If you can overlook the rooms not being five star then you can have a great vacation hear.
We arrived with our large family of 25. We had prearranged that our rooms be somewhat close together but that did not happen. I can't entirely blame the hotel as our flight was delayed and we arrived about 4 hours late. We had a total of 10 rooms. Not one of the tens rooms had a mini fridge. We asked and they said they were not available. The rooms did not have any bottled water either. We just had big jugs of water. We asked and they said they only had the big jugs of water. We had ice buckets but the resort did not have ice machines. We had to go to the bars to get our ice buckets filled. Two of our family members had to switch rooms because of broken ACs.
The TV reception was not great. We had to have the batteries replaced in our TV remote, safe remote and AC remote as each stopped working. The AC stopped working and began to leak. There was a leak in the restroom ceiling. The water pressure was bad and we could never get the temperature right. I could only smell the sulfur smell when walking to our rooms once in a while but not in the room.
That being said, we knew this was not 5 star hotel and we are not high maintenance so we rolled with the flow. The resort is clean and staff at the bars and restaurants are all amazing. The resort is not super crowded so there is never a long wait for food or any of the activities. We saw all the evening shows which were fun. We snorkeled, kayaked and used the catamaran. The pools were all clean and never too crowded. The drinks were all great (the cups are a bit small you might want to bring your own).
The food was good in all of the restaurants. We went to the Italian, Mexican, buffet and pizza place and they were all great. Guillermo at the Seaside Grille is super amazing!!
Wifi in the lobby is spotty at best. The desires bar is great at night.
All in all we had a great vacation because we could overlook the room. BTW when we called about anything in the room they were right on it. If you require more luxury in your rooms this may not be the place to stay. We enjoyed our vacation at Sunscape Sabor Cozumel.
- Official Description (provided by the hotel):
- Unlimited-Fun® with all Sunscape resorts amenities will be available effective April 15th 2013. A place where everyone will find a place that suits them perfectly. We are the largest beachfront resort along with its larger variety of room categories and services in Cozumel Island.Vacations at Sunscape Resorts & Spas are unforgettable adventures offering lively, exhilarating, and affordable Unlimited-Fun® vacations now in Cozumel Island. All your fun is included at Sunscape, including day and evening activities, top-shelf spirits, and limitless food and beverages – a new and better way to have it all! Swim all day, dance all night, relax in the spa and dine anytime with no restaurant reservations ... more less
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- Also Known As:
- Sabor Cozumel Hotel Cozumel
- Wyndham Cozumel Hotel
- Cozumel Wyndham