The bottom line, Great hotel, not great service. Trust me it's worth it to come to this hotel ... however expect some problems. I'm actually still at the hotel. All other guests have encountered similar issues which I will briefly talk about.

Enrique is the sabor concierge.

Check in was an issue, we had to wait 1.5 hrs to check into our room, it wasn't a big deal because we were able to hang out bar the bar/restaurant, but still first impressions are important. Also it would have been nice to unpack before hanging out... another guest had to wait 4 hours to check in.

After checking into our room we made reservations every night at the restaurants. When arriving to our reservation, the hostess told us we didn't have a reservation and could not seat us. We had to argue for 20mins before she gave in .... mind you the restaurant was practically empty ! The other few dinner reservations we made, the same exact problem. It has become comical because we know we're going to still run into problems. Apparently you need special reservation tickets, which our concierge doesn't know anything about ... haha.

Drinks are good depending on your bartender..

The staff is hit or miss. Some people are cool and helpful, and some are the exact opposite. Do not expect a four seasons staff waiting on you, they need some serious customer service training.

I don't want to discourage people from staying here, the hotel is absolutely beautiful, it's broken off into different sections, Wyndham, Aura, Sabor etc... The Sabor is great for couples and adults. Not so great for myself, as a single guy.. but the no kids rule makes a big difference. The all inclusive is great, the food at Mystic is great. The guests staying here are all really nice and overall this has been a pretty nice vacation (I'm here writing this review)

If the hotel had better service, it would be the best hotel I've ever stayed at (besides the four seasons). I would come back ..

My husband an I just returned from a 6 day trip to Cozumel. As soon as we pulled up to Wyndham, I knew we had made a good choice. The hotel truly captures the feeling of the Carribean. It has an open air feel with a sandy beach, beautiful palm trees, and gorgeous flowers decorating the facility.

I was pleasantly surprised by our room. It was on the third floor and was brightly decorated with a vaulted ceiling. We did not pay extra for the beach view, but still had a nice view out onto the courtyard.

The entire staff was extremely friendly and seemed to go out of their way to be sure we had a good time. We had one problem with the air conditioning in our room, and someone came immediately to fix it.

The main goal of our trip was to SCUBA dive. We booked all of our trips through the Sandollar dive shop, conveniently located right at the facility. The entire staff was friendly and enthusiastic. We ended up with the same dive master, Hector, on almost all of our dives. He had a friendly disposition and was good at pointing out sea life. We saw a sea turtle on every dive, a shark, octopus, stingrays, huge lobsters, and the most colorful fish I have ever seen up close. It was like swimming in an aquarium.

The food was what I expected from an all inclusive resort. I loved having omelets every morning and the watermelon was extremely fresh and tasty. Our favorite restaurant was the Asian-Fusion.

During the day the beach bar offered a variety of frozen drinks and beer. My favorite being the mudslide with a banana. At night you could get top shelf liquor from any of the restaurants or Bar Azul.

I definitely suggest renting a jeep or scooter (we did both) and travel the island. Cozumel is a beautiful island, and my favorite locations on it were far away from the tourist spots. We had a delicious meal of cerviche and grilled shrimp at the grill on Playa Bonita. We also visited Mayan ruins and the cute little town of El Cedral.

My biggest complaint about he hotel was the other tourists. Many of them were what give Americans bad names (many of them are the ones that made the ridiculous complaints about this hotel on this website). I believe when you travel you should be excited about the cultural differences that you experience. Many of these people expected it to be just like what they experience in America. If I wanted an American beach vacation, I would have stayed in America.

All in all we had a great trip. I would definitely suggest the Wyndham and the island of Cozumel to anyone.

My husband & I (both 45 years old) just got back from the Wyndham Resort. We had a blast !!! The staff was fantastic, (Barney & Lorena were terrific around the pool), Manuel is the best bartender EVER !!! Roberto's Italian food was amazing. I had read several bad reviews and wasn't sure what to expect but I would go back here in a NY minute. Everyone was so fantastic and very accomodating. It wasn't crowded at all so we didn't have to wait for anything. AWESOME WEEK !!!!

My boyfriend and I stayed in the Sabor section of the Wyndham Resort May 10-16. We are in our mid and late twenties and this was our fourth year vacationing Cozumel. Check in was a breeze, as we were shuttled to the Sabor’s private concierge and our bags were taken to our room. Enrique is Sabor’s concierge and he was most helpful in accommodating any needs requested by guests. He speaks good english and is the person to ask for help or assistance for
anything and everything you might need during your stay.

The Sabor section of the resort is beautiful, very secluded, and creates a great kid free atmosphere. The swim up bar was open, and the drinks were tasty. Hilario is the bartender at this bar, which also has seating on the opposite side. He does a great job adequately tending both sides of the bar. He is a seasoned bartender and can make anything you want. Unfortunately, there were some days when the top shelf tequila and whiskey ran out in the afternoon but it was offered everyday. Tip him, he works hard and deserves it.

The Sabor restaurant Mosaique and the other reservation only restaurant Roberto’s both provide good quality more up-scale food. The service at these restaurants is slow, but accommodating with a nice atmosphere. We preferred to eat most meals, specifically breakfast and lunch, at the main resorts La Isla restaurant buffet. The food here is good with a nice variety. The service here is fast and you can get in and out quickly. For this reason alone we preferred this style versus the more up-scale Mosaique. The omelet bar and fried eggs were awesome, but there was something for everyone from big eaters to dieters. The lunch buffet always had great light options and hot meal options. This buffet opens again at 11 p.m. – 1 a.m., for late night snacks. La Marinero is an open air grill located next to the pool and main bar at the Wyndham, this offered hamburgers, hot dogs, nachos, mac&cheese, and of course salsa and guacamole everyday. The Mosaique restaurant offers a limited room service menu from 7 a.m. – 10 p.m. daily, which we took full advantage and were never disappointed. The food was always fresh and hot.

The staff at the main Wyndham resort in the lobby are very knowledgeable and helpful in arranging whatever you may want to do. The guys that arrange tours are trustworthy and are not land sharks. The bell hops, specifically Antonio, are great they give good advice on places off the beaten path to visit around the island. This resort has a bank with an ATM, spa, and small shopping center on site. This is a huge plus because most resorts don’t have an ATM. The spa is top notch and the employees are very professional.

One day we had the opportunity to witness the kids club. There were two staff members for 6 children under the age of 5-6 years old. The kids all were wearing blue vests with kid’s club on the front and back. They took such good care of these kids that I was impressed enough to write about it. They took them swimming and fed them lunch. I watched these two staff members go one by one and ask each child what they wanted to eat for lunch, and get it for them. Anyone with kids could feel good about leaving the kids in this program and counting on both having a day of fun.

Now for my complaints regarding my stay at this resort. My primary complaint is that the beach is a real problem! It is so rocky that it is almost impossible to get into the water, and for about 10-15 yards out there is zero visibility. This is a real shame because just about 20 yards past the bowies there are really FANTASTIC reefs. You have to be careful snorkeling out this far because many boats drop off snorkelers here and there is bout traffic. Secondly, which isn’t really a complaint but more of a dislike because the Sabor section is so secluded. It is a pretty long walk to get to the buffet, beach or main lobby from Sabor. We knew this before we went but didn’t realize what a pain it would be. Lastly, the resort seems to still be working out some issues, leaving it yet a little disorganized. Simple things like proper bed linens and water seemed to be difficult to obtain.

This resort does not deserve negative reviews. The grounds are spectacular, the food is tasty and abundant, and the drinks are whatever or however you want. Service is good and all you have to do to get what you want is ask Enrique. The week we were there we talked to several guests and none reported any significant complaints with the Sabor resort.