We went down for a four day scuba trip. We were not looking for a hotel with all the bells and whistles. We just wanted a clean functional hotel room with edible food and beverage. We assumed our basic daily needs would be met... such was not the case.

(Please note this is a review of the Main Wyndham Resort, not the Sabor portion or Aura.)

Following are just the hghlights of our four day three night stay:
THE ROOM-
1. Water in the shower was either boiling hot or ice cold... and every 2-3 minutes the pressure would die out and you would need to turn the whole shower back on.
2. Windows would not close and screens were torn.
3. Sink in bathroom clogged. We had to brush our teeth and wash faces in the bathtub.
4. Hairdryer did not work.
5. Air conditioner was a ceiling unit that dripped water on one of the beds.
6. We came back to our room on the last night and bugs were literally covering our vanity area. Small and numerous amount.
THE PROPERTY-
1. The outdoor lighting for our building was out. So in the evening when you came back to your room you could barely see the stairs.
2. Pools were murky to the extent you could not see your feet at the bottom.
3. The water sports are NOT included despite what the brochure says. The only equipment available to guests at no charge is the snorkel equipment. The beach leaves much to be desired. We knew this going into our trip and this is not a negative attribute of the resort... it should be noted you MUST have swim shoes to enter the water. The rocks are jagged and plentiful.
FOOD & BEVERAGE-
1. There is only ONE bar open at a time which serves ALL of the main hotel guests. The line is typically 10-20 people deep. One out of three times there are no glasses available and you need to wait for staff to bring more glassware.
2. Water coolers around the property are set out in sunny spots. So the water is never warm.
3. There are four restaurants on property. We are big fans of all inclusive resorts. We have NEVER experienced such disgusting food though. We don't expect gourmet food but heck we would have been thrilled with just warm FRENCH FRIES!
La Isla- is the buffet. Yes, everytime we went up to the buffet on several separate occasions they claimed to be OUT OF FRENCH FRIES. The food options are not only limited but are cold and really not edible. They had a pathetic salad bar and one dressing options which we think was a thousand island attempt.
Vista Del Mar- is the "seafood" restaurant. They had one fish entree on the entire menu. Grouper. Nice view, but the food was petrified and the service, despite our reservations took forever. We waited for over 45 minutes once we were seated for our waiter to just take our drink order. He returned with a different drink than I ordered because he said they were out of the ingredients for a mojito. Last time I checked a mojito was rum, lime, sugar, mint and a splash of soda... HMMMMM! Pretty basic ingredients.
Robertos- Is the Italian restaurant. We were not able to get reservations at this location. So it may be the diamond in the rough.
Mosaique- is the Asian cuisine restaurant on the Sabor section of the hotel. Service was actually good in the evening. Food was edible and presented nicely. Our waiter was great in the evening, JESUS. Breakfast and lunch were okay but the service did not compare to dinner service. At all Mosaique meals1/3 of the menu options were not available. THEY HAD RUN OUT OF THE INGREDIENTS!

The service at the resort was awful. You had to beg or complain incessantly to simply get someone to respond to a request as simple as, "Could we have some ketchup?" I could go on but the prupose of me posting to this website is to make sure others do not make the same mistake we made. I use TRIPADVISOR to get candid feedback on places I am considering visiting. I often think when someone posts a review like this that they are too demanding and like silver spoon treatment. My husband and I would have settled for plastic spoon, McDonalds' quality service or experience.

Luckily we did enjoy our dives. (We did NOT use the onsite Dive Shop.) We never want our vacations to end. This time we couldn't wait to get home and out of the Wasterland that is the Wyndham.