on Tuesday and made it impossible to even get a drink or something to eat. Thank goodness we were staying at the Sabor so we could escape all the people. I felt sorry for the people stuck at the Wyndham Resort and Spa.
I will say that I observed the staff, and they were working very hard. I don’t believe the issues lie with them. The resort is so poorly staffed that they are constantly on the go. Their lack of customer service is not surprising. I know that if I was working that hard and all I heard were complaints, I would become less than accommodating and friendly.
Lastly, we were confronted on several occasions by people trying to get us to look at condos at your facility. I did not come on vacation to be sold to and quite frankly after my experience there, I would never consider buying or renting a condo there.
You have a real problem with this resort and it is greatly tarnishing the reputation of your organization. Some people spend years saving for a vacation like this. I know we had to save for quite a while to afford this. What a disappointment!

July 18 thru 23, 2008.....My wife and I spent a great summer vacation at the Wyndam Sabor in Cozumel. We had spent a lot of time reading the reviews 90% were negative but upon the advise from my dive instructor, we took from his experience that it was not at all the way it had been described in the review.....Upon arrival, we were met by the worryfree shuttle staff at the airport and within 10 minutes, we were on our way to the hotel....hey...the airport has a new baggage check scanner...wow, they are in the 21st century.....I will miss the stop light though, it was fun as my wife was always lucky and we got green lights....Upon arrival at the hotel we were met by Roque the bell boy who ask where we were staying, we told him the SABOR and just that quick, he had our bags in the golf cart and off we went to see SANDY the conceirge...she checked us in made our nightly dinner reservations, jeep rental, and when we wanted to change dinner locations took realy good care of us. Now a few personal notes......if you are wanting to live in the fast lane.....meaning you want your meals and drinks fast...stay home and go the McDonalds, Furrs, Golden Corral or Sonic......this is a place for slowing down, talking with your spouse across the table while waiting for your meal to arrive....my wife and I usually do not drink, but we ask for wine with a few meals and it was spot on.....the meals are top shelf and we had no complaints...now I went to breakfast each day and met a women who just tore into the cooking staff for not having any butter, but I had no problem by just asking for cold butter...it might take a minute of two to get it. The staff is short handed and there is a lack of some things, ice, glasses, enough food on the basic stay side, but not at the SABOR.....the Wyndam has a deal with the cruise lines who sent people from the ship to the hotl to eat and visit, which is a problem......The diving was great, but care needs to be taken in everything is not a all included price...to dive on the C-53 mine ship cost an additional $10.00 and the 160 ft dive which is available cost $160.00 per person....these prices are not displayed......you find out the cost when you show up for the trip.....The video staff is first class and the basic $150.00 for a private video is standard....Asking to have little things from the staff here is yours just for the asking......if your wife wants a soft bed...thing foam mattress tops are available at no extra cost, we ask to have a dinner at the very exclusive Wyndam Auro and it was immediately set up...what a great meal and on any ocean front dining area. Leaving here tomorrow is going to be tough, but I can always take comfort in knowing we had a great vacation and looking forward coming back to Cozumel...I am availble to answer questions for those traveling to Cozumel.......perrymechanical@gmail.com

My best friend and I stayed at the Wyndham July 18-21. We arrived at the hotel around 2:15, checked in, and were taken immediately to our room. We stayed in Carribbean room (#1122) and although clean, it was pretty small. The faucet area of the sink countertop was broken and someone had splashed paint from a beam in the ceiling onto the mirror, but other than that, the room was fine. We had to call the front desk twice---one night the a/c went out and another night we had a gecko in our room. People immediately came to our room to rectify both problems.

Staff members: Everyone we encountered was friendly and willing to help. My favorite was Arturo who ran the bar in the kid pool. He makes a mean chocolate milk shake! :-) Bartenders, groundskeepers, lobby attendants, cooks, etc. always said hello and asked how we were doing.

Restuarants: The buffet was fine. We only ate here at breakfast and lunch. Food was good and I never saw anything I couldn't identify as other posters have reported. Chili's, the snack bar, had fairly decent hot dogs and cheeseburgers. We didn't try the pizza. We ate at Isla del Mar the first night. The food was good, but the service was a little slow. The second night we ate at Mosaique. This food was excellent and the service was very prompt. Our last night we ate at Roberto's. The food was good, but service was slow. We had no trouble getting into any of the restaurants, but we made sure we made reservations for all 3 nights the minute we arrived at the resort.

The beach: Loved the beach! We used the snorkel equipment provided by the hotel. Saw quite a few different kinds of fish. We also got in one of the kayaks. The water is clean and warm and the beach area was meticulously picked up for trash.

The bars: The only one we used was the one off the beach near the snack bar. Yes, there were lines, but we were never in line more than 5 or 6 minutes. They ran out of rum once and then strawberry so I couldn't have my strawberry margarita. Most of the drinks were good. I occasionally had one that was too weak and once I had a hurricane that was so strong I had to sleep it off on the beach!

Overall we had a great time and will probably return. This place is not as bad as some people say it is. It served its purpose!