Beautiful Resort the staff is very friendly helpful and courteous. They are definately understaffed and employees are overworked. There were times that we actually saw staff running with plates at the restaurants. We were told that they had just recently lost some staff and were in the process of rebuilding. We had a meeting with the hotel director Mr. Alessandro Stefano and the food and beverage director about this very matter. I must say that these gentlemen are very sincere and assured us that this is only a temporary problem and will be fixed ASAP. I was very impressed with Mr. Stefano and am very confident that he will resolve these problems. We were treated to a dinner for two at the Aura because we had come forward with our displeasure with the restaurants at the main resort. What a treat that was it was just as good or better as any quality restaurant that I have ever attended anywhere. The only word that can describe that experience was Awesome. We had a 1st floor terrace room with a pool directly off of our balcony which was a very nice amenity. This room was located in Sabors which was worth the upgrade. The food was very tasty and it was well prepared at Mosaique. The service their was very good and we were served quickly. Wait til you meet Jesus at Mosaique he looks like PeeWee Herman but I have never met a person who seems like he thoroughly enjoys his job better than him. He will put a smile on your face just by his presence. He is awesome. Miguel is truly professional,helpful,courteous and has a very good sense of humor. Hilario at the swim up bar loves his job and it really shows. Dont know what to order just ask Hilario he introduced us to our first Mojito WOW what a refreshing drink. Just about the entire staff is very helpful,polite and really make you feel welcome.

The Sand Dollar Dive Shop has to be the hilite of our entire trip we met Julian the dive instructor who told us of their Discover Dive Program. For $75.00 each we were classroom trained, pool trained and then live scuba diving in the open ocean. My wife was very fearful and tentative but the care received by Julian and Horatio the photographer eliminated all of her fears. It was a very enjoyable experience with the help of those fellows. The reef was beautiful and Horatio took professional photos of the entire dive. It was so much fun that we went for a second dive for only $35.00 additional dollars that very afternoon. You wont be sorry with the experience. Snorkeling the beach was surprising you wont believe how many fish are right their in that shallow water. We will definately return to this resort. The grounds are beautiful and well maintained. It really is a beautiful place. I have no doubts that the service will catch up in short time.. Cant wait to get back their next spring.

My husband and I stayed at the Wyndam Resort and Spa Cozumel from 6/23-6/30. We were fortunate to have traveled with another couple who urged us to book a room on the "Sabor" section of the resort property. If a person is considering Wyndam as a possible destination and is not bringing their children, I urge them to stay in Sabor.
Our week in Cozumel was overall a pleasant experience. Our room was one of the nicer Sabor rooms which opened up to our own pool area and slide. That really made it nice, quiet and relaxing. Sometimes the main adults only pool area got a little loud so I appreciated being able to have my own pool space right outside the room. The room was extremely clean and well kept by the staff. The cleaning staff came at inconsistent times each day, but did a reasonable job of maintaining the room and refrigerator drinks. I recommend tipping the staff a couple of bucks a day to help ensure the frige is stocked etc. Sabor has a private check in and concierge area just past the pool. Sandy is usually working there. She is not the world's most efficient customer service person and could be frustrating at times. She had trouble attending to people without being distracted by the phone. As another reviewer mentioned earlier, the resort seems to be understaffed at times, and is noticibly so at the private check in area.
Our experience with the food left us with the opinion that the buffet is decent for breakfast, (lots of fresh fruit, rolls, made to order eggs etc.) but really so so for lunch and a last resort for dinner. We really enjoyed Mosaique for breakfast and lunch and tried to only eat at the reservation restaurants for dinner, where the food is much much better than the buffet. Vista Del Mar had great food, their service was kinda sketchy, I think they were missing staff the night we went there. Roberto's was fantastic: great food, excellent service and beautiful surroundings. Mosaique was my favorite dinner: get Jesus if possible he is great. The service was super good and the food was fun and tasty.
The general area of the resort is where the snack bar, buffet and beach access are located. There is also a beachside bar good for sitting and enjoying the beautiful Cozumel sunsets. During the day you will see why you do not want to book a room in the general area where you cannot escape back over to the quiet of Sabor. It is noisy, the lines are long for drinks and snacks and staff is constantly trying to get the guests to join them on hikes, water aerobics, etc. There is also a group that will bug you on the beach to take a picture (for one dollar) with their giant iguana. The salsa and guacamole were really good at the snack bar and they fried up the chips pretty much as you ordered them. If you are going there to get a little boozy you will probably have to bring your own liquor as the bars generally watered down the drinks. The beach at the hotel was beautiful to look at but definitely bring your water shoes as the sand was coarse and painful to walk on. Snorkeling is below average in front of the resort. If you want to snorkel I recommend either Chankanaab park down the street or an off shore excursion to the reef. If you go inland at all or to the mainland (we did a day trip to Coba ruins) bring bug repellent as the mosquitos could be nasty at times. We rented a jeep for a couple of days and it was nice to travel around the island, go into town, and visit other beaches.

I had read some of the reviews of the resort before our vacation and was a little apprehensive about Wyndam. Luckily most of the complaints I didn't experience myself. Things work differently in Mexico and understanding that will make your vacation a much more enjoyable experience. We saw some very obnoxious Americans , especially a few bridezillas that were seriously crazed. Overall it was a very pleasant trip and I was very happy with the cleanliness of the rooms and the friendly, helpful staff.

It was our second stay at the resort. First time we kind of liked it and had no bigger problems except no water in the rooms few times. Food was ok. Lots of leftovers, and repeated food.
This time we had a party of 6. Food was the same every day and not typical mexican food. Lots of leftovers.
They advertise that they have this many bars, but you allowed to use only two when you get there, they advertise restaurants, but you cant eat therew ithout the reservation. The service was rude, the restaurant del Mar we had a reservation at 8 15 did not get out of there till 10;30 it was taking forever for anything to happen. It was super hot in there we were all starving and 2 people got sick. Next day we had a reservation at 8 15 at Robertos and we showed up few minutes earlier they had lots of people wait in line and would not let anybody in earlier. The service was super slow and some stuff that we ordered did not arrive some other stuff that we did not order arrived.. slow.. slow.. slow...!!!! Food was ok but the portions were so small we ended up looking for something else afterwards.
We had the reservation at sabor restaurant and arrived 5 minutes late and the service was so rude, and they told us we cannot get in, it took few minutes before they let us in. Food was pretty good there.
The buffet sucked ,same food every day, with little changes, the same at the snack bar. one bar available close by with loooooooooooong lines...... no service on the beach.
The toilets were backing up, and they are pouring sewer on the beach ( some places).
The entertaiment simply sucked! The people were doing broadway ( only like 6 people performed) they lip-sing terrible!
very little organized!
The front desk terrible no help at all took forever to get something done, some things never got done, we had room with ants going to the bathroom, called about it never fixed the problem !!!!!!!!!no water or coffee in the rooms,

We had dirty sheets the first day we got there and pubic hair on the sheets! laying on it! Discussting! I called them to come and change the sheets and somebodyy was supposed to come and we went to eat and got back to our room at about 11 pm and nothing has been done we had to wait for the maid to come and change sheets.

I would not recomend it to anyone!

Sorry!

Let me start by saying that I have been to Mexico 5 times; each time I have stayed in an all-inclusive resort. I do not expect gourmet food, I do not expect to be waited on "hand and foot"... I demand, however, edible food, fresh cold water and that my vacation not end with a wish that I had stayed home!

The resort staff actually seemed surprised that guests showed up and wanted food, drinks, towels etc. They ran out of basic necessities (ie fresh water!); the buffet food was recycled, day to day, meal to meal. (ie breakfast potatoes showed up at dinner). Worst of all, the food, once gone, was not replenished. Show up for dinner after 7 pm and you are out of luck! Once a dish was gone, if it was replaced at all, it was replaced by only a tray of warm tortillas, as a "place holder". Salad/fruit bars were empty.... a pat of butter became a luxury!

Forget getting a drink -- soda, alcohol or water-- bar lines were 10 - 15 people deep all the time, with ONE bartender at the ONE bar. They actually RAN OUT OF TEQULIA AND BEER! The swim up bar is for CHILDREN ONLY, and that bar ran out of milk for the shakes!

That Wyndam would take my vacation dollars and provide such poor service, food and accomodations is actually insulting and, compared to what the represent on the website, fraudulent!

Stay home!!

Cathy in New York